HDI wants to make sure you have access to all of the latest training courses, webcasts, Local Chapter gatherings, Forum meetings, and events that we have to offer.

Use the calendar below to search for HDI happenings by meeting type, keyword, location, and date range of upcoming events. Enter values into the fields below to narrow your search, and find what you’re looking for. Or, don’t use any of the filters and peruse all of the upcoming activities!

If you have any questions, please contact our award-winning HDI Customer Care Center at [email protected].






December 2019

HDI Support Center Manager - Virtual Classroom Training
Course
Dec 09, 2019 9:30 AM EST - Dec 11, 2019 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Dec 16, 2019 9:30 AM EST - Dec 17, 2019 5:30 AM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

January 2020

HDI Support Center Manager - Virtual Classroom Training
Course
Jan 08, 2020 9:30 AM EST - Jan 10, 2020 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Customer Service Representative - Virtual Classroom Training
Course
Jan 13, 2020 12:00 AM - 12:00 AM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

HDI Support Center Analyst - Virtual Classroom Training
Course
Jan 16, 2020 9:30 AM EST - Jan 17, 2020 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

HDI Support Center Analyst - Washington, DC
Course
Jan 27, 2020 8:00 AM EDT - Jan 28, 2020 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Washington, DC

HDI Support Center Manager - Washington, DC
Course
Jan 29, 2020 8:00 AM EDT - Jan 31, 2020 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Washington, DC

February 2020

HDI Support Center Team Lead - Washington, DC
Course
Feb 05, 2020 8:00 AM EDT - Feb 06, 2020 5:00 PM EDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
TBD
Washington, DC

HDI Customer Service Representative - Virtual Classroom Training
Course
Feb 07, 2020 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

HDI Support Center Manager - Virtual Classroom Training
Course
Feb 11, 2020 9:30 AM EST - Feb 13, 2020 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

Course
Feb 26, 2020 8:00 AM MST - Feb 28, 2020 5:00 PM MST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Phoenix, AZ

HDI Support Center Analyst - Virtual Classroom Training
Course
Feb 27, 2020 9:30 AM EST - Feb 28, 2020 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

March 2020

Course
Mar 09, 2020 8:00 AM EDT - Mar 10, 2020 5:00 PM EDT
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
TBD
Atlanta, GA

Course
Mar 11, 2020 8:00 AM EDT - Mar 12, 2020 5:00 PM EDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
Atlanta, GA

HDI Support Center Analyst - Virtual Classroom Training
Course
Mar 16, 2020 9:30 AM EST - Mar 17, 2020 5:30 PM EST
HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes....
Location
Virtual Classroom Training

Course
Mar 23, 2020 8:00 AM PDT - Mar 24, 2020 5:00 PM PDT
This certification verifies that support professionals in a team lead or supervisor role possess the fundamental leadership skills necessary to provide operational support to the organization and the coaching skills necessary to promote staff development. ...
Location
TBD
San Diego, CA

HDI Support Center Manager - Virtual Classroom Training
Course
Mar 24, 2020 9:30 AM EST - Mar 26, 2020 5:30 PM EST
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
Virtual Classroom Training

HDI Support Center Manager - San Diego, CA
Course
Mar 25, 2020 8:00 AM PDT - Mar 27, 2020 5:00 PM PDT
HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a...
Location
TBD
San Diego, CA

April 2020

HDI Customer Service Representative - Virtual Classroom Training
Course
Apr 01, 2020 9:30 AM - 5:30 PM EST
HDI Customer Service Representative training focuses on call handling best practices; communication and listening techniques; documentation, problem solving, and troubleshooting skills; conflict negotiation; and responses to difficult customer behaviors....
Location
Virtual Classroom Training

HDI Desktop Support Manager - Las Vegas, NV
Course
Apr 19, 2020 8:30 AM PDT - Apr 21, 2020 5:30 PM PDT
Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments....
Location
MGM Grand
3799 S Las Vegas Blvd
Las Vegas, NV 89109