HDI Certified Auditors in Canada

Darrell Bond

RADAR Solutions Group Inc

Darrell Bond is one of the founding partners of RADAR Solutions Group Inc., a consulting and training provider focused on creating service excellence. Since 1998, RADAR has been helping customers build and enhance their service delivery operations through business and operations assessments, process improvement activities and skills development. As the largest Authorized Training Partner for HDI in Canada, RADAR has played a pivotal role in cultivating many new help desk managers, senior analysts and agents in both government and public sector organizations. RADAR’s customers include such notables as HP, Cognos, Corel, Department of Defense, Industry Canada, and Public Works.

With nearly 25 years experience in customer service delivery, Darrell has built a strong background in new business start-up, outsourcing transition management, service desk operations, quality improvement programs, and service delivery management - locally and globally - with a reputation for exceeding client expectations. In addition to conducting the HDI Support Center Certification audit, Darrell can apply his expertise to help you with your plans to achieve best in class service delivery based on world-class standards. less