Doug Tedder

Doug Tedder


Doug Tedder is the principal of Tedder Consulting LLC, an ITSM and IT governance consulting practice. Doug is a strategic, innovative, and solutions-driven service management professional with more than twenty five years of experience across a variety of industries. He is a resourceful, pragmatic, and hands-on leader with a proven track record of success implementing ITSM processes, focusing on value delivery and organizational transformation.

Doug is a Fellow in Service Management (FSM), an ITIL Expert and v2 Service Manager, and a certified ISO/IEC 20000 Consultant Manager. He holds all of the ITIL Capability certificates, and he’s a certified ITIL Foundation trainer. As an active volunteer within the ITSM community, Doug is a frequent presenter at industry user group meetings, webinars, and conventions. He is also a former president of itSMF USA. Follow Doug on Twitter @dougtedder.

Recent articles

  • So, You Want to Write an SOP?
  • Do You Need to Elevate Your SLAs?
  • The Customer Hears How You Look: A Learning Moment
  • FAQs: Metrics, Measures, and KPIs, Part 2
  • The Power of the Strategic Framework
  • FAQs: Metrics, Measures, and KPIs
  • When Is a KPI a KPI?
  • Use a Strategic Framework for Your Career