At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

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On Demand
KCS Foundation Price: $449.00
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Unlimited Seats
On Demand
HDI Support Center Analyst Price: $749.00
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Unlimited Seats
On Demand
HDI Desktop Advanced Support Technician Price: $749.00
Guaranteed To Run
Unlimited Seats
On Demand
HDI Customer Service Representative Price: $399.00
Guaranteed To Run
Unlimited Seats
On Demand
HDI Support Center Team Lead Price: $849.00
Guaranteed To Run
Unlimited Seats
Aug 17, 2020 - Aug 18, 2020
HDI, Virtual Classroom
HDI Support Center Analyst Price: $1,499.00
Guaranteed To Run
Sold Out.
Join the wait list.
Aug 31, 2020 - Aug 31, 2020
HDI, Virtual Classroom
HDI Customer Service Representative Price: $899.00
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Sep 01, 2020 - Sep 02, 2020
HDI, Virtual Classroom
HDI Support Center Team Lead Price: $1,699.00
Guaranteed To Run
Sep 09, 2020 - Sep 11, 2020
HDI, Virtual Classroom
HDI Support Center Director Price: $2,899.00
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Only 8 seats left
Sep 09, 2020 - Sep 11, 2020
HDI, Virtual Classroom
KCS Principles Price: $1,699.00
Guaranteed To Run
Sep 10, 2020 - Sep 11, 2020
HDI, Virtual Classroom
Workforce Management Principles Price: $1,699.00
Guaranteed To Run
Sep 14, 2020 - Sep 15, 2020
HDI, Virtual Classroom
HDI Support Center Analyst Price: $1,499.00
Guaranteed To Run
Only 8 seats left
Sep 15, 2020 - Sep 17, 2020
HDI, Virtual Classroom
HDI Desktop Support Manager Price: $1,999.00
Sep 18, 2020 - Sep 18, 2020
HDI, Virtual Classroom
KCS Foundation Price: $799.00
Guaranteed To Run
Sep 21, 2020 - Sep 22, 2020
HDI, Virtual Classroom
HDI Desktop Advanced Support Technician Price: $1,699.00
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description