Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs. Here you’ll find information on:

  • Strategy and best practices
  • Service management
  • Technology
  • Workforce enablement
  • Processes and practices

Beyond the archives of valuable content, new articles are released every week.


The Latest from SupportWorld

 

Register now!

More organizations than ever before are now recognizing the importance of the employee experience....

Tag(s): supportworld, incident management, webinars

 
Register now! 

Articles, headlines, blogs, and presentations about AI are everywhere, most being either apocalyptic (we’ll all lose our jobs) or utopian (we...
Tag(s): supportworld, webinars, automation, future of support

 

Knowledge management is more critical than ever. Advanced technologies, such as virtual...

Tag(s): webinars, support models, supportworld, self-service, self-service tools, knowledge management

 

Register now!

We all want an engaged support organization, yet success has eluded us. According to a 2017 Gallup report,...

Tag(s): supportworld, incident management, webinars

 

Register now!

Service management principles and practices have been broadening to encompass far more than IT services over the past few years. HDI research shows that more than half of...

Tag(s): supportworld, incident management, webinars

 
Register now! 

Because more of our world depends on technology, complexity, criticality, and risk are all increasing, and so is the cost of...
Tag(s): supportworld, incident management, webinars

 
Register now! 

Everyone knows changes are risky; change management is responsible for managing that change-related risk. In theory, it's simple; in the real world, it's a far cry harder. This webinar presents a...
Tag(s): supportworld, incident management, webinars

 

Register now!

Support centers track Time to Respond, Time to Answer, Handle Time, Time to Restore Service and other...

Tag(s): supportworld, incident management, webinars

 

Register now!

We all know that remote support is a critical piece of the support ecosystem. Keeping tools simple and...

Tag(s): remote support tools, webinars, virtual support tools, technology, supportworld

 
If we don’t carefully design and provide compelling community experiences, our customers will inevitably try to create them anyway, without our intervention and with unpredictable results. Thankfully, we have an opportunity today to be proactive and create the best possible customer...
Tag(s): customer experience, supportworld


Looking for Specific Topics? Try These: