Your Blueprint for Change Management

Too often, Change Management is treated as a standalone process, disconnected from the work of the service desk. This article explores how integrating Incident and Change Management can improve communication, reduce silos, and support more effective, customer-centered change.
Date Published April 30, 2025 - Last Updated April 30, 2025

Change Enablement: Designing a Process so Good People Want to Use it

Learn how to design a Change Enablement process that people actually want to use. Boost adoption, reduce friction, and support success instead of just compliance.
Date Published April 28, 2025 - Last Updated April 28, 2025

HDI Top 25 Thought Leader Spotlight: Michelle Major-Goldsmith

Discover Michelle Major-Goldsmith’s insights on service management, mentorship, and the future of SIAM. Learn how resilience, leadership, and evolving trends are shaping ITSM.
Date Published March 28, 2025 - Last Updated March 28, 2025

How to navigate the impact of digital transformation with your employees

Learn how to effectively navigate digital transformation with your employees by addressing emotional and logical needs. Discover strategies to motivate teams and build a positive change culture.
Date Published March 17, 2025 - Last Updated March 17, 2025

4 Members Share Why HDI Local Chapters Are Career-Changing

Networking, knowledge sharing, and career advancement: Explore the power of HDI Local Chapters. Four members reveal how this community has helped them grow professionally and personally. Find your chapter!
Date Published February 13, 2025 - Last Updated February 13, 2025

3 Top Goals for Support Success in 2025

From upgrading your self-service portal to investing in technology onboarding and peer collaboration, discover actionable goals to enhance your support infrastructure and meet evolving customer needs.
Date Published January 21, 2025 - Last Updated January 22, 2025

Discover HDI's top 5 articles of 2024, featuring actionable insights on IT support trends, hybrid work, shift-left strategies, and more. Catch up now
Date Published December 20, 2024 - Last Updated January 7, 2025

Real-Time Intelligence: How Data Cloud Transforms Support Operations

Discover how Data Cloud technology is revolutionizing customer support operations. Learn how real-time intelligence and unified data management can address critical challenges, improve customer satisfaction, and drive business growth.
Date Published November 26, 2024 - Last Updated January 7, 2025

3 Ways to Enhance Change Management for Beginners

Struggling with Change Management? Discover 3 actionable tips to streamline your process, reduce risks, and improve IT service delivery. Learn how to simplify change types, establish a basic CAB, and track key metrics to drive success.
Date Published November 4, 2024 - Last Updated January 7, 2025

Nominations Now Open: HDI's 2025 Top Thought Leaders

Nominations are open for HDI's 2025 Top Thought Leaders program, offering recognition, networking, and professional development for IT service management leaders.
Date Published October 30, 2024 - Last Updated January 7, 2025