Customer Satisfaction Benchmarking Report

With over 80 percent of technical support centers measuring customer satisfaction, it is a high-priority performance metric. But how do these support centers customer satisfaction compare to each other? How do your support centers and analysts measure up?

To find out, HDI conducts studies to measure customer satisfaction within IT and technical support organizations. Using the HDI Customer Satisfaction Index Service, HDI captures hundreds of thousands of customer satisfaction ratings from over 300 support centers worldwide. Results are analyzed overall, by industry, type of support, number of customers, and customer location.

If you are an HDI member, download your free copy below!

Questions about the study and/or the HDI Customer Satisfaction Index Service? Call the HDI Customer Care Center at 1.800.248.5667, or contact an account manager. If you just want to learn more about HDI membership, be sure to check out the membership values page!

by Jenny Rains
Published on Aug 01, 2012

by Jenny Rains
Published on Aug 01, 2010

by Jenny Rains
Published on Nov 01, 2007