More and more organizations are using a shift-left approach to support, bringing more complex work down to Level 1 and moving more repetitive work to self-service. In this free report, we’ve combined HDI research with the expertise of one of the world’s top 10 SaaS/customer engagement/support solutions companies, LogMeIn, to show you why shifting left makes sense from multiple perspectives.
So as the industry continues to shift left, how can you use remote support to save time, cut costs, and improve the customer experience? Find out in this free report!
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