Doug Tedder



Doug Tedder is the principal of Tedder Consulting LLC, an ITSM and IT governance consulting practice. Doug is a strategic, innovative, and solutions-driven service management professional with more than twenty five years of experience across a variety of industries. He is a resourceful, pragmatic, and hands-on leader with a proven track record of success implementing ITSM processes, focusing on value delivery and organizational transformation.

Doug is a Fellow in Service Management (FSM), an ITIL Expert and v2 Service Manager, and a certified ISO/IEC 20000 Consultant Manager. He holds all of the ITIL Capability certificates, and he’s a certified ITIL Foundation trainer. As an active volunteer within the ITSM community, Doug is a frequent presenter at industry user group meetings, webinars, and conventions. He is also a former president of itSMF USA. Follow Doug on Twitter @dougtedder.

Recent articles

  • A Map for Service Desk Improvement
  • Problem Management Defined
  • Setting Up a Problem Management Practice
  • Powering Up Problem Management
  • Tips for Working from Home: A Collection of Crowdsourced Advice
  • ITSM Is Not for IT
  • Is Your Organization Good at Getting Better?
  • Bots Are (Already) Here: But Are They Drinking Your Coffee?
  • Top 3 Myths—and What You Need to Know—About VeriSM
  • DevOps and ITIL: Mortal Enemies or BFFs?
  • 7 Tips for Extending Your IT Service Desk into the Enterprise
  • Telling Your (Business Value) Story
  • Why IT Service Management (Still) Matters
  • Make Your Good Idea Your Boss’s Good Idea
  • When Is a KPI a KPI?
  • Use a Strategic Framework for Your Career
  • A Foolproof Guide for Identifying and Selecting Measures
  • The Customer Hears How You Look: A Learning Moment
  • Justify Your Support Center
  • Do You Need to Elevate Your SLAs?
  • So, You Want to Write an SOP?
  • Creating a Balanced Scorecard
  • FAQs: Metrics, Measures, and KPIs
  • FAQs: Metrics, Measures, and KPIs, Part 2
  • The Power of the Strategic Framework