Each year, HDI honors the very best of the technical support and service management profession with a variety of industry-renowned awards. These awards recognize the individuals, teams, and organizations that have most enhanced the image of technical support and service management by attaining the highest standards of quality and customer satisfaction.
Congratulations to Our 2019 Award Finalists!
The following individuals are finalists for the categories of Analyst of the Year, Desktop Support Technician of the Year, and Manager of the Year:
- Veronica Gonzalez, Technical Support Analyst, Ellie Mae
- Susanna Davtyan, IT Analyst, The Sherwin-Williams Company
- Allison Sowden, Technical Trainer, CACI
- Josh Wordlaw, Sr. Desktop Support Analyst, Nelnet, Inc.
- Nicholas Northcutt, Sr. Information Systems Specialist, Butler University
- Hanah Ali, Senior GSD Technician, Verizon Media
- Robert Young, Manager, Information Services, Baylor Scott & White Health
- Melanie Sprague, Technical Support Manager, Everbridge
- Darryl Jacoby, Group Supervisor, Help Desk & Desktop Services, Johns Hopkins Applied Physics Laboratory
The following organizations are finalists for the categories of Best Customer Experience, Best Service and Support Culture, Best Use of Technology, and Team Excellence:
- UDIT Service Center, University of Dayton
- Everbridge Technical Support Team, Everbridge
- Northwoods Support Center, Northwoods
- Campus Support, Infinite Campus
- Desktop Services, First American
- Information Technology Services, Worcester Polytechnic Institute
- Service Corporation International
- Cofense Technical Operations Center, Cofense
- Service Desk, Baylor Scott & White Health
HDI's industry awards are the ideal way to acknowledge and celebrate professional achievement. Our internationally recognized awards provide the industry’s finest with a sense of prominence and accomplishment, while earning them trust and credibility from employers and customers. Learn more about each award by clicking on the links below.
Analyst of the Year Award
Desktop Support Technician of the Year Award
Local Chapter Officer of the Year Award
Manager of the Year Award
Lifetime Achievement Award
Hall of Fame
Best Service Improvement Initiative
Best Knowledge Management Initiative
Team Excellence Award
NEW! Best Customer Experience
NEW! Best Service and Support Culture
NEW! Best Use of Technology
Team Certified Award
Support Center Certification
Premier Award Sponsor: Robert Half Technology
HDI proudly acknowledges Robert Half Technology as the premier sponsor of the HDI Awards program. Since 2004, Robert Half Technology has given award finalists the opportunity to be honored as leaders within the technical support industry, attend the industry's leading conference, learn and grow in their professions, and network with peers from around the globe.
With over 120 locations worldwide, Robert Half Technology provides on-demand technical expertise through a full spectrum of IT staffing services – from project, contract-to-hire and full-time staffing, to managed IT services and IT solution consulting. To learn more about Robert Half Technology’s staffing solutions or start your job search, visit roberthalf.com/technology.
Indicates an award that is sponsored by Robert Half Technology.