The Everything Bundle is a collection of resources that encompass multiple topics that will enhance your work environment. First, watch the videos '5 Best Practices for Supporting a Virtual Workforce', 5 Best Practices for Successful Self-Help,' and Enterprise Service Management: Where Are We Now?', then round out your knowledge with several timely articles.
Videos
This video identifies five best practices for supporting a virtual or distributed workforce—more important now than ever. It explores the must-have tools as well as the human considerations of working effectively in a virtual environment.
This video highlights five best practices for creating successful self-service and self-help while avoiding the pitfalls that can inhibit user adoption.
This video explores the elements of enterprise service management, why it's increasingly important, and how it can deliver value to the organization by unifying the customer experience and/or the employee experience. By enabling various lines of business to leverage common data pools, use similar workflows, and provide a familiar user experience (UX), productivity increases.
Articles
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20 Ways to Empathize with Stressed-Out Customers
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Hitting Pause: Dealing with Stress in the Workplace
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10 New Rules for IT in 2020
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Three Keys to Ensuring Success in IT Project Management
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IT Service Management and Knowledge Centered Service
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