HDI Awards

Each year, HDI honors the very best of the technical support profession with a variety of industry-renowned awards. These awards recognize the individuals, teams, and organizations that have most enhanced the image of the support industry by attaining the highest standards of quality and customer satisfaction.

HDI's industry awards are the ideal way to acknowledge and celebrate professional achievement. Our internationally recognized awards provide the industry’s finest with a sense of prominence and accomplishment, while earning them trust and credibility from employers and customers. Submit your nomination today!


Individual Awards


Analyst of the Year Award Robert Half logo **


Desktop Support Technician of the Year Award Robert Half logo **


Local Chapter Officer of the Year Award *


Manager of the Year Award Robert Half logo *


Ron Muns Lifetime Achievement Award


HDI Hall of Fame *


Robert Half logo Indicates an award that is sponsored by Robert Half Technology.

Want to learn more about HDI's industry awards? Attend The Pursuit of Service and Support Excellence: A Rountable with 2018 Honorees. In this webinar, you will hear the 2018 Analyst of the Year, Desktop Support Technician of the Year, Manager of the Year, and Local Chapter Officer of the Year winners discuss their achievements and learn more about HDI's industry award program.


Attend the webinar June 6, 2018 at 2 PM ET


Team Awards

Service Improvement Award


Knowledge-Centered Service Award


Team Excellence Award Robert Half logo *


CSAT Elite 50 *


Robert Half logo Indicates an award that is sponsored by Robert Half Technology.

* Nomination deadline for this award is November 17.

** Please contact your local chapter for nomination deadline in the past. *

Want to learn more about HDI's industry awards? Attend The Pursuit of Service and Support Excellence: A Case Study from Optum, Inc. In this webinar, you will hear the 2018 Team Excellence winner discuss their achievements and learn more about HDI's industry award program.


Attend the webinar June 7, 2018 at 2 PM ET



Certification Based Awards



Team Certified Award


HDI Support Center Certification


HDI Premier Awards Sponsor: Robert Half Technology

HDI proudly acknowledges Robert Half Technology as the premier sponsor of the HDI Awards program. Since 2004, Robert Half Technology has given award finalists the opportunity to be honored as leaders within the technical support industry, attend the industry's leading conference, learn and grow in their professions, and network with peers from around the globe.

With over 120 locations worldwide, Robert Half Technology provides on-demand technical expertise through a full spectrum of IT staffing services – from project, contract-to-hire and full-time staffing, to managed IT services and IT solution consulting. To learn more about Robert Half Technology’s staffing solutions or start your job search, visit roberthalf.com/technology.