Each year, HDI honors the very best of the technical support and service management profession with a variety of industry-renowned awards. These awards recognize the individuals, teams, and organizations that have most enhanced the image of technical support and service management by attaining the highest standards of quality and customer satisfaction.
Congratulations to Our 2019 Industry Award Winners!
Analyst of the Year* Allison SowdenCACI, Capital Area Local Chapter
Desktop Support Technician of the Year*Hanah AliVerizon Media, Western and Central New York Local Chapter
*Award sponsored by Robert Half Technology
HDI's industry awards are the ideal way to acknowledge and celebrate professional achievement. Our internationally recognized awards provide the industry’s finest with a sense of prominence and accomplishment, while earning them trust and credibility from employers and customers. Learn more about each award by clicking on the links below.
Analyst of the Year Award
Desktop Support Technician of the Year Award
Local Chapter Officer of the Year Award
Manager of the Year Award
Lifetime Achievement Award
Hall of Fame
Best Service Improvement Initiative
Best Knowledge Management Initiative
Team Excellence Award
NEW! Best Customer Experience
NEW! Best Service and Support Culture
NEW! Best Use of Technology
NEW! Best Change Management Initiative
NEW! Best Problem Management Initiative
Team Certified Award
Support Center Certification
Premier Award Sponsor: Robert Half Technology
HDI proudly acknowledges Robert Half Technology as the premier sponsor of the HDI Awards program. Since 2004, Robert Half Technology has given award finalists the opportunity to be honored as leaders within the technical support industry, attend the industry's leading conference, learn and grow in their professions, and network with peers from around the globe.
With over 120 locations worldwide, Robert Half Technology provides on-demand technical expertise through a full spectrum of IT staffing services – from project, contract-to-hire and full-time staffing, to managed IT services and IT solution consulting. To learn more about Robert Half Technology’s staffing solutions or start your job search, visit roberthalf.com/technology.
Indicates an award that is sponsored by Robert Half Technology.