HDI-Certified Support Centers

Our company’s aim is to “deliver high-quality products and services to all customers and create an evolving company based on the trust of each and every customer”. Our Customer Center, which receives inquiries from customers, does our very best to provide a sense of security and satisfaction to our customers.

Algar Tech is a company specializing in business processes for managing customer relationships and technology environments.

"1 - Grow in the relationship chain between people and organizations 2 - Have a cohesive and synergistic portfolio 3 - Ensure excellence in execution"

Providing training and information to members as soon as they are assigned to work in the Support Center. Communication plan, processes, procedures, documents, meeting plans, specific orientation actions, etc.

Performance in the Information Technology segment, its activities range from data management, ICT infrastructure management and customer relations supporting its business processes.

As it is the provision of outsourced service to the Eletronorte (Government) client through a contract, the impact generated on the organization due to failures in the services provided is mostly financial and also with the possibility of preventing participation in new tenders.

Since 2014, BS4IT's mission is to support companies through its IT expertise by performing consistent work in the areas of Data Center, Data Protection, Information Security and Cloud. Our focus is to act in a consultative manner, executing projects, monitoring and sustaining IT environments.

With more than 12 years in the market, AZCorp is a company focused on data consulting and analytics. We support customers with tailor-made solutions so they can make better use of their computing and technological resources.

CADMUS has over 25 years of IT services experience. We support companies with agile and digital culture, innovation and automation, talent experience, software delivery and ITO Agile 5.0.

We have more than 150 customers, 1000 employees and a strong presence in sectors such as financial services, transport and logistics, retail, industry and technology.

The Service Desk Agile 5.0 and Field Services Agile 5.0 of the CAMDUS, work so that our customers have the best experience in their services attendance, whether IT or business, whether in person or remote. With the use of society 5.0 concepts where the focus is to meet the real needs of human beings and the use of agile methodologies, we are able to provide a customized and flexible service, which brings a high level of satisfaction and an awesome experience throughout your journey to our customers.

With solid experience in the technology market, CADMUS is a company specialized in IT solutions, offering strategic consulting and customized services for large organizations.

Our support and IT operations business unit is committed to helping companies achieve operational and technological excellence through innovative solutions and a support model that prioritizes quick issue resolution, continuous process improvement, and excellence in customer experience.

The result is a more robust support environment, equipped to handle increasing demands, providing our clients with world-class support services.

The Canada Revenue Agency (CRA) administers tax and benefits programs on behalf of the federal and provincial governments of Canada, ensuring compliance with tax legislation and contributing to the economic and social well-being of Canadians. The National IT Service Desk (NITSD), as part of the CRA, provides first point-of-contact services (FPOC) to 50,000+ internal CRA and Canada Border Services Agency (CBSA) employees, who in turn provide services to the Canadian public. NITSD provides support through telephone and electronic web form 24 hours a day, 7 days a week, 365 days a year; services range from desktop and laptop hardware/software support, to support of mobile and remote solutions. NITSD's mission is to provide a world-class customer experience, which we are constantly looking to improve upon by increasing our service offerings, providing self-service options and offering new methods of contact, such as live chat.

Capgemini is a global leader in consulting, technology services, and digital transformation, helping organizations accelerate innovation and create sustainable business value. Within the Intelligent Customer Operations (ICO) organization and Digital Workplace Services portfolio, Global Support Delivery (GSD) plays a key role in delivering seamless employee support worldwide.

Through a multilingual, omnichannel model that includes voice, chat, email, self-service, and virtual assistance, GSD ensures users receive timely and effective support. By leveraging artificial intelligence, automation, analytics, knowledge intelligence, and virtual agents, ICO delivers proactive, personalized, and efficient experiences.

Built on ITIL-aligned practices, strong governance, and a global network of skilled professionals, GSD provides consistent, scalable, and high-quality services. Success is measured through SLAs, XLAs, and the value delivered to employees, customers, and the business. Driven by continuous improvement, GSD advances innovation, knowledge optimization, and automation to create intelligent, human-centered support experiences.

A Deloitte é a organização com o portfólio de serviços profissionais mais diversificado do mercado. Refletimos, no Brasil, esta mesma amplitude, apoiando organizações a transformar seus negócios por meio da integração entre estratégia, tecnologia e inovação. Neste contexto, o suporte de Help Desk da Deloitte Brasil é estruturado como um centro de excelência, alinhado aos objetivos corporativos e orientado à geração de valor para o negócio.

