What is HDI?

HDI is the place where support and service management professionals come to expand their knowledge, advance their careers, and find a community that acts like a family. Joining the community is complimentary to you, but priceless to your career and organization!

“Every time I ask for help, there is such a positive and overwhelming response. So, thanks to HDI for creating this forum and thanks to everyone who responds to all my crazy questions.” - Eddie Vidal

Join Today


HDI is a passionate community united by common objectives and challenges, by a pride in their industry, and a by a drive to be great at what they do.

HDI Connect

Our online community is a welcoming space where you can make connections, establish friendships, and grow your career.


Gain industry knowledge with webinars, trend reports, toolkits, and more based on HDI’s industry-leading research and insights.

Professional Growth

Excel in your career and improve the maturity of your service and support organization with current practices, management strategy, and peer input.