HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

On Demand	KCS Principles Price: $999.00 Guaranteed To Run	More Info KCS Principles On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Add to Cart Unlimited Seats
On Demand	HDI Support Center Analyst Price: $849.00 Guaranteed To Run	More Info HDI Support Center Analyst On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Add to Cart Unlimited Seats
On Demand	KCS Foundation Price: $549.00 Guaranteed To Run	More Info KCS Foundation On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Add to Cart Unlimited Seats
On Demand	HDI Desktop Advanced Support Technician Price: $899.00 Guaranteed To Run	More Info HDI Desktop Advanced Support Technician On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Add to Cart Unlimited Seats
On Demand	HDI Customer Service Representative Price: $549.00 Guaranteed To Run	More Info HDI Customer Service Representative On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Add to Cart Unlimited Seats
On Demand	HDI Support Center Team Lead Price: $949.00 Guaranteed To Run	More Info HDI Support Center Team Lead On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Add to Cart Unlimited Seats
Feb 12, 2026 - Feb 13, 2026 HDI, Virtual Classroom	HDI Support Center Team Lead Price: $1,899.00 Guaranteed To Run	More Info HDI Support Center Team Lead Feb 12, 2026 - Feb 13, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list. Sold Out. Join the wait list.
Feb 24, 2026 - Feb 26, 2026 HDI, Virtual Classroom	KCS Principles Price: $1,999.00 Guaranteed To Run	More Info KCS Principles Feb 24, 2026 - Feb 26, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Feb 25, 2026 - Feb 27, 2026 HDI, Virtual Classroom	Experience Management and XLA® Foundation Price: $1,999.00 Guaranteed To Run	More Info Experience Management and XLA® Foundation Feb 25, 2026 - Feb 27, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 8 seats left Add to Cart Only 8 seats left
Mar 04, 2026 - Mar 06, 2026 HDI, Virtual Classroom	HDI Support Center Manager Price: $2,299.00 Guaranteed To Run	More Info HDI Support Center Manager Mar 04, 2026 - Mar 06, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Mar 10, 2026 - Mar 11, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Price: $1,799.00	More Info HDI Desktop Advanced Support Technician Mar 10, 2026 - Mar 11, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Mar 11, 2026 - Mar 13, 2026 HDI, Virtual Classroom	ITIL® 4 Foundation Price: $2,499.00	More Info ITIL® 4 Foundation Mar 11, 2026 - Mar 13, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Mar 12, 2026 - Mar 13, 2026 HDI, Virtual Classroom	HDI Support Center Team Lead Price: $1,899.00	More Info HDI Support Center Team Lead Mar 12, 2026 - Mar 13, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Mar 17, 2026 - Mar 18, 2026 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Price: $1,799.00 Guaranteed To Run	More Info Troubleshooting and Problem-Solving Bootcamp Mar 17, 2026 - Mar 18, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Mar 19, 2026 - Mar 20, 2026 HDI, Virtual Classroom	Problem Management Principles Price: $1,899.00 Guaranteed To Run	More Info Problem Management Principles Mar 19, 2026 - Mar 20, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 8 seats left Add to Cart Only 8 seats left

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description