HDI Course Catalog


HDI Training Philosophy: Our Support and Service Management education and consulting services are built with the philosophy to provide our customers with a consultative, application-based, interactive learning experience.

Our goal is for our customers to take what they have learned and apply it in their environment immediately. We will provide you with the knowledge, resources, and guidance to improve your service management and support capabilities. From the boardroom to the classroom, from executive level to the in the trenches analyst – we have solutions, training, and knowledge to help our customers succeed personally and professionally.

Our training is guided by Support and Service Management Consultants who lead our customers by providing expert instruction based on years of in the trenches, real-world, been there, seen that, experience.

Browse our Catalog and learn how HDI can help you and your team excel..

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Public Classroom
Virtual Classroom
Online Course
Onsite
Discover how to make every customer interaction exceptional.

Develop the skills to resolve incidents and create exceptional customer experiences.

Master the skills and processes for extraordinary desk-side support.

Advanced technical skills for the level 2 or level 3 support professional.

Hone the essential leadership skills required to enhance team performance.

Tactically leverage people, processes, and technology to meet service demands.

Tactically leverage people, processes, and technology for extraordinary desk-side support.

Strategically lead the service and support organization and increase business value.

The goal of the workshop is to share his knowledge and expertise to help students leverage and optimize KPIs to achieve continuous service improvement in their support organizations.

Learn the language of IT Service Management and the processes that support it.

The ITIL® Practitioner certification provides an opportunity to learn how to apply the concept of “adapt and adopt” utilizing ITIL guidance

The ITIL® Practitioner certification provides an opportunity to learn how to apply the concept of “adapt and adopt” utilizing ITIL guidance

This dynamic, interactive, half-day session introduces ITIL process methodologies and concepts to the executive leadership team within your company.

Establish what should be considered "normal service" within a company as well as determine business impact and prioritize incidents to "minimize disruption to the business".

This workshop will help you successfully implement best-practice Change Management methodologies.

This high-energy workshop is filled with practical guidance, templates, quick wins, and tips for successfully implementing best-practice methodologies for service level management.

If your organization is having difficulty delivering timely releases that meet the business’s expectations, and/or if releases are difficult for operations to support and maintain, this is the workshop for you.

This interactive session will cut through the clutter to discuss the real intent and value of the CMDB.

Refine your problem management skills to handle incidents before they begin.

Save time and money with effective knowledge management.

Gain awareness of knowledge management best practices and concepts of the KCS methodology

Get certified to deliver HDI courses internally to your organization.

Coaching skills to improve quality processes and practices in technical service and support organizations.

Explore and address the major areas that affect one's ability to troubleshoot effectively.

The goal of the workshop is to share his knowledge and expertise to help students leverage and optimize KPIs to achieve continuous service improvement in their support organizations.

Exam Insurance

Extension or Exam Retake Fee


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