What is gamification—and why you should care? Simply put, gamification uses game mechanics and rewards for non-game applications in order to increase engagement and loyalty. Gamification is an important and powerful new strategy for influencing and motivating people. In this webinar, you’ll...
Tag(s): webinars, motivation, employee engagement, employee satisfaction, supportworld
Date Published - Last Updated December 11, 2015
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Industry luminary Matt Hooper will...
Tag(s): supportworld, webinars, future of support, people, professional development
Date Published - Last Updated August 18, 2016
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HDI's industry awards acknowledge and celebrate professional achievement. Our internationally recognized...
Tag(s): webinars, industry, people
Date Published - Last Updated May 21, 2018
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HDI's industry awards acknowledge and celebrate professional achievement. Our internationally recognized...
Tag(s): webinars, industry, people
Date Published - Last Updated May 18, 2018
More and more students are taking advantage of online college resources, often in the form of distance learning programs. In fact, a 2018 study by the Babson Survey Research Group found that distance program enrollments have increased for 14 consecutive years. The total...
Tag(s): remote support tools, webinars, virtual work, virtual support tools, support models, supportworld
Date Published - Last Updated September 24, 2021
Have you ever wondered why things are the way they are? Who defines the structure of an organization or, in this case, an entire industry? And just because it is that way now, who says that it needs to remain the same? Everything changes, and I think the time to change the way we structure our...
Tag(s): desktop support, people, workforce enablement
Date Published - Last Updated May 11, 2016
Organizations are growing and changing, often adding support center locations in faraway places or embedding support in different business units. How can managers do their jobs effectively across time zones and cultures? When being face-to-face with staff is not a viable option, how can a...
Tag(s): webinars, workforce enablement, supportworld, remote support tools, people
Date Published - Last Updated August 17, 2016
Personalized support for VIPs can be expensive, but the value tends to outweigh the costs.
Tag(s): customer satisfaction, customer service, desktop support, employee satisfaction, service desk, support center, future of support, supportworld
Date Published - Last Updated May 11, 2016
Today, outsourced service providers live in a world where customers call the shots. As a customer, you’ve come to expect more than a standard set of services. Instead of one model in one color, you want outsourced services that can be customized to your needs, uniquely branded and themed for...
Tag(s): practices and processes, outsourcing, process management, business of support, sourcing
Date Published - Last Updated February 25, 2016
When you get comfortable, things become routine. Magic can only happen when you step outside your comfort zone. So, should you consider swapping jobs?
Tag(s): workforce enablement, professional development, case study
Date Published - Last Updated February 26, 2016