HDI Contact Center Training

HDI Contact Center Training Symposium
Philadelphia, PA | June 25-28, 2018

A unique opportunity to address the specific challenges you face most as a contact center leader.

At Symposium, you'll build your own schedule of industry-leading courses that cover the most vital contact center leadership topics, learn from expert ICMI instructors, and collaborate and network with peers facing the same challenges. Walk away with solutions to:

Improve the strategy and operations of your contact center

Tackle the challenges of workforce management

Optimize your monitoring program

Make better use of data and technology

Recruit and retain staff

Our brochure contains the full course listing, schedule, general program information, and an exclusive discount.
Simply fill out the form to download your copy and claim your savings!

Optimize your contact center and transform your career - join us in Philadelphia!

Build Your Schedule

Courses are divided into 2-day and 4-day sessions allowing you to build a custom schedule of training that best meets your needs

Immediate, Actionable Takeaways

Bring home best practices, tools and resources to immediately implement positive change within your center

Interactive Learning

Vital interactive instructor-led classroom training for call center management and other contact center professionals - featuring an intimate environment and peer-to-peer networking