Sign in for access to more!
Create a free account
Who We Are
HDI Conference & Expo
Service Management World
Certification & Training
Meet Our Instructors
HDI Certified Instructor Program
Student & Instructor Resources
Learning Center Login
Support Center Certification
Best Practices Assessment
HDI Customer Satisfaction Index Service
Practices & Salary Reports
HDI Community Membership
Local Chapter Meetings
Who We Are
Certification & Training
HDI Certified Auditors in Brazil
Cintia Caputto is a Contents Manager and Education Manager in HDI Brazil. She is responsible for keeping updated courses offered by HDI Brazil in alignment with updates from HDI. She...
Cintia Caputto is a Contents Manager and Education Manager in HDI Brazil. She is responsible for keeping updated courses offered by HDI Brazil in alignment with updates from HDI. She is an HDI-Certified Instructor and HDI-Certified Auditor. She audited TIVIT, the first company to offer integrated services of IT Infrastructure, Systems, Applications and BPO in Brazil, and CPM Braxis Capgemini, a company with more than six thousand employees in Brazil that is focused strategy coupled with passion.
With 13 years of experience in service desk and on-site support, Cintia has broad knowledge of management teams, development strategy for improvement, development of processes, monitoring, scaling teams, cost control,maximizing ROI, scripts, and methodologies. With passage by companies including Hewlett-Packard, Philips, Atos Origin, Roche Pharmaceuticals, Stefanini IT Solutions and Bayer, the specialist is the main Development Board intellectual capital produced by HDI Brazil in partnership with others professionals from the Strategic Advisory Board.
HDI-Certified Auditor since 2009
HDI Member since 2004
HDI: SCD-HDI, HDI-DSM, HDI-SCM, HDI-SCTL, HDI-SCA
ITIL v2: Foundation
ITIL v3: Foundation
COBIT: 4.1 Foundation Certificate
Director Services IT and Education in HDI Brazil, Valtomir is responsible for keeping updated courses offered by HDI Brazil in alignment with updates from HDI. He is an HDI-Certified Instructor...
Director Services IT and Education in HDI Brazil, Valtomir is responsible for keeping updated courses offered by HDI Brazil in alignment with updates from HDI. He is an HDI-Certified Instructor and HDI-Certified Auditor. He audited some companies to offer integrated services of IT Infrastructure, Systems, Applications and BPO in Brazil, 22 years of experience in IT Governance and IT infrastructure, with 17 years dedicated to the support centers, Process Modeling and Implementation of best practices. Post-graduate in Information Technology and certified methodologies qualities such as ITIL, COBIT, COPC, HDI and KCS I managed five major support centers, implemented in Cielo Problem Management, expand the Service Desk to other areas ( Financial services, HR and Admin) with financial reduction of 51%, he worked in the management of Service Desk in SondaIT, with 13% turnover reduction to 3% and increased from 11 to to 22 clients with over 300 analysts currently use my experience to teach courses and conduct assessment in support centers in the country by HDI.
SCD certification - HDI Support Center Director
Knowledge Management Foundations Certification: KCS Principles
SCM certification - HDI Support Center Manager
SCTL certification - HDI Support Center Team Lead
DST certification - HDI Desktop Support Technician
SCA certification - HDI Support Center Analyst
CSR certification - HDI Customer Service Representative
COBIT certification - Foudations - V.4.1
ITIL Certification - Foundations - V.2
ITIL certification - Manager - V.2
ITIL certification - Expert - V.3
PSIC COPC® certification
Experience in process modeling
Conducting audits in organizations for frameworks ISO20K, ISO 9001 and ITIL
Office: +55 11 3071-0906
Chat with us
, powered by