Meetings and Events Calendar | HDI

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at [email protected].






April 2019

Course
Apr 25, 2019 8:00 AM MST - Apr 26, 2019 5:00 PM MST
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
GM Financial
1975 S Price Rd
Chandler, AZ 85286

May 2019

HDI Support Center Manager - Virtual Classroom Training
Course
May 01, 2019 9:30 AM EST - May 03, 2019 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Support Center Analyst - San Diego, CA
Course
May 02, 2019 8:00 AM PDT - May 03, 2019 5:00 PM PDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Sharp Healthcare
3571 Corporate Court
San Diego, CA 92123

HDI Support Center Analyst - Virtual Classroom Training
Course
May 16, 2019 9:30 AM EST - May 17, 2019 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Customer Service Representative - Virtual Classroom Training
Course
May 20, 2019 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

Course
May 21, 2019 8:00 AM MST - May 23, 2019 5:00 PM MST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Phoenix, AZ

June 2019

ITIL® Foundation - Atlanta, GA
Course
Jun 03, 2019 8:00 AM EDT - Jun 05, 2019 5:00 PM EDT
This EXIN-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management....
Location
TBD
Atlanta, GA

HDI Support Center Manager - Virtual Classroom Training
Course
Jun 17, 2019 9:30 AM EST - Jun 19, 2019 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Jun 20, 2019 9:30 AM EST - Jun 21, 2019 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

July 2019

ITIL® Foundation - Chicago, IL
Course
Jul 08, 2019 8:00 AM CDT - Jul 10, 2019 5:00 PM CDT
This EXIN-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management....
Location
TBD
Chicago, IL

Course
Jul 16, 2019 8:00 AM CDT - Jul 18, 2019 5:00 PM CDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
TBD
Dallas, TX

Course
Jul 16, 2019 9:00 AM EDT - Jul 18, 2019 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Toronto, ON

HDI Support Center Analyst - Virtual Classroom Training
Course
Jul 25, 2019 9:30 AM EST - Jul 26, 2019 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Jul 29, 2019 9:30 AM EST - Jul 31, 2019 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

August 2019

Course
Aug 13, 2019 8:00 AM EDT - Aug 15, 2019 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Atlanta, GA

HDI Support Center Analyst - Virtual Classroom Training
Course
Aug 26, 2019 9:30 AM EST - Aug 27, 2019 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Aug 28, 2019 9:30 AM EST - Aug 30, 2019 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

September 2019

HDI Support Center Analyst - Virtual Classroom Training
Course
Sep 05, 2019 9:30 AM EST - Sep 06, 2019 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Director - Washington, DC
Course
Sep 24, 2019 8:00 AM EDT - Sep 26, 2019 5:00 PM EDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
TBD
Washington, DC

HDI Support Center Manager - Virtual Classroom Training
Course
Sep 25, 2019 9:30 AM EST - Sep 27, 2019 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training