Agentic AI Meets Knowledge-Centered Service: Now What?
July 8, 2025


Discover how agentic AI and the Knowledge-Centered Service (KCS) framework can...

Help Us Recognize Emerging IT Talent: Introducing HDI’s Rising Stars Program
July 7, 2025

Discover HDI’s Rising Stars program, celebrating early-career professionals shaping...

5 Insights from HDI’s “State of Tech Support in 2025”
July 2, 2025

Discover five key insights from HDI's "State of Tech Support in 2025" report. From AI...

MythBusters: We Created Shadow IT. Now Let Us Fix the Dark Threat.
July 1, 2025

MythBusters: We Created Shadow IT. Not out of malice—but out of inflexibility. By...

6 techniques to get to the root cause of an IT outage
June 25, 2025

Recurring IT issues? These six root cause analysis techniques can help your Service...