Megan Selva

Megan S


Megan Selva is the group content director for HDI and ICMI. In this role, she’s responsible for managing the overall content strategy and ensuring that HDI and ICMI's content meets the needs of the technical support, service management, contact center, and customer service communities. Megan has been with UBM, HDI and ICMI's parent company, since 2006. Prior to taking on her current role, Megan was HDI's senior editor; before that, she was the training courseware editor and a member services representative in the Customer Care Center. Megan received her MPS in publishing from The George Washington University and her MA in history from the University of Guelph in Ontario.

Recent articles

  • Pick the Top 25 Thought Leaders in Technical Support for 2016
  • Tech Support Confessions, Part 2
  • Tech Support Confessions, Part 3
  • Top 25 Thought Leaders in Technical Support and Service Management
  • Tech Support Confessions, Part 1