Get IT Done: Strategies for Supporting the Modern Workforce
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Get IT Done: Strategies for Supporting the Modern Workforce

Get IT Done: Strategies for Supporting the Modern Workforce

with Roy Atkinson , Peter Zeinoun
Tuesday, Jul 24, 2018
Register now! 

More than one-third of organizations identify “managing an increased workload with existing staff” as their primary challenge, according to a recent survey of support organizations conducted by HDI. Compounding this challenge is the growing complexity of the modern workforce: traditional workspaces are giving way to a remote workforce and the gig economy. These workers bring with them their own devices for use at work and are conditioned to expect business apps to be as lightweight and frictionless as the apps used in their consumer lives.

In this webinar, HDI Senior Analyst and Peter Zeinoun of LogMeIn will provide essential information for support leaders who must reimagine how to deliver an “awesome” support experience for employees, improving both the productivity of the modern workforce and those who support them.



What You'll Learn
  • How the employee support dynamic is shifting
  • How to create a frictionless employee experience
    • How to use training and professional development to increase productivity, retention, and morale

Who Should Attend

  • VPs and Directors with responsibility for the support organization
  • Support organization leaders with direct reports

Register now!


This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!

About Our Speaker(s)

Roy Atkinson
Roy Atkinson
CEO

Roy Atkinson is one of the most recognized thought leaders in IT, service management, and customer experience. He is a prolific writer, speaker, webinar presenter, and podcaster as well as an industry analyst. His expertise has been featured by The Economist, BizTech Magazine, Social Media Today, Computerworld, Oracle Customer Experience, SAP Business Innovation, and others. He was described on CIO Insight as a "model for the future digital leader" and by Nextiva as one of the "Top 50 Customer Service Experts of the Decade 2010-2020." He was HDI's 2019 Lifetime Achievement Award honoree. Roy formerly served as Group Principal Analyst for HDI and ICMI. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson.

Peter Zeinoun
Peter Zeinoun
Director of Products, Rescue

Peter Zeinoun is the director of products for LogMeIn Rescue, part of LogMeIn’s Connected Products and Customers business unit. He's responsible for shaping the vision, product strategy, messaging, and overall direction of the Rescue brand, which focuses on providing technicians with an elegant, reliable, cloud-based application for delivering world-class customer service and remote support. Prior to LogMeIn, Peter managed and designed various enterprise level e-discovery products for Recommind, Inc. Peter received his MBA from Boston College and his MS in information systems management from Carnegie Mellon University. In his free time, Peter enjoys playing golf, traveling, and chasing his toddler daughter around the house!

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