Effective Service Catalogs
How do you create a service catalog your customers will use—and, dare we say, love? Use these great resources from Cherwell Software to jump-start your service catalog project.
This solution center, sponsored by LogMeIn, explores how, why, when, and where customer engagement is critical to the success of customer service and technical support organizations.
ITSM: The Productivity Engine
The resources in this solution center will bring you up to date on modern approaches to ITSM, including adopting, automating, and integrating delivery models like SaaS to improve the speed of service delivery.