HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Jul 23, 2025 - Jul 25, 2025 HDI, Virtual Classroom	KCS Principles Before May 28, 2025: Price: $1,899.00 On or after May 28, 2025: Price: $1,999.00	KCS Principles Jul 23, 2025 - Jul 25, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jul 24, 2025 - Jul 25, 2025 HDI, Virtual Classroom	Problem Management Principles Before May 29, 2025: Price: $1,899.00 On or after May 29, 2025: Price: $1,999.00	Problem Management Principles Jul 24, 2025 - Jul 25, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jul 30, 2025 - Aug 01, 2025 HDI, Virtual Classroom	HDI Support Center Director Before Jun 04, 2025: Price: $2,799.00 On or after Jun 04, 2025: Price: $2,899.00	HDI Support Center Director Jul 30, 2025 - Aug 01, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Aug 05, 2025 - Aug 06, 2025 HDI, Virtual Classroom	HDI Support Center Analyst Before Jun 10, 2025: Price: $1,599.00 On or after Jun 10, 2025: Price: $1,699.00	HDI Support Center Analyst Aug 05, 2025 - Aug 06, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Aug 06, 2025 - Aug 08, 2025 HDI, Virtual Classroom	HDI Support Center Manager Before Jun 11, 2025: Price: $2,199.00 On or after Jun 11, 2025: Price: $2,299.00	HDI Support Center Manager Aug 06, 2025 - Aug 08, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Aug 13, 2025 - Aug 15, 2025 HDI, Virtual Classroom	ITIL® 4 Foundation Before Jun 18, 2025: Price: $2,399.00 On or after Jun 18, 2025: Price: $2,499.00	ITIL® 4 Foundation Aug 13, 2025 - Aug 15, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Aug 14, 2025 - Aug 15, 2025 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Jun 19, 2025: Price: $1,699.00 On or after Jun 19, 2025: Price: $1,799.00	HDI Desktop Advanced Support Technician Aug 14, 2025 - Aug 15, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Aug 19, 2025 - Aug 21, 2025 HDI, Virtual Classroom	HDI Desktop Support Manager Before Jun 24, 2025: Price: $2,199.00 On or after Jun 24, 2025: Price: $2,299.00	HDI Desktop Support Manager Aug 19, 2025 - Aug 21, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Aug 19, 2025 - Aug 20, 2025 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before Jun 24, 2025: Price: $1,699.00 On or after Jun 24, 2025: Price: $1,799.00	Troubleshooting and Problem-Solving Bootcamp Aug 19, 2025 - Aug 20, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Aug 20, 2025 - Aug 22, 2025 HDI, Virtual Classroom	KCS Principles Before Jun 25, 2025: Price: $1,899.00 On or after Jun 25, 2025: Price: $1,999.00	KCS Principles Aug 20, 2025 - Aug 22, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Aug 22, 2025 - Aug 22, 2025 HDI, Virtual Classroom	HDI Customer Service Representative Before Jun 27, 2025: Price: $899.00 On or after Jun 27, 2025: Price: $999.00	HDI Customer Service Representative Aug 22, 2025 - Aug 22, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Aug 26, 2025 - Aug 27, 2025 HDI, Virtual Classroom	Service Level Management Principles Before Jul 01, 2025: Price: $1,899.00 On or after Jul 01, 2025: Price: $1,999.00	Service Level Management Principles Aug 26, 2025 - Aug 27, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Aug 27, 2025 - Aug 28, 2025 HDI, Virtual Classroom	Foundations in Service and Support Metrics Before Jul 02, 2025: Price: $1,829.00 On or after Jul 02, 2025: Price: $1,929.00	Foundations in Service and Support Metrics Aug 27, 2025 - Aug 28, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 04, 2025 - Sep 05, 2025 HDI, Virtual Classroom	HDI Support Center Analyst Before Jul 10, 2025: Price: $1,599.00 On or after Jul 10, 2025: Price: $1,699.00	HDI Support Center Analyst Sep 04, 2025 - Sep 05, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 08, 2025 - Sep 10, 2025 HDI, Virtual Classroom	HDI Support Center Manager Before Jul 14, 2025: Price: $2,199.00 On or after Jul 14, 2025: Price: $2,299.00	HDI Support Center Manager Sep 08, 2025 - Sep 10, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description