Artuur Sygnatowicz works as a consultant specializing in IT service and security management. He conducts audits of IT organizations based on ITIL best practices, utilizing the ISO 20000 standard, conducts security audits based on the ISO 27001 standard, provides consulting in IT security, service delivery, and service support, serves as a business development advisor, delivers HDI courses, and also designs and offers other courses. Artur is the Manager of HDI-Poland. Artur began his career in 1982 as a system engineer designing measurement systems. He has been working in IT since 1990 and has served as a board member for several well-known system integrators. In the mid 90's, he built one of the first companies in Poland dealing with IT systems management and security . He has played a key role in building the help desk solutions market in Poland. In 1998, he established HDI-Poland and has served as Chairman of the Jury of the local HDI Support Leader competition since 2006. Artur graduated the Faculty of Electronics at Warsaw University of Technology. He also completed postgraduate studies in Business Management and Marketing and has taken many IT-related courses including COBiT, PRINCE2, ISO/IEC 20000, and numerous system management software courses. HDI-Poland Founder in 1998 HDI-Certified Instructor since 2008 HDI ICSC Member since 2008 HDI-Certified Auditor since 2011 ISO20000 Leading Auditor since 2011 ITIL Expert since 2012