Thomas Wilk



Thomas Wilk is an IT manager at Carnegie Mellon University in Pittsburgh, Pennsylvania. He has become a performance improvement leader, helping employees find their way along their career path. As a mentor to managers, he helps them develop leadership skills so they can better engage with their staff. Tom has a bachelor’s degree in Information Science and is currently working towards a master’s degree at Carnegie Mellon University in the Public Management program. To see more from Tom, visit his YouTube channel, and follow him on Twitter @spiller150

Recent articles

  • Don’t Sleep on Customer Experience in Service and Support
  • Share the Why: Help Your Team Understand the Purpose
  • What’s in Participation? Advice for Service and Support Leaders
  • Why the Right Metrics Are Important
  • How to Have, and Not Have, Difficult Conversations
  • The Power of Communication
  • Practice Self-Awareness in the Workplace
  • The Importance of Performance Reviews for Your Team
  • Knowledge and Your Team
  • Building Relationships with Your Team
  • The Importance of One-on-One Meetings
  • Performance Management for All Types of Employees