This PeopleCert® accredited course outlines the ITIL® best practices framework and prepares the participant for the ITIL® 4 Foundation certification exam, a prerequisite for all other ITIL® certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management.
Maximum class size: 25 students per class
Duration of public, on-site, and virtual course: 3 days
Prerequisites: There are no prerequisites for this course.
Required study material: Student courseware materials are provided with the course.
Required number of study hours: Course Hours: 17 hours + 6 hours of self-study
Exam: Exam included with all public, onsite, and virtual classes.
Whether adopting ITIL or embarking on continuous service improvement, participants will gain a fundamental understanding of how IT service, support, and delivery can be best organized to align IT with business needs, improve service quality, and reduce long-term costs.