The IT culture we’ve known will not survive in the 2020s. It is up to us whether IT provides the competitive advantage that helps our companies survive.
Tag(s): supportworld, coronavirus, workforce enablement, workforce enablement, technology, culture
Date Published May 27, 2020 - Last Updated 3 Years, 109 Days, 7 Minutes ago
Consider these technology and management factors to help you build resiliency for your service and support organization.
Tag(s): supportworld, coronavirus, technology, process, workforce enablement, service management
Date Published May 20, 2020 - Last Updated 3 Years, 109 Days, 7 Minutes ago
Now that work from home is a rule, not an exception, how can we continue to deliver high-quality service management in this new normal?
Tag(s): supportworld, service management, customer experience, self-service, SLA, workforce enablement, automation, coronavirus
Date Published March 31, 2020 - Last Updated 3 Years, 207 Days, 19 Hours, 55 Minutes ago
It’s time for us to raise the bar for customer experience in IT service and support. Here are the new rules for ITSM in 2020.
Tag(s): supportworld, customer experience, technology, ITSM, service management, coronavirus
Date Published March 19, 2020 - Last Updated 3 Years, 207 Days, 19 Hours, 55 Minutes ago
Learn why a leadership and organizational perspective must be the focus to move the conversation from technology to value.
Tag(s): supportworld, service management, leadership, technology
Date Published March 18, 2020 - Last Updated 3 Years, 207 Days, 19 Hours, 55 Minutes ago
The status quo can no longer be accepted. People need to work up, down, and across the organization to drive change.
Tag(s): supportworld, workforce enablement, customer experience, collaboration, coronavirus
Date Published March 4, 2020 - Last Updated 3 Years, 109 Days, 6 Minutes ago
Roy Atkinson interviewed Charles Araujo about the meaning of digital transformation.
Tag(s): supportworld, technology, service management, business value
Date Published February 27, 2020 - Last Updated 3 Years, 207 Days, 19 Hours, 55 Minutes ago
The best way to build a conversation is to capture and use real support conversations to program your bot.
Tag(s): supportworld, automation, service management, customer experience
Date Published February 26, 2020 - Last Updated 3 Years, 207 Days, 19 Hours, 55 Minutes ago
Staying active in the ITSM community can help you build a network of valuable resources to continue your own growth and add value to your organization.
Tag(s): supportworld, service management, workforce enablement, technology, support center, metrics and measurements, desktop support, customer experience
Date Published February 19, 2020 - Last Updated 3 Years, 207 Days, 19 Hours, 55 Minutes ago
Technology is moving forward in unforeseen directions at an amazing pace, leaving senior leaders to wonder when, where, and how to spend their limited budgets.
Tag(s): supportworld, technology, leadership, business value
Date Published February 11, 2020 - Last Updated 3 Years, 207 Days, 19 Hours, 55 Minutes ago