In a digital and remote age, it’s often more difficult than ever to be understood. Here are some tips to improve your chances with colleagues and clients.
Tag(s): best practice, business intelligence, communications skills, communications technology
January 18, 2022

 
Best of HDI in 2021 - #8: On the surface, it would seem the two concepts are diametrically opposed. However, as both have evolved and been integrated into the workplace, the distance between the two has closed. Here’s an argument for how to make both work for you.
Tag(s): supportworld, service quality, best practice, agile, ITIL
December 15, 2021

 
More tickets, less human contact is a recipe for burnout. Here are some concrete suggestions for how to help ensure your IT support team isn’t feeling overwhelmed. It may take a different strategy to dig out of the mountain of tickets, but it’s better than risking attrition.
Tag(s): supportworld, culture, customer experience, best practice, remote support tools, relationship
December 2, 2021

 
We all know that we have two weeks, at most, to fill a position, but too often we are stuck either hiring warm bodies or putting extra workload on our team. It’s better to prepare for the inevitable departures. Here’s how.
Tag(s): supportworld, culture, customer experience, best practice, remote support tools, relationship
December 2, 2021

 
Automation is only a benefit when it is implemented correctly and for the right reasons. If done poorly, it can even create more work for your team. Here, we walk you through a step-by-step process on how to determine what to automate and how best to do it.
Tag(s): supportworld, service quality, service management, best practice, automation, ROI
November 3, 2021

 
Moving operations into the cloud doesn't have to be a floating nightmare, but it isn’t a cure-all for organizational shortcomings, either. Here we list five common migration mistakes. If you can avoid them, it can go a long way to ensuring a smooth and fast transition.
Tag(s): supportworld, service quality, service management, best practice, cloud, cloud computing
October 28, 2021

 
Securing a cloud environment is much more difficult than securing a traditional computer network, as it offers so many more soft targets for unlawful entry and chances for accidental data erasure. Here, a cloud cybersecurity expert walks readers through three aspects of cloud security to begin...
Tag(s): supportworld, service quality, service management, best practice, cloud, cloud computing
October 21, 2021

 
Even with the best intentions to transform, organizations that lack in-house cloud knowledge may struggle to compete. Learn why cloud skills are becoming a necessity in the IT industries, and how best to train up your workforce to best utilize cloud technology.
Tag(s): supportworld, service quality, technology, service desk, service desk technology, service management, cloud computing, change management, training
October 14, 2021

 
The competition for strong candidates for IT workers has never been stronger, and that means hiring and retention efforts must be flawless. Here are some suggestions for what to focus on to make sure you have the best candidates and retain the best workforce.
Tag(s): supportworld, IT service management, business of support, remote support tools, human resources
October 13, 2021

 
There is broad consensus for utilizing cloud technology, but less consensus for how to do it effectively. Results from an Accenture survey point to risk of missing out on strategic advantages if organizations focus strictly on cost-savings from the cloud.
Tag(s): supportworld, service quality, service management, best practice, cloud, cloud computing
October 4, 2021