Welcome to the HDI community! This is where support and service management professionals come to expand their knowledge and advance their careers – just by joining the community! Becoming a community member is complimentary to you, but priceless to your career and organization! HDI community members are given the opportunity to make connections, learn best practices, establish friendships, and grow. Join today so you can:

  • Gain industry knowledge
  • Learn from peers
  • Excel in your career
  • Improve the maturity of your service and support organizations
  • Acknowledge and celebrate professional achievement
HDI community members are passionate. They’re united by common objectives and challenges, by a pride in their industry, and by a drive to be great at what they do. Join thousands of your friends on a journey that will both advance your career and improve your support center and service management strategy.

What's included when you join the community?

By becoming a community member, you will gain access to valuable research and opportunities to help you connect, learn, and succeed:


New to HDI? Join the Community!

Already an HDI Account Holder? Join the Community Today!


Are you already a paid HDI member? Have you already created an HDI account? You will not automatically be registered for a community membership if you have a current paid membership or if you already have an HDI account, so please register for a community membership (make sure you're logged in) to continue to receive benefits after your expiration date. If you're currently a paid member and would like to receive access to the Support Center Standards, please email [email protected] for your copy.


* HDI will offer occasional special offers and limited-time promotional discounts to community members.