Meetings and Events Calendar

HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at Support@ThinkHDI.com.






July 2017

KCS Principles - Fountain Valley, CA
Course
Jul 10, 2017 8:00 AM PDT - Jul 12, 2017 5:00 PM PDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management...
Location
Orange County Sanitation
10844 Ellis Ave
Fountain Valley, CA 92708

Course
Jul 11, 2017 8:00 AM CDT - Jul 12, 2017 5:00 PM CDT
Problem management focuses on determining root causes, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again....
Location
New Orleans Downtown Marriott at the Convention Center
859 Convention Center Blvd
New Orleans, LA 70130

HDI Certified Instructor - Washington, DC
Course
Jul 12, 2017 8:00 AM EDT - Jul 13, 2017 5:00 PM EDT
During this three-day intensive course, you will learn how to effectively deliver HDI certification and training courses. The Certified Instructor program reinforces concepts and best practices of the service and support industry, while also teaches successful facilitation techniques. Upon completing the Certified Instructor course, you will be able to facilitate...
Location
TBD
Washington, DC

HDI Support Center Analyst - Fountain Valley, CA
Course
Jul 13, 2017 8:00 AM PDT - Jul 14, 2017 5:00 PM PDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Orange County Sanitation
10844 Ellis Ave
Fountain Valley, CA 92708

HDI Desktop Support Technician - Virtual Classroom Training
Course
Jul 13, 2017 11:30 AM EST - Jul 14, 2017 7:30 PM EST
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side....
Location
Virtual Classroom Training

KCS Foundation - Virtual Classroom Training
Course
Jul 14, 2017 8:30 AM - 4:30 PM EST
HDI's KCS Foundation course provides support center supervisors, managers, and directors with knowledge management best practices....
Location
Virtual Classroom Training

HDI Support Center Manager - Los Angeles, CA
Course
Jul 17, 2017 8:00 AM PDT - Jul 19, 2017 5:00 PM PDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Courtyard Los Angeles L.A. LIVE
901 West Olympic Blvd
Los Angeles, CA 90015

HDI Support Center Manager - Mississauga, ON
Course
Jul 17, 2017 8:30 AM - Jul 19, 2017 4:30 PM
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Hilton Garden Inn Toronto/Mississauga
100 Traders Blvd
Mississauga, ON L4Z 2H7

HDI Support Center Analyst - Virtual Classroom Training
Course
Jul 17, 2017 8:30 AM EST - Jul 18, 2017 4:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Jul 19, 2017 8:30 AM EST - Jul 21, 2017 4:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Jul 19, 2017 8:30 AM EST - Jul 21, 2017 4:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Technical Support Professional - Virtual Classroom Training
Course
Jul 24, 2017 11:30 AM EST - Jul 25, 2017 7:30 PM EST
The technical support professional is a role that individuals assume when they assist with providing support services. This certification verifies that a person in this role understands the skills to serve as an escalation point for providing level 2 or level 3 support. They may work directly with customers or...
Location
Virtual Classroom Training

HDI Support Center Analyst - San Francisco, CA
Course
Jul 25, 2017 8:00 AM PDT - Jul 26, 2017 5:00 PM PDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
San Francisco, CA

HDI Support Center Team Lead - San Antonio, TX
Course
Jul 27, 2017 8:00 AM CDT - Jul 28, 2017 5:00 PM CDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
New Horizons Learning Center
2727 NW Loop 410
San Antonio, TX 78230

HDI Support Center Analyst - Washington, DC
Course
Jul 31, 2017 8:00 AM EDT - Aug 01, 2017 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Washington, DC

KCS Principles - Sacramento, CA
Course
Jul 31, 2017 8:00 AM PDT - Aug 02, 2017 5:00 PM PDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management...
Location
Legislative Data Center
1100 J Street
Sacramento, CA 95814

HDI Support Center Analyst - Virtual Classroom Training
Course
Jul 31, 2017 8:30 AM EST - Aug 01, 2017 4:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Jul 31, 2017 8:30 AM EST - Aug 01, 2017 4:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

August 2017

KCS Principles - Boston, MA
Course
Aug 01, 2017 8:00 PM EDT - Aug 03, 2017 5:00 PM EDT
This knowledge management best-practices course will provide support center supervisors, managers, and directors with a set of practical steps for capturing, storing, and successfully reusing knowledge. Participants will learn how to implement a strategy for adopting Knowledge-Centered Service that creates and maintains knowledge as a by-product of the incident management...
Location
TBD
Boston, MA

HDI Support Center Manager - Washington, DC
Course
Aug 02, 2017 8:00 AM EDT - Aug 04, 2017 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Washington, DC