Each year, HDI honors the very best of the technical support and service management profession with a variety of industry-renowned awards. These awards recognize the individuals, teams, and organizations that have most enhanced the image of technical support and service management by attaining the highest standards of quality and customer satisfaction.

Congratulations to Our 2019 Award Finalists!

The following individuals are finalists for the categories of Analyst of the Year, Desktop Support Technician of the Year, and Manager of the Year:

  • Veronica Gonzalez, Technical Support Analyst, Ellie Mae
  • Susanna Davtyan, IT Analyst, The Sherwin-Williams Company
  • Allison Sowden, Technical Trainer, CACI
  • Josh Wordlaw, Sr. Desktop Support Analyst, Nelnet, Inc.
  • Nicholas Northcutt, Sr. Information Systems Specialist, Butler University
  • Hanah Ali, Senior GSD Technician, Verizon Media
  • Robert Young, Manager, Information Services, Baylor Scott & White Health
  • Melanie Sprague, Technical Support Manager, Everbridge
  • Darryl Jacoby, Group Supervisor, Help Desk & Desktop Services, Johns Hopkins Applied Physics Laboratory

The following organizations are finalists for the categories of Best Customer Experience, Best Service and Support Culture, Best Use of Technology, and Team Excellence:

  • UDIT Service Center, University of Dayton
  • Everbridge Technical Support Team, Everbridge
  • Northwoods Support Center, Northwoods
  • Campus Support, Infinite Campus
  • Desktop Services, First American
  • Information Technology Services, Worcester Polytechnic Institute
  • Service Corporation International  
  • Cofense Technical Operations Center, Cofense
  • Service Desk, Baylor Scott & White Health


HDI's industry awards are the ideal way to acknowledge and celebrate professional achievement. Our internationally recognized awards provide the industry’s finest with a sense of prominence and accomplishment, while earning them trust and credibility from employers and customers. Learn more about each award by clicking on the links below.

Individual Awards

Analyst of the Year Award Robert Half logo 

Desktop Support Technician of the Year Award Robert Half logo 

Local Chapter Officer of the Year Award 

Manager of the Year Award Robert Half logo 

Lifetime Achievement Award

Hall of Fame 

Team Awards

Best Service Improvement Initiative 

Best Knowledge Management Initiative 

Team Excellence Award 

NEW! Best Customer Experience

NEW! Best Service and Support Culture Robert Half logo

NEW! Best Use of Technology

Certification-Based Awards

Team Certified Award

Support Center Certification


Premier Award Sponsor: Robert Half Technology

HDI proudly acknowledges Robert Half Technology as the premier sponsor of the HDI Awards program. Since 2004, Robert Half Technology has given award finalists the opportunity to be honored as leaders within the technical support industry, attend the industry's leading conference, learn and grow in their professions, and network with peers from around the globe.

With over 120 locations worldwide, Robert Half Technology provides on-demand technical expertise through a full spectrum of IT staffing services – from project, contract-to-hire and full-time staffing, to managed IT services and IT solution consulting. To learn more about Robert Half Technology’s staffing solutions or start your job search, visit roberthalf.com/technology.

Robert Half logo Indicates an award that is sponsored by Robert Half Technology.