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Featured Resource

"Your Call Is Important to Us": Customer Service vs. Customer Experience 

The customer experience is spread across the organization, beyond IT, making it much harder to envision and manage effectively. As a result, many companies have fallen into the trap of providing inadequate and sometimes downright poor support to their customers. Read more...

 

 
Roy Atkinson interviewed Charles Araujo about the meaning of digital transformation.
Tag(s): supportworld, technology, service management, business value
February 27, 2020

 
The best way to build a conversation is to capture and use real support conversations to program your bot.
Tag(s): supportworld, automation, service management, customer experience
February 26, 2020

 
Staying active in the ITSM community can help you build a network of valuable resources to continue your own growth and add value to your organization.
Tag(s): supportworld, service management, workforce enablement, technology, support center, metrics and measurements, desktop support, customer experience
February 19, 2020

 
Know your customer, understand what they want, and make sure expectations are clear.
Tag(s): supportworld, customer experience, customer service
February 18, 2020

 
Technology is moving forward in unforeseen directions at an amazing pace, leaving senior leaders to wonder when, where, and how to spend their limited budgets.
Tag(s): supportworld, technology, leadership, business value
February 11, 2020

 
The Technical Support Awards showcase individuals and teams that excel at service and support and elevate their businesses by maintaining the highest standards.
Tag(s): supportworld, workforce enablement, technology, service management, service desk, support center, metrics and measurements, desktop support, customer experience, business value
February 5, 2020

 
Increase the chances that your service desk team will meet its most ambitious goals.
Tag(s): supportworld, customer experience, metrics and measurements, support center, service desk, workforce enablement
February 4, 2020

 
IT would benefit from having someone manage all outward communication, drive adoption for internal applications, and evangelize all the great work IT has done.
Tag(s): supportworld, business value, customer experience, workforce enablement, service desk
January 31, 2020

 
Meet the people who are shaping the future of technical support and service management.
Tag(s): supportworld, workforce enablement, technology, support center, service management, metrics and measurements, desktop support, customer experience
January 23, 2020

 
The savings service desks see from preventing tickets go beyond direct support costs.
Tag(s): supportworld, metrics and measurements, costs, business value, service desk
January 22, 2020