HDI research shows that nearly three-quarters of organizations have some form of user-facing knowledge as part of their knowledge management program, but there are continuing issues with user adoption as well as the measurement of knowledge management success.
This toolkit contains information and suggestions that will assist your organization in your quest for robust and successful self-help by providing guidance on better ways to build and measure knowledge management success.
Each section of this toolkit gives you knowledge you can share and points you to resources you can use right away. It includes:
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