To create the IT team you need, you must align your vision with your business’ values and think strategically in your hiring practices.
Tag(s): supportworld, culture, employee engagement
August 15, 2022

Old management strategies aren’t enough in this era of mass resignations and increased competition for employees. Here are three cutting-edge strategies to retain your workforce.
Tag(s): supportworld, best practice, people
August 10, 2022

We’ve asked thought leaders in the IT service and support industry to share their tips on what has worked for them in this new, dispersed work environment.
Tag(s): supportworld, employee engagement, remote support tools
August 8, 2022

A customer-centric organization helps customers find the right solutions for their needs. This kind of organization requires a dedicated type of leader.
Tag(s): supportworld, best practice, employee satisfaction
August 2, 2022

In this IndustryVoices article, an argument is made that we should provide the same level of service on IT matters to employees as we do customers.
Tag(s): supportworld, best practice, employee satisfaction
August 2, 2022

The war in Ukraine shows that we must remember the social contract between employers and employees. We must be there for our international team members.
Tag(s): supportworld, best practice, employee engagement
July 19, 2022

A cautionary tale of what happens when leadership forgets to plan for how new technology might fit into an operational plan.
Tag(s): supportworld, performance management, technical support as a business
June 21, 2022

How to Manage Your Team’s Performance in a Hybrid Workplace
Tag(s): supportworld, employee engagement, people
June 21, 2022

It’s a job-seeker’s market right now, and that means that organizations have to be intentional in how they create an engaging work environment and how they seek out the best candidates.
Tag(s): supportworld, culture, employee engagement
June 15, 2022

It’s bad when an employee falls for a phishing email; it’s worse if they hide it. Here’s how to help your organization's employees feel like partners in cybersecurity.
Tag(s): supportworld, communications skills, customer service
June 6, 2022