HDI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Stay Onsite & Save

Join us this year in Orlando, for what's sure to be an unforgettable event!

Register Now. Special hotel rates expire October 25.
Learn More

Don't Be The Bait: Securing Remote Access in the Golden Age of Cybercrime

Join HDI and GoTo Technologies for a virtual webinar on September 17th at 1 PM to explore advanced threats and strategies for IT support organizations. We’ll cover the training needs of today’s IT technicians, the importance of incident response and risk assessments, mitigation strategies, and the role of cyber insurance. Register Now!
Register Now!

Join the Team at SupportWorld Live 2025!

SupportWorld Live is looking for speakers who are ready to share their expertise and insights with support and service management pros from around the world.

Submit a proposal to speak by October 18!
LEARN MORE

Supporting AI in the Support Center is Not Easy!

Partner with HDI to Ensure Your AI Implementation Goes Smoothly


Learn More About Our:
AI Optimization Assessment
Get Started

Now taking submissions for HDI Awards!

Shine a light on your team's hard work with an HDI Global Service and Support Award! Our submission window is now open, and we're looking for your success stories that deserve recognition.
Apply Now

Expand your Service Management and Technical Support skills . . .

Check out HDI Training Courses

Expand your Service Management skills and knowledge with the tools and credentials needed to excel in your role, drive organizational success, and deliver exceptional service experiences.
Course Information

HDI: Your Most Trusted Partner

Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI.

Events and Training: Why It's Important to Do Both

Support center professionals can stay at the forefront of industry trends and best practices, driving both personal and organizational growth, by combining HDII industry leading events and training. Leverage these unparalleled opportunities to network, engage with industry leaders, and access a rich variety of learning formats. This integrated approach not only enhances the retention and application of knowledge but also fosters a culture of continuous learning and development all year long.

Explore how events and training opportunities will drive both your personal and organizational growth.

DOWNLOAD REPORT

Events and Training

 


HDI Events: The definitive industry gatherings for the technical support and service management community.

HDI events unite thousands of service and support leaders each year for premier education, networking, and collaboration.

They will help you:

  • Expand your network
  • Connect with innovative solution providers
  • Accelerate your career
  • Keep abreast of trends and innovations
  • Be inspired and invigorated

Mark your calendar for our upcoming events which will feature new opportunities for you to invest in your leadership skills and interact with some of your most successful peers.

HDI Events



 

Service Management World

Service Management World
November 17-21, 2024 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy. Learn More »

SupportWorld Live Event logo

SupportWorld Live
May 18-23, 2025 | Las Vegas, NV

SupportWorld Live brings together the thought leaders, innovators, practitioners, and solution providers that drive technical support and service management forward. We all have a community. This one is yours and it’s waiting for you to dive in. Learn More »

Subscribe to the Newsletter Service and Support Pros Trust

Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

Latest Content

Leading the technical support field with tips and insights from experts around the globe.

View All Latest

Crossed Arms Syndrome What Does Your Body Language Telling Your Customers?

October 10, 2024

Do you have Crossed Arms Syndrome? Learn how your body language hinders communication...

What Happens When AI Meets ITIL?

October 8, 2024

Are you ready to witness the future of IT service management? If so, you don’t want to...

Enterprise Service Management: How to Master Cross-Departmental Collaboration

October 7, 2024

Master cross-departmental collaboration with Enterprise Service Management (ESM)....

Service Desk Overhaul: How to Find & Fix the Roadblocks

October 3, 2024

Discover how a service desk overhaul can identify inefficiencies and drive...

VIP Issues vs. VIP People: Responding to Incidents and Requests

September 25, 2024

Don't confuse VIP people with VIP issues. Prioritize service requests based on...