Atuamos com profissionais especializados e preparados para oferecer um atendimento ágil, com diagnóstico preciso e resolução eficiente. A atuação é dedicada à experiência dos usuários, assegurando comunicação clara, consistência nos atendimentos e alto nível de satisfação, com base nas melhores práticas de mercado, como ITIL e HDI.

O compromisso com a excelência e a evolução constante nos posiciona como um componente estratégico na sustentação dos serviços de tecnologia e na experiência dos profissionais atendidos.

Digisystem is a 100% Brazilian company, with 34 years of experience and business units focused on the most advanced technologies, capable of understanding customer needs and proposing end-to-end business solutions from consultancy, planning, processes, implementation and support, to be the best partner on the digital transformation journey.

The company has close and trusting relationships with the main technology providers/manufacturers, with strategic partnerships with IBM, AWS, UiPath, Philips, Microsoft, Oracle, and ServiceNow. Digisystem has more than 2,100 professionals working in São Paulo, Rio de Janeiro, Bahia, Ceará, Maranhão, Amazonas, Piauí, Paraná, Santa Catarina and Rio Grande do Sul. It serves clients in the government, health, finance, utilities and retail.

DISA GSD Enterprise Customer Service Desk is currently viewed as the Tier I and Tier II Support organization for DoDNet/DISANet Desktop Support (NlPR and SIPR). Tier I Support is provided 24x7x365 and is responsible for recording service requests, recording, classifying, and prioritizing incidents and requests, and associated problem management activities. They handle service requests and incidents where they have the authority and knowledge, and provide updates on open tickets to the submit.

GSD Tier Il Desktop/Laptop/Workstation organization has changed from a location based model to a regional model, and is responsible for delivering support during core hours at 25+ locations, VIP support, resolving issues escalated from Tier I, documentation for Tier I (to facilitate more resolutions at Tier 1), working with end users to resolve issues not resolvable at Tier 1, and escalating incident/request tickets to other support missions when they are unable to resolve.

The State of Michigan Department of Technology, Management and Budget (DTMB) supports the business operations of all state agencies through a variety of administrative services. Located within DTMB, the Client Service Center (CSC) is a 24x365 multi-faceted organization that serves as the primary point of support for approximately 50,000 state of Michigan employees when they experience issues with computers and other technology. CSC's mission is to provide excellent customer service and deliver solutions to all users of the state's technology resources when they contact us. Since 2017, the CSC continues to resolve more than 80% of calls internally while scoring above 95% in Customer Satisfaction.

Engeman IT, a member of the Engeman Group, delivers highly integrated and customized information technology solutions. With a strong focus on innovation and excellence, we position ourselves as a strategic partner to our clients, providing services tailored to the culture and unique needs of each business.

Our portfolio is built on four key pillars — Service Desk, Field Services, NOC, and Managed Services — ensuring efficient, reliable, and continuous technical support. With a dynamic and innovation-driven approach, we leverage cutting-edge technologies such as AI, RPA, bots, Augmented Reality, and Analytics to drive transformation.

Backed by the strength of the Engeman Group — with over 35 years of market experience and a broad national and international footprint — Engeman IT is headquartered in São Paulo, operates a Delivery Center in Alphaville, and maintains technical hubs in several major cities, alongside a presence across the Americas, Europe, and Asia.

We combine advanced technology, skilled human resources, and strong core values to accelerate digital transformation and ensure the success of our clients.

The e-staffing support center will continue to be of high quality as a comprehensive support window for more than 19,000 companies and 390,000 users who are using the de facto standard "e-staffing" in the temporary staffing management system industry. While providing support, we will strive to further improve quality and use the service with greater peace of mind.

FUJIFILM Service Creative Corp. provides support for business solutions and services for FUJIFILM Business Innovation Corp., and the Customer Contact Center supports not only requests for maintenance but also inquiries for machine operation, document solutions, and outsourcing services.

GMO Payment Gateway, Inc., is a leading company in the payment industry. We provide comprehensive payment-related services and financial-related services to merchants such as EC operators and public institutions, etc. Customer support goes beyond answering inquiries; in order to be a partner that supports the growth of merchants, we understand the latent needs of them, we strive to provide you with the best operating methods and services.

We are a company with over 15 years of experience in the market, offering technology solutions focused on Cloud Computing, Information Security, Collaboration, Development, Data Analysis, and AI. We hold several international certifications in addition to HDI SCC, including ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO/IEC 20000-1, ISO 37001, GPTW, and ESG. Golden's purpose is to deliver innovative solutions to simplify businesses and is the ideal partner for companies that want to modernize and transform their IT.

Lanlink is a Brazilian company comprised of highly specialized technology professionals, operating nationally since 1988. Throughout our history, we have consolidated a leading position in providing IT support and consulting services.

Our purpose is to ensure that our clients' employees use technology in a simple, effective, and productive way – driving results, reducing rework, and increasing operational efficiency.

Properly preparing our teams is an essential part of this mission. We act on each new contract as an extension of the client company, closely monitoring the evolution of the quality indicators defined at the beginning of each relationship and promoting continuous improvements throughout the journey.

Our Service Management Center coordinates operations, integrates teams, standardizes processes, strengthens governance, and ensures continuous communication.

HP Inc Peru is a technology company that believes one thoughtful idea has the power to change the world. Its product and service portfolio of personal systems, printers and 3D printing solutions helps bring these ideas to life. With over 80 years of actions that prove its intentions, HP Inc Peru has the confidence to envision a world where innovation drives extraordinary contributions to humanity. Its Help Desk Service offers integrated solutions and the best service experience to customers, reinventing the way of doing things.

Indra is the leading consulting and technology multinational in Spain and Latin America. It offers solutions and technological services for the sectors of Transport and Traffic, Energy and Industry, Public Administration and Health, Financial Services, Security and Defense and Telecom and Media. Indra has always been a business project built with long-term vision and from the conviction that maintaining a company profile focused on innovation with a strong technological base, offering leading solutions to leading customers, allows us to generate higher growth rates and profitability and thus to be capable of creating value in the short, medium and long term.

Lenovo Premier Support Brazil is a dedicated operation offering specialized technical support for customers seeking excellence, agility, and personalization. Our highly qualified team acts as a single point of contact, ensuring quick problem resolution, efficient case management, and proactive follow-up. With optimized processes, advanced tools, and a customer-centric approach, we deliver clear communication and effective solutions. Integrated into Lenovo’s global support network, the operation in Brazil adheres to strict quality standards and industry best practices. Our commitment to continuous improvement and customer satisfaction positions Premier Support as a benchmark in technical service in the market.

Lider BPO, with over 1,000 employees, handles more than 90,000 customer service interactions monthly, consistently exceeding targets with exceptional quality. As a former national leader in Oi Conta Total sales, the company expanded into the BPO market in 2016, achieving great success. Known for its innovation and commitment, Lider BPO is a dynamic, client-focused organization dedicated to excellence and societal impact.

Minsait is a company of the Indra Group, a global leader in consulting and technology. As part of this conglomerate, Minsait is dedicated to driving digital transformation and innovation across a variety of sectors. Through advanced consulting, technology, and engineering solutions, Minsait helps organizations address the complex challenges of the modern world. Its focus ranges from optimizing business processes to creating innovative technological solutions to improve efficiency, productivity, and customer experience. With a customer-centric approach and extensive knowledge of emerging technologies, Minsait seeks to empower companies to thrive in the ever-evolving digital age.

We are delighted to develop our continuous effort to deliver our customers a more secure and more enriched after-retirement life, through our defined contribution pension plan.

We are humbly proud of our three mottos, which are 'easy to be connected', 'securing stress-free surroundings for the customers' as well as 'listening closely to the customer's voice in order to match their fundamental needs'. By emphasizing them, we believe that we are able to meet our customers' expectations with confidence.

The Municipal Property Assessment Corporation (MPAC) is responsible for assessing and classifying all properties in Ontario. We create and maintain a comprehensive database of information for each of the more than five million properties in Ontario. We are responsible for delivering property values, insights and services to taxpayers, municipalities, governments and businesses. MPAC data informs revenue and taxation decisions, equipping local governments to provide necessary services to communities.

MPAC’s IT Support team provides value to employees by providing prompt, helpful service and a better understanding of how to access and use technology. We seek to enhance user productivity and empower employees by making IT resources readily available and accessible.

Our dedicated team supports more than 1,700 employees and over 9,700 assets. We take pride in meeting and exceeding our service level objectives, enhancing support channels, strengthening partnerships, and seeking continuous improvement and innovation.

Persol Business Process Design Co., Ltd., specializes in the construction of an operation organization of helpdesk / callcenter of various industries, and subsequent operation. In addition, we provide various fields of support such as education and consultation services at international level using methods of HDI and ITIL.

