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HDI 2012: A Digital Experience

Tuesday, May 22, 2012
8:00 a.m. - 5:30 p.m. EDT

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HDI Support Center Analyst
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HDI Support Center Analyst

Los Angeles, CA Jan 23-24
Dallas, TX Jan 23-24

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FUSION

The service management event of the year!

Two industry powerhouses, itSMF USA and HDI, come together to bring a comprehensive, service management conference.
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Industry Kudos for HDI 2012

 

HDI 2012 listed on TechRepublic's Top Conferences to Attend in 2012.
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Current White Paper

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Multichannel Support by Roy Atkinson

Understand how and why to move into a broader multichannel environment.
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PRACTICES & SALARY SURVEY NOW OPEN!

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The Truth about ITIL and SaaS

A White Paper by Malcolm Fry

This article dispels some of the misconceptions about ITIL and SaaS.
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HDI Support Center Analyst

Los Angeles, CA Jan 23-24
Dallas, TX Jan 23-24

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The IT Service & Technical Support Community

HDI, a UBM TechWeb company, is the leading professional association and certification body for technical service and support professionals.

Serving a community of over 110,000 members, followers, customers, solution providers, and contributors, HDI hosts industry conferences and events, produces comprehensive publications and research, connects solution providers with practitioners, while certifying and training thousands of professionals each year.


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Process-based ITSM gives you a new, process-driven approach to IT service management. Learn more in this Serena Software solution center.

Sponsored by LogMeIn, Enhancing Customer Support shares resources that explore why and how many service and support organizations are evolving to a customer-experience, customer-satisfaction focused model. 

Best Practices in ITSM with BMC helps you leverage SaaS as it relates to best practices in IT service management.

Provided by Robert Half Technology, Career Center provides career development resources that help you chart a course for success.

FrontRange's Help Desk Strategies for Success gives your IT organization tools to provide optimal IT service desk support in today’s challenging business climate.

Sponsored by Courion, Securely Manage Access offers your organization a variety of approaches to securely managing user access amidst the challenges posed by cloud and virtualization.

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HDILeslie
Aviation Education, Simulators, and Jets...Oh My!
Amid the flurry of activities that took place during the HDI 2012 Conference & Expo in Orlando, the... read more
Roy Atkinson
HDICast16: Drinking from the Fire Hose
We all get energized by attending events like HDI 2012, and there's so much information to absorb. How do... read more
Sophie Klossner
RESPECT In the Workplace
I have been reading a new book, "RESPECT: Delivering Results by Giving Employees what They Really... read more
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HDI Support Center Analyst

This course focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call handling procedures, incident management, communication skills, and an introduction to ITIL processes. It will also prepare students for the HDI Support Center Analyst certification exam.

HDI Support Center Manager

Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments. It will also prepare students for the HDI Support Center Manager certification exam.

view all upcoming webinars
May 22, 2012

Join an audience of thousands at HDI’s inaugural digital event on Tuesday, May 22, 2012. HDI 2012 – A Digital Experience is an innovative, robust, and FREE digital event that is open to the public. Planned activities include...

with Ken Gonzalez
Jun 19, 2012

The challenges organizations face today aren't the same as the challenges we faced ten or twenty years ago. There are few places where this is more apparent than support, and many organizations are changing the way they do business to...

 

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