HDI thought leaders weigh in on whether to focus on one metric or a composite of several. Here are their arguments.
Tag(s): supportworld, methodology, metrics and measurements
Date Published July 7, 2022 - Last Updated 244 Days, 20 Hours, 49 Minutes ago
Federal officials are attempting different methods to incentivize companies and organizations to disclose cyber-intrusions.
Tag(s): supportworld, best practice, reporting
Date Published June 14, 2022 - Last Updated 244 Days, 20 Hours, 49 Minutes ago
A strong IoT management strategy includes having the right skills and training in-house to leverage existing capabilities and services with the technology required for managing those assets.
Tag(s): supportworld, best practice, reporting
Date Published June 13, 2022 - Last Updated 244 Days, 20 Hours, 49 Minutes ago
Business units are hiring more technology workers than IT departments are hiring. How will this impact IT budgets, CIO influence, and the future of the IT department?
Tag(s): supportworld, best practice, business intelligence
Date Published April 14, 2022 - Last Updated 244 Days, 20 Hours, 49 Minutes ago
Performance is important, but it’s not enough. Here, an IT service veteran discusses the possibly missing ingredients for advancement.
Tag(s): best practice, business intelligence, supportworld
Date Published April 12, 2022 - Last Updated 244 Days, 20 Hours, 49 Minutes ago
In this second part of a two-part series, an IT service and support thought leader talks about his life with autism.
Tag(s): best practice, business intelligence, supportworld
Date Published April 6, 2022 - Last Updated 244 Days, 20 Hours, 49 Minutes ago
Best of HDI in 2022 - #10: A leader in the IT service and support industry reveals that he identifies as autistic, and shares insights about what that means.
Tag(s): best practice, business intelligence, supportworld
Date Published April 5, 2022 - Last Updated 244 Days, 20 Hours, 49 Minutes ago
Spend time with your meeting app and hardware vendors to understand how they’re addressing meeting equity now and in the future.
Tag(s): best practice, business intelligence, supportworld
Date Published April 5, 2022 - Last Updated 244 Days, 20 Hours, 49 Minutes ago
Best of HDI in 2022 - #7: HDI Thought Leader and Featured Contributor Doug Rabold discusses how the Service Level Agreement alone falls short, and how a dynamic agreement that focuses on experience can augment your relationship with your client.
Tag(s): best practice, supportworld, service level agreement
Date Published March 16, 2022 - Last Updated 244 Days, 20 Hours, 49 Minutes ago
A former magician takes you behind the curtain of the simple steps to help your IT service and support organization get better.
Tag(s): best practice, supportworld, business intelligence
Date Published March 10, 2022 - Last Updated 244 Days, 20 Hours, 49 Minutes ago