John Custy
John Custy
JPC Group
John Custy is the founder and principal of JPC Group, a professional services company focused on the three key factors of IT Service Management (ITSM): people, process, and technology. He... read more
John Custy is the founder and principal of JPC Group, a professional services company focused on the three key factors of IT Service Management (ITSM): people, process, and technology. He has over twenty-five years of experience working in IT services and service management organizations. John is an ITIL-certified Service Manager/Expert, a certified ISO9000 Internal Auditor, and an Exin/TUV and itSMF certified ISO/IEC 20000 Consultant. He is a member of the HDI Faculty, an HDI-Certified Auditor, and a Subject Matter Expert (SME) for the HDI Individual Certification Standards and HDI Support Center Certification Standard. He is also an Exin Accredited trainer for ITIL, ITSM Professionals based on ISO/IEC 2000 and Information Security Management based on ISO/IEC 27002. He was a key contributor to the development of the HDI Support Center Certification program and other industry certification programs. He is a member of the HDI International Certification Standards Committee and the Exin Professionals Group.

Prior to founding JPC Group, John was employed by ZD/Softbank as the Director of Professional Services where he was responsible for managing a consulting services group and training organization. He also held Product Management and Quality Management positions with global computer vendors, and served as a faculty member at Merrimack College where he taught programming. He has a BS from UMass Lowell and has a MA in Innovation & Technology from Boston University.

HDI-Certified Auditor since 2000
HDI Faculty Member since 1995
HDI Member since 1993

Certifications:
HDI: HDI-CSS, HDI-SCA, HDI-SCTL, HDI-SCM, HDI-SCD, HDI-KCS
CSI (Consortium for Service Innovation): KCS verified v4 Trainer
ITIL v3: Foundations, ITIL Intermediate (SS, SD, ST, SO, CSI, PPO, SOA, OSA, RCV), Expert
ITIL v2: Foundations, ITIL Practitioner (IPAD, IPSR, IPPI), Service Management Manager
ITSM Professional based on ISO/IEC 20000: Foundations, Alignment of IT Services, Support of IT Services, Manage and Improvement of IT Services, Release & Control of IT Services, Manager/Consultant
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