The Association for Technical Support Professionals

An efficient support center is good for business. We help you better connect with customers by providing career development that leads to success. That's why HDI is the association where technical support professionals belong.

Member Discussions

From : Communities>>Ask Your Network
Here's some verbiage we used.  Do you sometimes have information technology issues that are challenging, but don't necessarily warrant a call to the Help Desk? Perhaps you like to troubleshoot issues on your own terms and learn as you go through the process? information management representatives thought of you throughout the design process of the new, innovative Knowledge Base tool-a one-stop shop that provides users a variety of self-help articles, video tutorials, process guidelines [More]

From : Communities>>Ask Your Network
​We use a SharePoint site that has a simple fill in the blank form that we use to intake projects. We review them weekly and assign folks to these. Happy to share if you want. ------------------------------ Mitch Bryant Support Manager Norton Healthcare Charlestown IN ------------------------------

From : Communities>>Ask Your Network
Hi Dorisa,  I hope you are doing well! I saw your post and would like to recommend that you post this discussion in the HDI Local Chapter Officer Community. Please post this discussion here:  Discussion - HDIConnect . This will better ensure LCOs will see it and respond.  Good luck! Thanks, Leslie ------------------------------ Leslie Cook Director of Membership, HDI 719-955-8138 | | @HDI_Leslie ------------------------------

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