If an online course you are registered for is near its expiration date and you think you may not complete the course in time, purchase an extension fee for $50, BEFORE the course expires. If the course expires prior to your completion, you run the risk of losing your course progress.

Don’t let your course or exam registration expire! Purchase an extension for a fee of $50 which will provide you with a 28-day extension for an HDI online course, certification exam, or practice test.

Additionally, if you took a certification exam and did not pass on the first attempt, you can purchase an exam retake for a $99 fee.

Please note there is a 1 business day turnaround from the time of your purchase to the time you can actually use the extension or retake. You'll receive an email notifying you of when it is available to you.


"To deliver excellent customer service and exceed customer expectations, we need to understand the fundamentals of providing quality service. This course does it. The instructor was great, and the course content is very helpful."
--Bich Tran ,  Fairfax County Public School

What You Will Learn

Who Should Attend?

Course Outline

There are no courses scheduled at this time. Please check back later or contact your account manager for immediate assistance.


HDI offers courses in cities throughout North America. Don’t see a class near you or when you would like to attend? Contact your Account Manager or find an HDI Partner to discuss your needs.

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Certification Exam

Price: $99.00

Click Add to Cart to purchase a retake of an HDI Certification Exam.

Note: There is a 24-hour turnaround from the time you purchase the Retake to the time you can actually retake the exam. You'll receive an email notifying you of when the exam is available to you.

HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description
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