Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






June 2018

HDI Support Center Analyst - Virtual Classroom Training
Course
Jun 25, 2018 9:30 AM EST - Jun 26, 2018 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Jun 25, 2018 9:30 AM EST - Jun 27, 2018 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Desktop Support Technician - Virtual Classroom Training
Course
Jun 27, 2018 9:30 AM EST - Jun 28, 2018 5:30 PM EST
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Virtual Classroom Training

July 2018

HDI Support Center Analyst - Virtual Classroom Training
Course
Jul 11, 2018 9:30 AM EST - Jul 12, 2018 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Los Angeles, CA
Course
Jul 16, 2018 8:00 AM PDT - Jul 18, 2018 5:00 PM PDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Los Angeles, CA

HDI Support Center Manager - Virtual Classroom Training
Course
Jul 16, 2018 9:30 AM EST - Jul 18, 2018 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Support Center Analyst - Los Angeles, CA
Course
Jul 19, 2018 8:00 AM PDT - Jul 20, 2018 5:00 PM PDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Los Angeles, CA

HDI Customer Service Representative - Virtual Classroom Training
Course
Jul 19, 2018 8:30 AM - 4:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

Course
Jul 23, 2018 8:00 AM EDT - Jul 25, 2018 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Toronto, ON

HDI Support Center Analyst - Philadelphia, PA
Course
Jul 23, 2018 8:00 AM EDT - Jul 24, 2018 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
The Warwick Rittenhouse Square
220 S. 17th Street
Philadelphia, PA 19103

HDI Desktop Support Technician - Virtual Classroom Training
Course
Jul 23, 2018 9:30 AM EST - Jul 24, 2018 5:30 PM EST
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Virtual Classroom Training

HDI Support Center Manager - Philadelphia, PA
Course
Jul 25, 2018 8:00 AM EDT - Jul 27, 2018 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
The Warwick Rittenhouse Square
220 S. 17th Street
Philadelphia, PA 19103

HDI Support Center Director - Philadelphia, PA
Course
Jul 25, 2018 8:00 AM EDT - Jul 27, 2018 5:00 PM EDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
The Warwick Rittenhouse Square
220 S. 17th Street
Philadelphia, PA 19103

Course
Jul 26, 2018 8:30 AM EDT - Jul 27, 2018 5:30 AM EDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
TBD
Toronto, ON

HDI Support Center Analyst - Virtual Classroom Training
Course
Jul 30, 2018 9:30 AM EST - Jul 31, 2018 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Jul 31, 2018 9:30 AM EST - Aug 02, 2018 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

August 2018

Course
Aug 06, 2018 8:00 AM CDT - Aug 08, 2018 5:00 PM CDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Houston, TX

Course
Aug 06, 2018 8:00 AM PDT - Aug 08, 2018 5:00 PM PDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Seattle, WA

HDI Support Center Analyst - Washington, DC
Course
Aug 06, 2018 8:00 AM EDT - Aug 07, 2018 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Washington, DC

Course
Aug 08, 2018 8:00 AM CDT - Aug 10, 2018 5:00 PM CDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
TBD
Chicago, IL