HDI Leadership Forums

The Best Minds in Technical Services and Support—Together at Last

Who better to learn, share, and succeed with than your fellow IT leaders? They share your objectives, challenges, and passion.

By uniting the industry’s most distinguished and accomplished executives in an open, non-competitive environment, HDI Leadership Forums provide participants with the unique opportunity to meet several times a year to collaborate and share thoughts, ideas, best practices, and the most pressing issues facing today’s technical services and support community. 

2018 Leadership Forum Events Schedule

November 2018
Live HDI Leadership Forum Event - Columbia, SC (Higher Education Forum Only)

Download the agenda:

What Forum is Right for You?

There are several Leadership Forums to choose from, so you can join the group of peers you identify with the best. Grouped by industry and role, each Leadership Forum assemble multiple meetings annually with a comprehensive, participant -driven agendas that speak directly to your precise challenges and objectives. Addressing role- or industry-specific operational, strategic, and organizational development needs, HDI Leadership Forums span the following areas:

Desktop Support Forum
Recommended for leaders managing desktop support organizations or all sizes. Cross-industry.


Executive Forum
Exclusively for leaders, directors and above, from large organizations managing 50 or more IT service management, technical support, and/or desktop support staff. Cross-industry.

Healthcare Providers Forum
Exclusively for leaders in healthcare managing IT service management, technical support centers, and/or desktop support organizations in hospitals, clinics, and healthcare systems of all sizes and affiliations (public, private, non- profit, university supported).

Higher Education Forum
Exclusively for leaders in higher education institutions managing IT service management, technical support centers, and/or desktop support organizations in colleges, universities, technical institutes, and other similar organizations of all sizes and affiliations.


Retail Forum
Exclusively for leaders managing IT service management, technical support centers, and/or desktop support organizations of all sizes in restaurant, retail, and hospitality industries.

Support Center Leadership Forum
Recommended for leaders managing IT service management and/or technical support centers in organizations of all sizes that serve internal and/or external customers. Cross-industry.

If you don't see the right Forum for you, request a new one ! We'll launch it once we have sufficient interest. To maintain an interactive, personal environment, each Leadership Forum is limited to 40 participants.

Or contact your HDI Account Manager to register for the next Leadership Forum event.

Who You’ll Meet

  • Innovative and influential IT services and support leaders discuss advanced research, emerging technologies, and strategic innovations.
  • Two and a half days of networking with the best minds in tech services and support
  • World-class presenters and subject matter experts
  • Collaborative discussions that address your goals and challenges
  • A program with customized content and real-world case studies
  • Behind-the-scenes site visits of leading support organizations
  • Managers
  • Directors
  • Executives