Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at [email protected].






October 2018

Course
Oct 25, 2018 8:00 AM EDT - Oct 26, 2018 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Regus - Federal Street
101 Federal Street
Suite 1900
Boston, MA 02110

Oct 25, 2018 8:30 AM EDT - Oct 26, 2018 5:30 PM EDT
The technical support professional is a role that individuals assume when they assist with providing support services. This certification verifies that a person in this role understands the skills to serve as an escalation point for providing level 2 or level 3 support. They may work directly with customers or...
Location
Best Western Plus City Center
1274 Carling Avenue (at Hwy 417)
Ottawa, ON K1Z 7K8

Course
Oct 31, 2018 8:00 AM CDT - Nov 02, 2018 5:00 PM CDT
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
Beacon Hill Staffing Group
14841 North Dallas Parkway
Dallas, TX 75254

November 2018

Course
Nov 06, 2018 8:00 AM - Nov 07, 2018 8:00 AM
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
TBD
Fairfax, VA

Course
Nov 06, 2018 8:30 AM EDT - Nov 07, 2018 4:30 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Ottawa, ON

Course
Nov 07, 2018 8:00 AM CDT - Nov 09, 2018 5:00 PM CDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
The Home Depot Tech Center
13011 McCallen Pass
Austin, TX 78753

HDI Desktop Support Technician - Virtual Classroom Training
Course
Nov 08, 2018 9:30 AM EST - Nov 09, 2018 5:30 PM EST
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Virtual Classroom Training

HDI Support Center Manager - Nashville, TN
Course
Nov 12, 2018 8:00 AM CDT - Nov 14, 2018 5:00 PM CDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Spaces - Riverfront Park
222 Second Ave S, 17th Floor
Nashville, TN 37201

HDI Support Center Manager - Virtual Classroom Training
Course
Nov 12, 2018 9:30 AM EST - Nov 14, 2018 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

Course
Nov 15, 2018 8:00 AM EDT - Nov 16, 2018 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Ottawa, ON

HDI Support Center Analyst - Virtual Classroom Training
Course
Nov 15, 2018 9:30 AM EST - Nov 16, 2018 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Mississauga, ON
Course
Nov 21, 2018 8:30 AM - Nov 23, 2018 5:00 PM
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Hilton Garden Inn Toronto/Mississauga
100 Traders Blvd
Mississauga, ON L4Z 2H7

Course
Nov 26, 2018 8:00 AM EDT - Nov 27, 2018 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Atlanta, GA

HDI Support Center Manager - Greenwood Village, CO
Course
Nov 26, 2018 8:00 AM MDT - Nov 28, 2018 5:00 PM MDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
T4S Partners, Inc.
7935 E. Prentice Avenue
Greenwood Village, CO 80111

HDI Support Center Analyst - Mississauga, ON
Course
Nov 26, 2018 8:30 AM - Nov 27, 2018 5:00 PM
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Hilton Garden Inn Toronto/Mississauga
100 Traders Blvd
Mississauga, ON L4Z 2H7

Course
Nov 28, 2018 8:00 AM EDT - Nov 30, 2018 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Atlanta, GA

HDI Support Center Analyst - Greenwood Village, CO
Course
Nov 29, 2018 8:00 AM MDT - Nov 30, 2018 5:00 PM MDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
T4S Partners, Inc.
7935 E. Prentice Avenue
Greenwood Village, CO 80111

HDI Support Center Analyst - Albuquerque, NM
Course
Nov 29, 2018 8:00 AM MDT - Nov 30, 2018 5:00 AM MDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Albuquerque, NM

December 2018

HDI Support Center Analyst - Washington, DC
Course
Dec 03, 2018 8:00 AM EDT - Dec 04, 2018 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Washington, DC

HDI Support Center Analyst - Virtual Classroom Training
Course
Dec 03, 2018 9:30 AM EST - Dec 04, 2018 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training