HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.

Creating Value in Highly Complex Environments: Critical Lessons Every IT Pro Needs to Learn from Higher Ed

with Shelton Waggener , Chris Chagnon
Sep 20, 2022 - 1:00 p.m. EST
Register for this webinar on September 20, 2022 at 1 PM ET to learn what higher ed service delivery teams are doing to create a "one-stop shop" for students, faculty, and staff members and streamline campus-wide service management.

Ready for the Hybrid Future? Planning and Preparing to Extend Service Management Beyond IT

with , Phyllis Drucker
Aug 23, 2022 - 1:00 p.m. EST
In this webinar, we will explore why IT is positioned to champion ESM and its benefits, how to understand the benefits of ESM for other departments and more!

Getting IT Right: How Automation Impacts the ITSM Value Chain

with Andrew Graf , Chris Tozzi , Vawns Murphy
Jul 19, 2022 - 1:00 p.m. EST
Join HDI for an hour-long exploration of what you need to consider as you plan, execute, and continually adapt your service management automation strategy.

IT Service Management in 2022: ‘Keeping the ‘Lights On’ vs Delivering Employee Delight

with , , Chris Chagnon
Jun 19, 2022 - 1:00 p.m. EST
Join Chris Chagnon, Vicki Rogers, and Deepthi Nagarajan for an hour-long, in-depth discussion exploring how IT leaders can (and must) make the leap from being reactive “tech managers” to being proactive changemakers who...

Employee Experience Is Everything: Using Real-Time Employee Data to Optimize Agent Experience and Delight Tech Support Customers and End Users

with Charles Araujo , Ian Aitchison , Roy Atkinson
Apr 19, 2022 - 1:00 p.m. EST

In this panel discussion, industry thought leaders will discuss the current state of the tech support employee experience. They’ll explore evolving customer and end user expectations, how and where...