Smaller support centers pay higher salaries than their larger counterparts for staff-level positions (non-management). The 2011 HDI Support Center Practices & Salary Report, like many of HDI's other offerings, is free to HDI members and available for purchase by non-members. Learn more about the benefits of HDI research and membership from the videos on HDI’s YouTube channel , or stay in touch with HDI via Twitter , Facebook , and LinkedIn
About HDI
HDI is the leading professional association and certification body for technical service and support professionals. Facilitating collaboration and networking, HDI hosts industry conferences and events, produces comprehensive publications and research, connects solution providers with practitioners, while certifying and training thousands of professionals each year.
HDI serves a community of over 110,000 members, followers, customers, solution providers, and contributors throughout the service industry, supporting sixty local chapters across North America. Guided by an international panel of industry experts and practitioners, HDI is the community’s premiere resource for best practices and emerging trends. Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit http://www.ThinkHDI.com or call +1 719.268.0174. HDI is a part of UBM TechWeb.
About UBM TechWeb
UBM TechWeb, the global leader in technology media and professional information, enables people and organizations to harness the transformative power of technology. Through its core business—media solutions, marketing services, and professional information—UBM TechWeb produces the most respected and consumed brands, applications, and services in the technology market. More than 14.5 million business and technology professionals (CIOs, IT and IT support managers, Web and digital professionals, software and game developers, government decision makers, telecom providers, and business executives) actively participate in UBM TechWeb’s communities. UBM TechWeb’s brands include: global face-to-face events, such as Interop, Game Developers Conference (GDC), Web 2.0, Black Hat, and VoiceCon; large-scale online networks, such as InformationWeek, Light Reading, and Gamasutra; research, training, and certification services, including HDI, Pyramid Research, and InformationWeek Analytics; and market-leading magazines, such as InformationWeek and Wall Street & Technology. UBM TechWeb is part of UBM, a global provider of media and information services for professional B2B communities and markets. For more information, visit http://www.informationweek.com/.