HDI thought leaders weigh in on whether to focus on one metric or a composite of several. Here are their arguments.
Tag(s): supportworld, methodology, metrics and measurements
Date Published July 7, 2022 - Last Updated 317 Days, 1 Hour, 28 Minutes ago
Federal officials are attempting different methods to incentivize companies and organizations to disclose cyber-intrusions.
Tag(s): supportworld, best practice, reporting
Date Published June 14, 2022 - Last Updated 317 Days, 1 Hour, 28 Minutes ago
A strong IoT management strategy includes having the right skills and training in-house to leverage existing capabilities and services with the technology required for managing those assets.
Tag(s): supportworld, best practice, reporting
Date Published June 13, 2022 - Last Updated 317 Days, 1 Hour, 28 Minutes ago
Business units are hiring more technology workers than IT departments are hiring. How will this impact IT budgets, CIO influence, and the future of the IT department?
Tag(s): supportworld, best practice, business intelligence
Date Published April 14, 2022 - Last Updated 317 Days, 1 Hour, 28 Minutes ago
Performance is important, but it’s not enough. Here, an IT service veteran discusses the possibly missing ingredients for advancement.
Tag(s): best practice, business intelligence, supportworld
Date Published April 12, 2022 - Last Updated 317 Days, 1 Hour, 28 Minutes ago
In this second part of a two-part series, an IT service and support thought leader talks about his life with autism.
Tag(s): best practice, business intelligence, supportworld
Date Published April 6, 2022 - Last Updated 317 Days, 1 Hour, 28 Minutes ago
Best of HDI in 2022 - #10: A leader in the IT service and support industry reveals that he identifies as autistic, and shares insights about what that means.
Tag(s): best practice, business intelligence, supportworld
Date Published April 5, 2022 - Last Updated 317 Days, 1 Hour, 28 Minutes ago
Spend time with your meeting app and hardware vendors to understand how they’re addressing meeting equity now and in the future.
Tag(s): best practice, business intelligence, supportworld
Date Published April 5, 2022 - Last Updated 317 Days, 1 Hour, 28 Minutes ago
Best of HDI in 2022 - #7: HDI Thought Leader and Featured Contributor Doug Rabold discusses how the Service Level Agreement alone falls short, and how a dynamic agreement that focuses on experience can augment your relationship with your client.
Tag(s): best practice, supportworld, service level agreement
Date Published March 16, 2022 - Last Updated 317 Days, 1 Hour, 28 Minutes ago
A former magician takes you behind the curtain of the simple steps to help your IT service and support organization get better.
Tag(s): best practice, supportworld, business intelligence
Date Published March 10, 2022 - Last Updated 317 Days, 1 Hour, 28 Minutes ago