In a preview of a Supportworld Live session, HDI Featured Contributor Mike Hanson describes how he and others at PSCU improved their IT service operation.
Tag(s): supportworld, support models, desktop support
March 29, 2023
HDI Featured Contributor Doug Rabold describes a scenario many of us have gone through, and what steps to take afterwards.
Tag(s): supportworld, support models, best practice
March 28, 2023
Here are some simple strategies for coping with the new normal in the IT service and support workplace.
Tag(s): supportworld, best practice, leadership
March 20, 2023
We asked HDI thought leaders and featured contributors what so-called soft skills might be best to develop in this industry.
Tag(s): supportworld, best practice, communications skills
March 10, 2023
Here are suggestions for how you can execute a sustainable and valuable employee recognition program for your IT team.
Tag(s): supportworld, support models, best practice
March 8, 2023
See which IT service and support professionals made the cut to gain the chance to take home an award at Supportworld Live this spring.
Tag(s): supportworld, support models, best practice
March 1, 2023
These teams and organizations reflect some of the best ideas in IT service and support.
Tag(s): supportworld, support models, best practice
March 1, 2023
Too often, IT departments attempt to simply keep the lights on when the business climate sours. Here is an argument for why that would be a mistake.
Tag(s): supportworld, business continuity planning, best practice
February 13, 2023
We look back at last year’s conference to look forward to this year’s, being held April 30 - May 5th at the MGM Grand in Las Vegas.
Tag(s): supportworld, community, best practice
January 26, 2023
Sometimes, your end user can provide you with the next steps needed to improve UX and not even know it. You just have to listen carefully.
Tag(s): supportworld, best practice, customer experience
January 18, 2023