For nearly two years, HDI has been working with the HDI Desktop Support Advisory board, industry leaders, and service professionals to help bring focus and maturity to the desktop support community. The second annual Desktop Support Practices and Salary survey is now underway, with the report release set for April 1, 2012. Rick will share the highlights from research and recommendations from industry leaders, focusing on key trends, metrics, professional standards, and desktop support imperatives for the future.
Rick Joslin
Executive Director, Certification and Training
Rick Joslin, executive director of certification and training for HDI, is responsible for the development and delivery of HDI’s training and certification offerings and strategic relationships. An author, speaker, and recognized expert in knowledge management, Rick has served on the Consortium for Service Innovation’ KCS Program Committee and holds KCS certification. He also serves on the Strategic Board of Advisors for HDI, the HDI International Certification Standards Committee, and the Advisory Council of Indiana University of Pennsylvania's Business College. He was the founding chairman, of HDI’s Member Advisory Board, and continues to serve as a chairman emeritus. Prior to joining HDI, Rick was a principal consultant with IHS Support Solutions, VP of Customer Care for ServiceWare, VP of RightAnswers.com, and VP of Knowledge Engineering.