HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at [email protected].






August 2019

Course
Aug 26, 2019 8:00 AM MST - Aug 27, 2019 5:00 PM MST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
GM Financial
1975 S Price Rd
Chandler, AZ 85286

HDI Support Center Analyst - Virtual Classroom Training
Course
Aug 26, 2019 9:30 AM EST - Aug 27, 2019 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Aug 28, 2019 9:30 AM EST - Aug 30, 2019 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

September 2019

HDI Support Center Analyst - Virtual Classroom Training
Course
Sep 05, 2019 9:30 AM EST - Sep 06, 2019 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Analyst - Milwaukee, WI
Course
Sep 16, 2019 8:00 AM CDT - Sep 17, 2019 5:00 PM CDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Milwaukee, WI

HDI Support Center Director - Washington, DC
Course
Sep 24, 2019 8:00 AM EDT - Sep 26, 2019 5:00 PM EDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
Spaces - NoMa Area
1140 3rd Street, N.E.
Washington, DC 20002

HDI Support Center Manager - Virtual Classroom Training
Course
Sep 25, 2019 9:30 AM EST - Sep 27, 2019 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Customer Service Representative - Virtual Classroom Training
Course
Sep 30, 2019 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

October 2019

HDI Support Center Manager - HDI International Virtual Classroom, PLEASE NOTE TIMES EUROPE CET 8:30am - 5:00pm
Course
Oct 09, 2019 3:30 AM - Oct 11, 2019 12:00 PM
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
International Virtual Classroom
HDI will send log in info in a separate email
*Course will be delivered in English
HDI International Virtual Classroom, PLEASE NOTE TIMES EUROPE CET 8:30am - 5:00pm

HDI Support Center Manager - Washington, DC
Course
Oct 14, 2019 8:00 AM EDT - Oct 16, 2019 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Washington, DC

Course
Oct 14, 2019 8:00 AM CDT - Oct 15, 2019 5:00 PM CDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Chicago, IL

HDI Support Center Manager - Virtual Classroom Training
Course
Oct 15, 2019 9:30 AM EST - Oct 17, 2019 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

Course
Oct 21, 2019 8:30 AM EDT - Oct 22, 2019 5:30 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Atlanta, GA

HDI Support Center Analyst - Virtual Classroom Training
Course
Oct 24, 2019 9:30 AM EST - Oct 25, 2019 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Customer Service Representative - Virtual Classroom Training
Course
Oct 31, 2019 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

November 2019

HDI Support Center Analyst - Minneapolis, MN
Course
Nov 04, 2019 8:00 AM CDT - Nov 05, 2019 5:00 PM CDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Minneapolis, MN

HDI Support Center Director - ChampionsGate, FL
Course
Nov 09, 2019 8:00 AM EDT - Nov 11, 2019 5:00 PM EDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
Omni Resort at Championsgate
1500 Masters Blvd.
ChampionsGate, FL 33896

HDI Support Center Manager - Virtual Classroom Training
Course
Nov 18, 2019 9:30 AM EST - Nov 20, 2019 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

Course
Nov 19, 2019 8:00 AM MST - Nov 21, 2019 5:00 PM MST
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
TBD
Phoenix, AZ

HDI Support Center Analyst - Virtual Classroom Training
Course
Nov 21, 2019 9:30 AM EST - Nov 22, 2019 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training