If your Change and Release Management processes look like a checklist, they are already working against you. Here's how to create Change worth making.
Date Published October 20, 2025 - Last Updated October 24, 2025
Discover how to move from surviving to thriving in times of change. Learn practical lessons in courage and leadership from real-world experiences.
Date Published August 27, 2025 - Last Updated August 27, 2025
Too often, Change Management is treated as a standalone process, disconnected from the work of the service desk. This article explores how integrating Incident and Change Management can improve communication, reduce silos, and support more effective, customer-centered change.
Date Published April 30, 2025 - Last Updated April 30, 2025
Learn how to design a Change Enablement process that people actually want to use. Boost adoption, reduce friction, and support success instead of just compliance.
Date Published April 28, 2025 - Last Updated April 28, 2025
Discover Michelle Major-Goldsmith’s insights on service management, mentorship, and the future of SIAM. Learn how resilience, leadership, and evolving trends are shaping ITSM.
Date Published March 28, 2025 - Last Updated March 28, 2025
Learn how to effectively navigate digital transformation with your employees by addressing emotional and logical needs. Discover strategies to motivate teams and build a positive change culture.
Date Published March 17, 2025 - Last Updated March 17, 2025
Networking, knowledge sharing, and career advancement: Explore the power of HDI Local Chapters. Four members reveal how this community has helped them grow professionally and personally. Find your chapter!
Date Published February 13, 2025 - Last Updated February 13, 2025
From upgrading your self-service portal to investing in technology onboarding and peer collaboration, discover actionable goals to enhance your support infrastructure and meet evolving customer needs.
Date Published January 21, 2025 - Last Updated January 22, 2025
Discover HDI's top 5 articles of 2024, featuring actionable insights on IT support trends, hybrid work, shift-left strategies, and more. Catch up now
Date Published December 20, 2024 - Last Updated January 7, 2025
Discover how Data Cloud technology is revolutionizing customer support operations. Learn how real-time intelligence and unified data management can address critical challenges, improve customer satisfaction, and drive business growth.
Date Published November 26, 2024 - Last Updated January 7, 2025