This PeopleCert®-accredited course outlines the ITIL best practices framework and prepares the participant for the ITIL Foundation v3 certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management.
Maximum class size: 25 students per class
Duration of public and on-site course: 3 days
Prerequisites: There are no prerequisites for this course.
Required study material: Student courseware materials are provided with the course.
Required number of study hours: Course Hours: 17 hours + 6 hours of self-study
Exam: Exam included with all public, onsite, and virtual classes.
Whether adopting ITIL or embarking on continuous service improvement, participants will gain a fundamental understanding of how IT service, support, and delivery can be best organized to align IT with business needs, improve service quality, and reduce long-term costs.