With over 35 years in the market, Positivo Tecnologia has established itself as one of the leading hardware technology and IT services companies in Brazil, committed to innovation and a deep understanding of the interests and needs of its customers. With four years of experience in providing IT services, the company reinforces its positioning by offering solutions to Unimed Belo Horizonte, one of the best-known brands in the supplementary healthcare sector in Minas Gerais and Brazil. Since 2024, Positivo Tecnologia has provided Unimed Belo Horizonte with remote and on-site support with flexibility, transparent communication, and operational excellence. Our operation prioritizes a close and collaborative relationship to ensure agile and efficient solutions aligned with the criticality and impact of healthcare services. In this way, we seek mutual development and co-creation of value, with quality and reliability assured for users and customers.

Qintess is inspired by the English word quintessence; the best, refined, excellent. The highest degree of something, which is really essential. A strong statement to project our vision of the future – essential to sustaining the success of the businesses we connect with.

Our Support Center matches good market practices, emphasizing ITIL as a guide for operational and management processes. The procedures are well defined and monitored by the active Quality area, composing a solid Knowledge Base. Results are satisfactory: User returns Satisfaction Survey above 95% for an SLA equal to or greater than 92%. Employees are permanently motivated to carry out their activities and seek improvements. Expressive results, surpassing daily, with excellence, a challenge of 18 aggressive SLA's, some of 100%, responding positively to financial compliance. This makes us a “success case” and a reference for other support centers.

Quality Nextech is one of the most important enterprises of technology in Brasil, located in Rio de Janeiro, specialist in digital solutions. Your services include service desk, field support, customer experience, outsourcing, risks and compliance management, analytics, network operations center 24x7, cloud and RPA. We use de technology as a tool to change and improve the business of our customers. We deliver solutions to a best operational performance.

The National Research and Education Network (RNP) provides global integration and collaboration supported by information and communication technologies for the generation of knowledge and excellence in education and research. Since 2002, it has been a Social Organization (OS) linked to the Ministry of Science, Technology, Innovations and Communications (MCTIC) and maintained by it in conjunction with the Ministries of Education (MEC), Culture (MinC), Health (MS), and Defense (MD), which participate in the RNP Interministerial Program (PI-RNP). A pioneer in 1992 as the national internet access network in Brazil, RNP's main responsibility is to promote technological development and support research in information and communication technologies, creating innovative services and projects and qualifying professionals. To this end, it provides public research and higher and technological education institutions with advanced network infrastructure that enables and facilitates collaborative research in various areas of knowledge. Through applications of this network, it makes it possible to carry out projects and implement public policies in the areas of technology, education, health, culture, and defense.

SBI Insurance, under the corporate philosophy of "New Insurance for a New Era," is dedicated to pursuing an unmatched customer experience. Thorough pursuit of the SBI Group's "Customer-centric Principle," we strive to enhance our contact center to ensure even greater customer satisfaction.

Founded in Brazil in 2010 to compete in the global artificial intelligence and big data market, Semantix combines innovation with experience in managing critical environments. It offers expertise in data and AI with proven operational discipline and serves more than 500 clients in seven countries.

Semantix designs, builds, and operates intelligent solutions that transform complex environments into measurable results, delivering a pioneering value proposition in the market.

SISP is a leading company in the Republic of Cape Verde, whose impact goes beyond the social context, allowing citizens greater comfort and ease in their relationship with banking institutions and beyond, but also for its importance as a source of attraction of foreign currency, and a factor to promote access to banking services and to dematerialize payment transactions, providing the payment system with greater liquidity, speed, security and transparency in payments.

A SISP é uma empresa líder na República de Cabo Verde, cujo impacto vai além do contexto social, permitindo aos cidadãos maior conforto e facilidade em seu relacionamento com instituições bancárias e além, mas também por sua importância como fonte de atração de moeda estrangeira, e um fator para promover o acesso a serviços bancários e para desmaterializar transações de pagamento, proporcionando ao sistema de pagamento maior liquidez, rapidez, segurança e transparência nos pagamentos.

Solutis Tecnologias is a Brazilian IT company with over 15 years of experience, specializing in digital solutions that drive the transformation of large Brazilian companies. Focused on innovation, agility, and people, we deliver tailored technology projects, combining technical expertise with human touch. Our Support Center is a strategic pillar, offering agile, multichannel, and high-performance service. We operate with specialized teams, processes aligned with market best practices, and a complete focus on the user experience. We ensure the continuity of IT services with efficiency, security, and operational excellence.

