The Association for Technical Support Professionals

An efficient support center is good for business. We help you better connect with customers by providing career development that leads to success. That's why HDI is the association where technical support professionals belong.

Member Discussions

From : Communities>>Ask Your Network
The HDI Team Excellence Winner...    Could be you if you get your nomination in before the Oct. 31 deadline! HDI Industry Award Nominations Closing Soon Submit Your FREE Entry for the Team Excellence Award by October 31 Does your team provide a stellar customer experience? Have you come together to help your organization improve service and overcome challenges? Is employee and customer engagement and satisfaction a priority? Are your processes aligned with industry practices? If you're nodding [More]

From : Communities>>Ask Your Network
Good to know, thank you very much! ------------------------------ Linda Kirkpatrick Senior ITIL Consultant Flycast Partners Jacksonville FL ------------------------------

From : Communities>>Ask Your Network
Is there anyone out there using Avecto Defendpoint?  If so, how easy was it to implement and does it work?  Any limitations?   Did it not work well for anyone?  I am considering it to remove local admin rights from my users.  Thanks ------------------------------ Mark Zecchino IT Operations Manager Southco, Inc Honeoye Falls NY ------------------------------

Latest Content
From Fractured to Functional: Building a Team, One Step at a Time

Taking teams from fractured to functional is essential to an organization’s ability to achieve stated goals and meet the expectations of its stakeholders. Allowing dysfunction gives permission to continue to deliver sub-optimal performance. Providing clear guidance in a trust-based culture is the first step to moving to a functional, high-performing team and building the leaders of the future.

Getting Started with Value Stream Mapping

Value Stream Mapping has been called the best leadership, collaboration, and problem-solving technique ever. But you must obey these tips and warning hazards.

Enterprise Service Management: Get Your Own House in Order

Before buying your service management expertise, the other business units will want to look around to see what kind of condition IT is in. Once you have their trust, well-executed enterprise service management will yield a positive return on investment with process efficiencies, a reduction in duplication of effort, and overall service improvements.