Business units are hiring more technology workers than IT departments are hiring. How will this impact IT budgets, CIO influence, and the future of the IT department?
Tag(s): supportworld, best practice, business intelligence
April 14, 2022
Performance is important, but it’s not enough. Here, an IT service veteran discusses the possibly missing ingredients for advancement.
Tag(s): best practice, business intelligence, supportworld
April 12, 2022
In this second part of a two-part series, an IT service and support thought leader talks about his life with autism.
Tag(s): best practice, business intelligence, supportworld
April 6, 2022
A leader in the IT service and support industry reveals that he identifies as autistic, and shares insights about what that means.
Tag(s): best practice, business intelligence, supportworld
April 5, 2022
Spend time with your meeting app and hardware vendors to understand how they’re addressing meeting equity now and in the future.
Tag(s): best practice, business intelligence, supportworld
April 5, 2022
Now that customer experience is the differentiator in the IT service business landscape, it’s time to make sure we are paying attention to the micro-moments of the customer journey.
Tag(s): best practice, business intelligence, supportworld
April 4, 2022
A look at how the Service Level Agreement alone falls short, and how a dynamic agreement that focuses on experience can augment your relationship with your client.
Tag(s): best practice, supportworld, service level agreement
March 16, 2022
A former magician takes you behind the curtain of the simple steps to help your IT service and support organization get better.
Tag(s): best practice, supportworld, business intelligence
March 10, 2022
Manual tools to track service requests may seem like an affordable option for your service desk, but it’s good to look at all the organizational costs.
Tag(s): best practice, supportworld, business intelligence
March 10, 2022
This simple approach challenges us to listen and observe closely to get to the root cause of why things go wrong in IT.
Tag(s): best practice, business intelligence, supportworld
February 15, 2022