A new study examines the factors that help women succeed in the IT workplace, and the barriers that remain to achieve gender equity in the field of computer science.
Tag(s): supportworld, best practice, ethics
November 17, 2022

 
Conflict is often unavoidable, but how we manage the conflict when it arises is what’s important. Here are some tips to help.
Tag(s): supportworld, best practice, customer satisfaction
November 17, 2022

 
Automation can be a game-changer for service management, but only if it is set up with the right information and can react effectively to a dynamic environment.
Tag(s): supportworld, best practice, IT service management
November 7, 2022

 
Backlogs are the result of operational shortcomings which represent gaps in standard practice, including particularly weak prioritization and teamwork.
Tag(s): supportworld, best practice, IT service management
November 3, 2022

 
Quality Mindfulness is an approach practiced that delivers a consistent and exceptional customer experience. Here is how to dedicate yourself to this mission.
Tag(s): supportworld, best practice, business of support
November 2, 2022

 
Here’s why configuration management is critical in a digital world, with an introduction to the ITIL practice of Service Asset and Configuration Management (SACM).
Tag(s): supportworld, best practice, IT service management
October 23, 2022

 
Recognizing and removing technical barriers in the workplace is critical to workplace inclusivity.
Tag(s): supportworld, best practice, employee satisfaction
October 20, 2022

 
Old management strategies aren’t enough in this era of mass resignations and increased competition for employees. Here are three cutting-edge strategies to retain your workforce.
Tag(s): supportworld, best practice, people
October 20, 2022

 
It is not always a good thing for IT to be the sole decision maker. There needs to be more input from the end user for IT solutions to be effective.
Tag(s): supportworld, best practice, IT service management
October 18, 2022

 
Customers want to know how long the line is ahead of them. That way, they can make informed choices about whether to continue to stay on the phone.
Tag(s): supportworld, best practice, IT service management
October 18, 2022