HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at [email protected].






February 2020

HDI Customer Service Representative - Virtual Classroom Training
Course
Feb 07, 2020 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Feb 11, 2020 9:30 AM EST - Feb 13, 2020 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

Course
Feb 26, 2020 8:00 AM MST - Feb 28, 2020 5:00 PM MST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
GM Financial
1975 S Price Rd
Chandler, AZ 85286

HDI Support Center Analyst - Virtual Classroom Training
Course
Feb 27, 2020 9:30 AM EST - Feb 28, 2020 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

March 2020

Course
Mar 09, 2020 8:00 AM EDT - Mar 10, 2020 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Atlanta, GA

Course
Mar 11, 2020 8:00 AM EDT - Mar 13, 2020 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Atlanta, GA

HDI Support Center Analyst - Virtual Classroom Training
Course
Mar 16, 2020 9:30 AM EST - Mar 17, 2020 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

Course
Mar 23, 2020 8:00 AM PDT - Mar 24, 2020 5:00 PM PDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
TBD
San Diego, CA

HDI Support Center Manager - New Orleans, LA
Course
Mar 24, 2020 8:00 AM CDT - Mar 26, 2020 5:00 PM CDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
DoubleTree by Hilton New Orleans
300 Canal Street
New Orleans, LA 70130

HDI Support Center Manager - Virtual Classroom Training
Course
Mar 24, 2020 9:30 AM EST - Mar 26, 2020 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Support Center Manager - San Diego, CA
Course
Mar 25, 2020 8:00 AM PDT - Mar 27, 2020 5:00 PM PDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
San Diego, CA

April 2020

HDI Customer Service Representative - Virtual Classroom Training
Course
Apr 01, 2020 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

HDI Desktop Support Manager - Las Vegas, NV
Course
Apr 19, 2020 8:30 AM PDT - Apr 21, 2020 5:30 PM PDT
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
MGM Grand
3799 S Las Vegas Blvd
Las Vegas, NV 89109

HDI Support Center Director - Las Vegas, NV
Course
Apr 19, 2020 8:30 AM PDT - Apr 21, 2020 5:30 PM PDT
HDI Support Center Director training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions....
Location
MGM Grand
3799 S Las Vegas Blvd
Las Vegas, NV 89109

HDI Support Center Manager - Las Vegas, NV
Course
Apr 19, 2020 8:30 AM PDT - Apr 21, 2020 5:50 PM PDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
MGM Grand
3799 S Las Vegas Blvd
Las Vegas, NV 89109

Course
Apr 19, 2020 8:30 AM PDT - Apr 20, 2020 5:30 PM PDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
MGM Grand
3799 S Las Vegas Blvd
Las Vegas, NV 89109

HDI Support Center Analyst - Virtual Classroom Training
Course
Apr 20, 2020 9:30 AM EST - Apr 21, 2020 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Apr 27, 2020 9:30 AM EST - Apr 29, 2020 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

May 2020

HDI Support Center Analyst - Virtual Classroom Training
Course
May 07, 2020 9:30 AM EST - May 08, 2020 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
May 18, 2020 9:30 AM EST - May 20, 2020 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training