Should the best support agents be arrogant?
July 15, 2025

Confidence, not arrogance, defines the best support agents. Discover how self-assured...

Selfless and empty: 2 ways technology workers can refill their cup
July 14, 2025

Discover two powerful ways technology professionals can combat burnout and refill...

Agentic AI Meets Knowledge-Centered Service: Now What?
July 8, 2025


Discover how agentic AI and the Knowledge-Centered Service (KCS) framework can...

Help Us Recognize Emerging IT Talent: Introducing HDI’s Rising Stars Program
July 7, 2025

Discover HDI’s Rising Stars program, celebrating early-career professionals shaping...

5 Insights from HDI’s “State of Tech Support in 2025”
July 2, 2025

Discover five key insights from HDI's "State of Tech Support in 2025" report. From AI...