At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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Sep 23, 2022 - Sep 23, 2022
HDI, Virtual Classroom
HDI Customer Service Representative Before Jul 29, 2022:
Price: $899.00


On or after Jul 29, 2022:
Price: $999.00
Sep 26, 2022 - Sep 28, 2022
HDI, Virtual Classroom
HDI Support Center Manager Before Aug 01, 2022:
Price: $1,899.00


On or after Aug 01, 2022:
Price: $1,999.00
Sep 29, 2022 - Sep 30, 2022
HDI, Virtual Classroom
Succeeding with Metrics Before Aug 04, 2022:
Price: $1,599.00


On or after Aug 04, 2022:
Price: $1,699.00
Oct 03, 2022 - Oct 04, 2022
HDI, Virtual Classroom
HDI Support Center Analyst Before Jul 11, 2022:
Price: $1,499.00


On or after Jul 11, 2022:
Price: $1,599.00
Oct 05, 2022 - Oct 07, 2022
HDI, Virtual Classroom
KCS Principles Before Aug 10, 2022:
Price: $1,699.00


On or after Aug 10, 2022:
Price: $1,799.00
Oct 06, 2022 - Oct 07, 2022
HDI, Virtual Classroom
HDI Support Center Team Lead Before Aug 11, 2022:
Price: $1,699.00


On or after Aug 11, 2022:
Price: $1,799.00
Oct 07, 2022 - Oct 07, 2022
HDI, Virtual Classroom
Workforce Management Principles Price: $999.00
Oct 12, 2022 - Oct 14, 2022
HDI, Virtual Classroom
ITIL® 4 Foundation Before Aug 17, 2022:
Price: $1,799.00


On or after Aug 17, 2022:
Price: $1,899.00
Oct 13, 2022 - Oct 14, 2022
HDI, Virtual Classroom
HDI Desktop Advanced Support Technician Before Aug 18, 2022:
Price: $1,599.00


On or after Aug 18, 2022:
Price: $1,699.00
Oct 17, 2022 - Oct 19, 2022
HDI, Virtual Classroom
HDI Desktop Support Manager Before Aug 22, 2022:
Price: $1,899.00


On or after Aug 22, 2022:
Price: $1,999.00
Oct 20, 2022 - Oct 21, 2022
HDI, Virtual Classroom
Service Management Optimization Before Aug 25, 2022:
Price: $1,599.00


On or after Aug 25, 2022:
Price: $1,699.00
Oct 21, 2022 - Oct 21, 2022
HDI, Virtual Classroom
HDI Customer Service Representative Before Aug 26, 2022:
Price: $899.00


On or after Aug 26, 2022:
Price: $999.00
Oct 26, 2022 - Oct 28, 2022
HDI, Virtual Classroom
HDI Support Center Manager Before Aug 31, 2022:
Price: $1,899.00


On or after Aug 31, 2022:
Price: $1,999.00
Oct 31, 2022 - Nov 02, 2022
HDI, Virtual Classroom
HDI Support Center Director Before Sep 05, 2022:
Price: $2,799.00


On or after Sep 05, 2022:
Price: $2,899.00
Nov 03, 2022 - Nov 04, 2022
HDI, Virtual Classroom
HDI Desktop Advanced Support Technician Before Sep 08, 2022:
Price: $1,599.00


On or after Sep 08, 2022:
Price: $1,699.00
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description