Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at [email protected].






January 2019

HDI Support Center Analyst - Virtual Classroom Training
Course
Jan 08, 2019 9:30 AM EST - Jan 09, 2019 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Jan 09, 2019 9:30 AM EST - Jan 11, 2019 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Desktop Support Technician - Virtual Classroom Training
Course
Jan 24, 2019 9:30 AM EST - Jan 25, 2019 5:30 PM EST
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Virtual Classroom Training

February 2019

HDI Customer Service Representative - Virtual Classroom Training
Course
Feb 01, 2019 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

HDI Support Center Manager - Washington, DC
Course
Feb 05, 2019 8:00 AM EDT - Feb 07, 2019 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Washington, DC

HDI Support Center Analyst - Virtual Classroom Training
Course
Feb 18, 2019 9:30 AM EST - Feb 19, 2019 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Feb 20, 2019 9:30 AM EST - Feb 22, 2019 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Desktop Support Technician - Virtual Classroom Training
Course
Feb 25, 2019 9:30 AM EST - Feb 26, 2019 5:30 PM EST
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Virtual Classroom Training

March 2019

HDI Support Center Analyst - Virtual Classroom Training
Course
Mar 04, 2019 9:30 AM EST - Mar 05, 2019 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

ITIL® Foundation - Denver, CO
Course
Mar 11, 2019 8:00 AM MDT - Mar 13, 2019 5:00 PM MDT
This EXIN-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management....
Location
TBD
Denver, CO

HDI Support Center Manager - Virtual Classroom Training
Course
Mar 18, 2019 9:30 AM EST - Mar 20, 2019 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Customer Service Representative - Virtual Classroom Training
Course
Mar 22, 2019 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

April 2019

Course
Apr 07, 2019 8:00 AM EDT - Apr 09, 2019 5:00 PM EDT
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
The Rosen Shingle Creek
9939 Universal Boulevard
Orlando, FL 32819

Course
Apr 07, 2019 8:00 AM EDT - Apr 09, 2019 5:00 PM EDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
The Rosen Shingle Creek
9939 Universal Boulevard
Orlando, FL 32819

Course
Apr 07, 2019 8:00 AM EDT - Apr 09, 2019 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
The Rosen Shingle Creek
9939 Universal Boulevard
Orlando, FL 32819

Course
Apr 08, 2019 8:00 AM EDT - Apr 09, 2019 5:00 PM EDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
The Rosen Shingle Creek
9939 Universal Boulevard
Orlando, FL 32819

HDI Support Center Manager - Virtual Classroom Training
Course
Apr 16, 2019 9:30 AM EST - Apr 18, 2019 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Desktop Support Technician - Virtual Classroom Training
Course
Apr 22, 2019 9:30 AM EST - Apr 23, 2019 5:30 PM EST
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Apr 25, 2019 9:30 AM EST - Apr 26, 2019 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

May 2019

HDI Support Center Manager - Virtual Classroom Training
Course
May 01, 2019 9:30 AM EST - May 03, 2019 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training