We’ve asked our thought leaders how to best safeguard their careers as AI goes mainstream. Here are some of their responses.
Tag(s): supportworld, support models, technology
Date Published February 7, 2023 - Last Updated February 16, 2023
We ask thought leaders in the IT service and support industries for their advice, as jobs are redefined and eliminated.
Tag(s): supportworld, technology, training
Date Published February 1, 2023 - Last Updated February 16, 2023
As we prep for SWL 2023, we take a look back at what some IT service and support thought leaders wrote about attending SWL 2022.
Tag(s): supportworld, support models, technology
Date Published January 30, 2023 - Last Updated February 16, 2023
Adopting network automation requires the network design and operations teams to undergo a significant cultural shift. What must change and why?
Tag(s): supportworld, support models, technology
Date Published January 24, 2023 - Last Updated February 16, 2023
Too often, service desks are simultaneously asked to keep costs down and be ready to provide service for unexpected new demands. Here are suggestions for how to change that dynamic.
Tag(s): supportworld, support models, technology
Date Published January 24, 2023 - Last Updated January 25, 2023
Preparing for the worst is better than confronting a major outage without a plan. Here are some steps to take to create a plan that will work for your organization.
Tag(s): supportworld, support models, technology
Date Published January 23, 2023 - Last Updated May 3, 2023
IT service departments must find a way to cut down on ticket volume. Educating other departments on what IT does may be a key tool to help.
Tag(s): supportworld, support models, technology
Date Published January 23, 2023 - Last Updated January 25, 2023
This method can cut down on down time and prevent incidents before they occur. Here is a primer on how it works.
Tag(s): supportworld, technology, automation
Date Published January 19, 2023 - Last Updated January 20, 2023
As the demands grow, so does the need to set clear expectations and ensure your team is aligned on shared values of customer service.
Tag(s): supportworld, support models, technology
Date Published January 18, 2023 - Last Updated January 20, 2023
We asked our HDI Thought Leaders what words of wisdom they might give to those stepping into the managerial role for the first time. Here is what they had to say.
Tag(s): supportworld, support models, technology
Date Published January 17, 2023 - Last Updated January 20, 2023