Webinar Archives

The rapid adoption of smartphones and other web-enabled mobile devices introduced a fresh set of challenges and opportunities for enterprises. Now the remarkable success of the iPad and a continuing flood of Android and Windows tablets and ultra-portable, powerful laptops into the workplace...

For nearly two years, HDI has been working with the HDI Desktop Support Advisory board, industry leaders, and service professionals to help bring focus and maturity to the desktop support community. The second annual Desktop Support Practices and Salary survey is now underway, with the report...

Throughout history, logic demanded that anyone seeking a thing must find it wherever it IS. Today, those who desire a thing to be found must place it where the people look.  Even a few years ago, if someone wanted information, they would have to make a trip to a library, search the card...

Learn how to tame the madness in your categorization scheme. Incident, problem, and event management depend upon categorization to trend and improve service performance. But, did you know that the service catalog, training plans, career development and skills assessment are also...

Join the HDI Research & Content team as they highlight the most intriguing technical service and support findings uncovered in HDI research throughout the year. We’ll provide an inside look at the data paralleled with current trends and future predictions. This webinar will help...