Sompo Communications Inc. is one of the Sompo Holdings Group companies which is specialized in call-center operations. We aim to provide the highest quality service that contributes to our customers' security, health and wellbeing.

In the customer claims service center, we receive calls from customers who were in accidents 24 hours a day, 365 days a year.

We offer services with highest professional standards as the most reliable being for our customers.

Management systems and certification of compliance with service quality and operating standards are required by the market. A number of sectors are affected, including health and safety, the environment, quality, business continuity, ethical business practices, data protection and information security. By understanding our customers' needs, we contribute the innovation and methods necessary to streamline processes and communications. In order to lead technological transformation, we simplify and streamline processes utilizing sufficient human capital and experience.

SPASSU TECNOLOGIA S.A. acts as an enabler of digital transformation, combining strategic vision and practical execution as digital ambidextrous entities. It supports organizations in identifying opportunities, implementing technological solutions, and generating real impact throughout the entire production chain.

Its Support Center operates in an integrated manner between Service Desk, On-site Support, and Infrastructure Specialists, ensuring efficient service, clear communication, and strict compliance with service levels. Based on Lean, HDI, and ITIL best practices, the Center maintains mature processes, active governance, and a continuous focus on customer experience and service evolution.

SPASSU TECNOLOGIA S.A. acts as an enabler of digital transformation, combining strategic vision and practical execution as digital ambidextrous entities. It supports organizations in identifying opportunities, implementing technological solutions, and generating real impact throughout the entire production chain.

Its Support Center operates in an integrated manner between Service Desk, On-site Support, and Infrastructure Specialists, ensuring efficient service, clear communication, and strict compliance with service levels. Based on Lean, HDI, and ITIL best practices, the Center maintains mature processes, active governance, and a continuous focus on customer experience and service evolution.

Stefanini brings decades of IT outsourcing experience to customers around the world. They support medium and large companies through managed offshore, onshore and nearshore IT services, systems integration, consulting and strategic personnel. With a customer base of more than 500 active customers, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemicals, services, technology, public sector and public services. The global corporate headquarters is located in Sao Paulo, Brazil, with its European headquarters in Brussels and North American headquarters in metropolitan Detroit.

TIVIT, a leader in integrated IT and BPO services in Latin America, in its portfolio organized in three broad areas of business: IT Infrastructure, Application Systems and BPO. Currently, it has 19 units, located in the main regions of Brazil, and an extensive infrastructure that allows scalability, reliability and information security. TIVIT manages strategic and vital operations for its clients' businesses, breaking 300 of the 500 largest Brazilian companies. The company provides services to large banks, insurance companies, credit card companies, manufacturing industries, utilities and retail.

Unisys is built on over 150 years of game-changing innovation. Along the way, we feel we’ve made the world a better place by bringing technological innovation to businesses and governments around the world. Our Mission is to deliver successful outcomes for the most demanding businesses and governments.

We are focused on adding value to our clients in the area of Digital Workplace Solutions (DWS) through design-thinking, differentiated end-user experience and increased productivity.

Our Global Service Desk within DWS plays a critical role in ensuring Unisys and our customers, never stop evolving. With 11 delivery centers across the globe; supporting close to 20 million contacts annually across 19 local languages, we have the right capabilities to match our client needs. We connect with our customers through an omni-channel platform based on their needs, we're committed to getting to the bottom of every problem– our agents are available 24x7x365!

We are pioneers in tax automation. We’ve been connecting great people and partners to deliver trusted tax solutions for decades. We proudly serve our global customers with distinction and provide reliable, comprehensive indirect tax solutions that enable more consistent and accurate tax management.

Wemex Corporation is dedicated to providing healthcare IT products and services that promote the digital transformation of healthcare. Our customer support center strives to exceed customer expectations.

World Services, LLC, delivers leading-edge information technology support services to a wide variety of government and commercial clients as an IT modernization, data management, program management, and software development consulting firm.

The Small Business Administration's (SBA) Network Operations Center (NOC) is a World Services, LLC, information technology contract that services U.S. small businesses and SBA staff. World Services provides 24x7x365 support to SBA Headquarters, SBA Field Offices, Offices of Disaster Assistance (ODA), and executive staff. SBA has substantially impacted businesses by producing more than $1.2 trillion dollars in relief to assist small businesses to reopen, recover, and build resiliency.