Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






August 2018

HDI Support Center Analyst - Virtual Classroom Training
Course
Aug 22, 2018 9:30 AM EST - Aug 23, 2018 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Team Lead - Washington, DC
Course
Aug 27, 2018 8:00 AM EDT - Aug 28, 2018 5:00 PM EDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
Connecticut Avenue
1050 Connecticut Avenue NW
Suite 500
Washington, DC 20036

September 2018

Course
Sep 10, 2018 8:00 AM EDT - Sep 11, 2018 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Lansing, MI

Course
Sep 10, 2018 8:00 AM EDT - Sep 11, 2018 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Atlanta, GA

Course
Sep 10, 2018 8:00 AM EDT - Sep 11, 2018 5:00 PM EDT
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
TBD
Washington, DC

HDI Support Center Manager - San Francisco, CA
Course
Sep 10, 2018 8:00 AM PDT - Sep 12, 2018 5:00 PM PDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
San Francisco, CA

ITIL® Foundation - New York, NY
Course
Sep 10, 2018 8:00 AM EDT - Sep 12, 2018 5:00 PM EDT
This EXIN-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management....
Location
Regus - Broadway - Times Square
1501 Broadway
12th Floor
New York, NY 10036

Course
Sep 11, 2018 8:00 AM EDT - Sep 12, 2018 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Montreal, QC

HDI Support Center Manager - Virtual Classroom Training
Course
Sep 11, 2018 9:30 AM EST - Sep 13, 2018 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Desktop Support Manager - Washington, DC
Course
Sep 12, 2018 8:00 AM EDT - Sep 14, 2018 5:00 PM EDT
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
TBD
Washington, DC

Course
Sep 12, 2018 8:00 AM EDT - Sep 14, 2018 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Lansing, MI

Course
Sep 12, 2018 8:00 AM EDT - Sep 14, 2018 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Atlanta, GA

HDI Support Center Analyst - Virtual Classroom Training
Course
Sep 12, 2018 9:30 AM EST - Sep 13, 2018 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Analyst - San Francisco, CA
Course
Sep 13, 2018 8:00 AM PDT - Sep 14, 2018 5:00 PM PDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
San Francisco, CA

HDI Support Center Analyst - New York City, NY
Course
Sep 13, 2018 8:00 AM - Sep 14, 2018 5:00 PM
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
New York City, NY

Course
Sep 13, 2018 8:30 AM EDT - Sep 14, 2018 5:30 PM EDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
TBD
Montreal, QC

HDI Customer Service Representative - Virtual Classroom Training
Course
Sep 14, 2018 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

HDI Support Center Analyst - Kansas City, MO
Course
Sep 17, 2018 8:00 AM CDT - Sep 18, 2018 5:00 PM CDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Hotel Phillips
106 W 12th St
Kansas City, MO 64105

Sep 17, 2018 8:30 AM CDT - Sep 18, 2018 5:00 PM CDT
This dynamic course focuses on the value of a structured, consistent problem solving process. Learn to harness your natural problem solving skills and successfully apply them during applicable and energizing activities. During this two-day course, course participants will participate in a continuous workshop scenario intended to engage and embed each...
Location
Hotel Phillips
106 W 12th St
Kansas City, MO 64105

HDI Support Center Director - Kansas City, MO
Course
Sep 19, 2018 8:00 AM CDT - Sep 21, 2018 5:00 PM CDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
Hotel Phillips
106 W 12th St
Kansas City, MO 64105