A cautionary tale of what happens when leadership forgets to plan for how new technology might fit into an operational plan.
Tag(s): supportworld, performance management, technical support as a business
June 21, 2022

 
IT service providers must use templates to keep up with communication, but that doesn’t mean the interaction has to sound wooden. Here’s how to breathe life in these interactions.
Tag(s): supportworld, best practice, customer experience
June 20, 2022

 
Federal officials are attempting different methods to incentivize companies and organizations to disclose cyber-intrusions.
Tag(s): supportworld, best practice, reporting
June 14, 2022

 
A strong IoT management strategy includes having the right skills and training in-house to leverage existing capabilities and services with the technology required for managing those assets.
Tag(s): supportworld, best practice, reporting
June 13, 2022

 
Remote work can be lonely. Here are some practical steps to take to ensure that everyone feels connected on your team.
Tag(s): supportworld, process, remote support tools
June 7, 2022

 
Too often, organizations are hiring with pre-pandemic processes. It’s time to examine whether you are hiring applicants or candidates.
Tag(s): supportworld, community, best practice
June 7, 2022

 
At the MGM Grand in Las Vegas, we handed out 10 awards to those who demonstrated excellence in the IT service and support industry.
Tag(s): supportworld, best practice, hdi conference
May 18, 2022

 
For one man, finding the HDI community at the beginning of a transition to the IT service and support made all the difference.
Tag(s): supportworld, community, best practice
May 18, 2022

 
Toxic behavior, no matter how small, can escalate and create a poor work culture. Here is how to nip smaller issues before they become big ones.
Tag(s): supportworld, best practice, employee engagement
April 26, 2022

 
Everyone hates to wait for help, but there are a few simple steps IT service and support teams can do to make the end user feel better about the wait.
Tag(s): supportworld, best practice, employee engagement
April 25, 2022