At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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May 16, 2024 - May 17, 2024
HDI, Virtual Classroom
HDI Support Center Team Lead Before Mar 21, 2024:
Price: $1,799.00
Guaranteed To Run


On or after Mar 21, 2024:
Price: $1,899.00
Guaranteed To Run
Only 8 seats left
May 20, 2024 - May 22, 2024
HDI, Virtual Classroom
KCS Principles Before Mar 25, 2024:
Price: $1,899.00


On or after Mar 25, 2024:
Price: $1,999.00
May 23, 2024 - May 24, 2024
HDI, Virtual Classroom
HDI Desktop Advanced Support Technician Before Mar 28, 2024:
Price: $1,699.00


On or after Mar 28, 2024:
Price: $1,799.00
May 29, 2024 - May 31, 2024
HDI, Virtual Classroom
HDI Support Center Director Before Apr 03, 2024:
Price: $2,799.00


On or after Apr 03, 2024:
Price: $2,899.00
Jun 03, 2024 - Jun 04, 2024
HDI, Virtual Classroom
HDI Support Center Analyst Before Apr 08, 2024:
Price: $1,599.00


On or after Apr 08, 2024:
Price: $1,699.00
Jun 05, 2024 - Jun 07, 2024
HDI, Virtual Classroom
HDI Support Center Manager Before Apr 10, 2024:
Price: $2,199.00


On or after Apr 10, 2024:
Price: $2,299.00
Jun 10, 2024 - Jun 12, 2024
HDI, Virtual Classroom
HDI Desktop Support Manager Before Apr 15, 2024:
Price: $2,199.00


On or after Apr 15, 2024:
Price: $2,299.00
Jun 13, 2024 - Jun 14, 2024
HDI, Virtual Classroom
Change Management Principles Before Apr 18, 2024:
Price: $1,829.00


On or after Apr 18, 2024:
Price: $1,929.00
Jun 14, 2024 - Jun 14, 2024
HDI, Virtual Classroom
HDI Customer Service Representative Before Apr 19, 2024:
Price: $899.00
Guaranteed To Run


On or after Apr 19, 2024:
Price: $999.00
Guaranteed To Run
Jun 17, 2024 - Jun 18, 2024
HDI, Virtual Classroom
HDI Support Center Team Lead Before Dec 31, 2024:
Price: $1,699.00


On or after Dec 31, 2024:
Price: $1,899.00
Jun 19, 2024 - Jun 21, 2024
HDI, Virtual Classroom
KCS Principles Before Apr 24, 2024:
Price: $1,899.00


On or after Apr 24, 2024:
Price: $1,999.00
Jun 24, 2024 - Jun 25, 2024
HDI, Virtual Classroom
Artificial Intelligence in the Support Organization Before Apr 29, 2024:
Price: $1,829.00


On or after Apr 29, 2024:
Price: $1,929.00
Jun 26, 2024 - Jun 28, 2024
HDI, Virtual Classroom
Experience Foundation Before May 01, 2024:
Price: $1,899.00


On or after May 01, 2024:
Price: $1,999.00
Jul 01, 2024 - Jul 02, 2024
HDI, Virtual Classroom
HDI Support Center Analyst Before May 06, 2024:
Price: $1,599.00
Guaranteed To Run


On or after May 06, 2024:
Price: $1,699.00
Guaranteed To Run
Only 8 seats left
Jul 10, 2024 - Jul 12, 2024
HDI, Virtual Classroom
HDI Support Center Manager Before May 13, 2024:
Price: $2,199.00


On or after May 13, 2024:
Price: $2,299.00
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description