Webinars

HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness.

HDI special online events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. In our virtual, highly interactive webinar environment, you can chat with your fellow attendees, engage in discussions with presenters, download free content, and extend your experience with a range of social networking tools. Participate live on the day of the event and on-demand as your schedule permits.

Click on the button below to view the webinar archives.

Webinar Archives

Upcoming Webinars



3 Ways to Improve Employee Experience by Expanding Service Management

with Matt Stone, Roy Atkinson
Aug 28, 2018 - 1:00 p.m. EDT

In this webinar, Matt Stone, Senior Director, Services and Operations at Samanage and HDI's Senior Writer/Analyst, Roy Atkinson will examine how concentrating on three aspects of employee experience can accelerate business performance.

Learn more

Five Ways to Quickly Boost Staff Engagement

with Roy Atkinson, Jeff Toister
Oct 3, 2018 - 1:00 p.m. EDT

In this interactive webinar, Jeff Toister, President of Toister Performance Solutions, Inc. and HDI's Senior Writer/Analyst, Roy Atkinson will discuss practical ways to engage staff without spending a fortune.

Learn more