HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at [email protected].






August 2021

HDI Customer Service Representative - Virtual Classroom Training
Course
Aug 02, 2021 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Aug 05, 2021 9:30 AM EST - Aug 06, 2021 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Aug 18, 2021 9:30 AM EST - Aug 20, 2021 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Aug 31, 2021 9:30 AM EST - Sep 01, 2021 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

September 2021

HDI Customer Service Representative - Virtual Classroom Training
Course
Sep 01, 2021 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Sep 15, 2021 9:30 AM EST - Sep 17, 2021 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

October 2021

HDI Customer Service Representative - Virtual Classroom Training
Course
Oct 04, 2021 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Oct 13, 2021 9:30 AM EST - Oct 15, 2021 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Oct 25, 2021 9:30 AM EST - Oct 26, 2021 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

November 2021

HDI Support Center Analyst - Virtual Classroom Training
Course
Nov 15, 2021 9:30 AM EST - Nov 16, 2021 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Customer Service Representative - Virtual Classroom Training
Course
Nov 16, 2021 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

December 2021

HDI Customer Service Representative - Virtual Classroom Training
Course
Dec 01, 2021 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Dec 13, 2021 9:30 AM EST - Dec 14, 2021 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Dec 15, 2021 9:30 AM EST - Dec 17, 2021 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training