The Association for Technical Support Professionals

An efficient support center is good for business. We help you better connect with customers by providing career development that leads to success. That's why HDI is the association where technical support professionals belong.

Member Discussions

From : Communities>>Ask Your Network
Thank you Anita! ------------------------------ Brent VonAlmen Operations Manager Unisys Federal Systems North Augusta SC ------------------------------

From : Communities>>Ask Your Network
Hi Xavier, Yes, I've used cc-modeler for staffing projections. It's a great tool. Really flexible, inexpensive, and gets you pretty close. It's certainly not like the full-featured workforce management solutions, but excellent if those products aren't in your budget, or if your team is smaller.  ------------------------------ Anita Nichols Service Management Office University of California, Davis Davis CA ------------------------------

From : Communities>>Ask Your Network
Apologies to Brent.. that should have been "Brent" not "Brett" ------------------------------ Anita Nichols Service Management Office University of California, Davis Davis CA ------------------------------

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