HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at [email protected].






October 2021

HDI Support Center Analyst - Virtual Classroom Training
Course
Oct 25, 2021 9:30 AM EST - Oct 26, 2021 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Oct 26, 2021 9:30 AM EST - Oct 27, 2021 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

November 2021

HDI Support Center Analyst - Virtual Classroom Training
Course
Nov 15, 2021 9:30 AM EST - Nov 16, 2021 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Customer Service Representative - Virtual Classroom Training
Course
Nov 16, 2021 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Nov 17, 2021 9:30 AM EST - Nov 18, 2021 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

December 2021

HDI Customer Service Representative - Virtual Classroom Training
Course
Dec 01, 2021 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Dec 13, 2021 9:30 AM EST - Dec 14, 2021 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Dec 15, 2021 9:30 AM EST - Dec 17, 2021 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

January 2022

HDI Support Center Analyst - Virtual Classroom Training
Course
Jan 10, 2022 9:30 AM EST - Jan 11, 2022 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Jan 19, 2022 9:30 AM EST - Jan 21, 2022 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Customer Service Representative - Virtual Classroom Training
Course
Jan 31, 2022 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

February 2022

HDI Support Center Analyst - Virtual Classroom Training
Course
Feb 10, 2022 9:30 AM EST - Feb 11, 2022 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Feb 23, 2022 9:30 AM EST - Feb 25, 2022 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

March 2022

HDI Customer Service Representative - Virtual Classroom Training
Course
Mar 04, 2022 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Mar 07, 2022 9:30 AM EST - Mar 08, 2022 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Mar 22, 2022 9:30 AM EST - Mar 24, 2022 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training