HDI Customer Satisfaction Index

Are your customers pleased with the support you provide? How does your level of customer satisfaction compare with those of other companies? If you don’t know, you should.

Not many organizations take advantage of the ability to know what their customers think, let alone take action. A new web-based service from HDI provides a secure and easy way to understand your customers’ satisfaction through alerts, reporting, and benchmarking – giving you the information you need to take action.

Measure your Customer Satisfaction

1. Survey your customers. When a ticket is closed, this user-friendly, secure, web-based service automatically surveys your customer.
2. Get results. Set alerts so you immediately know when a customer responds unfavorably. Download turnkey reports or schedule the reports to be emailed to you regularly.
3. Analyze. Benchmark your performance against your established goals, other companies in your industry, or against the support industry as a whole.

About HDI's Customer Satisfaction Index

• Works seamlessly with nearly all call tracking systems
• Runs on an SSL server for security
• CSI is a hosted application, so there is no software to install
• Easy 30-minute configuration
• Privacy is paramount! Customer email addresses are never stored

HDI's Customer Satisfaction Index service starts at just $1,995 annually for HDI Gold level and above members with support centers averaging 10,000 or fewer incidents per month and $2,995 for non-members.