HDI Support Center Certification is the ultimate recognition for your support center's commitment to excellence, efficiency, and service quality. The process is simple: We do an on-site audit of your support center and if you meet the requirements, the certification is yours. If not, we’ll identify potential weak spots and help you get better.
Meet the Support Center Certification Award Recipients!
Watch how Canon Solutions America earned the HDI Support Center Certification!
To become an HDI Certified Support Center, your support center must achieve a minimum score in each of eight categories, as well as a minimum overall score. An on-site audit of your support center will be conducted by an HDI Certified Auditor.
The certification is valid for two years. To maintain the certification, your support center must demonstrate a continued commitment to the HDI Support Standard by passing a renewal audit every two years following the initial certification.
Pricing is for a single support center at a single location supporting a single customer base. Custom pricing may be required when the support center is located at multiple sites or services multiple customers. Auditor travel expenses are billed separately.
Is your support center ready for the HDI Support Center Certification process? Take the HDI Support Center Self-Assessment to understand your current state!