Tuesday, Jan 17, 2012
Learn how to tame the madness in your categorization scheme. Incident, problem, and event management depend upon categorization to trend and improve service performance. But, did you know that the service catalog, training plans, career development and skills assessment are also dependent upon that same categorization? It’s amazing how much of what we do depends on understanding what we do, and that starts with effective categorization of the products and services we provide.
In this webcast, Julie discusses the importance of categorization and its dependencies. Julie will map out a method for you to learn how to develop a categorization scheme for the incident management and problem management systems. This is a webcast you will not want to miss.
Highlights:
- Learn how incident, problem, and event management depend upon categorization to trend and improve service performance
- Understand how service catalog, training plans, career development and skills assessment play into categorization
- Learn how to develop a categorization scheme
View the Webinar Recording
Webinar recordings are available to HDI members only. Please
log in
or learn more about becoming an HDI member.
About Our Speaker(s)
Julie Mohr
President
Julie Mohr is a dynamic, engaging change agent who brings integrity and passion to everything she does. Through her books, articles, speaking, consulting, and teaching, Julie’s purpose is to change the world through thought-provoking dialogue and interaction. Julie earned her BS in computer science from The Ohio State University and runs an online university that provides exceptional learning experiences. She holds a number of industry certifications, including ITIL, HDI, COBIT, and KCS, among others.