HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Apr 10, 2025 - Apr 11, 2025 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Feb 13, 2025: Price: $1,699.00 On or after Feb 13, 2025: Price: $1,799.00	HDI Desktop Advanced Support Technician Apr 10, 2025 - Apr 11, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Apr 15, 2025 - Apr 16, 2025 HDI, Virtual Classroom	HDI Support Center Team Lead Before Feb 18, 2025: Price: $1,799.00 On or after Feb 18, 2025: Price: $1,899.00	HDI Support Center Team Lead Apr 15, 2025 - Apr 16, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Apr 16, 2025 - Apr 18, 2025 HDI, Virtual Classroom	HDI Desktop Support Manager Before Feb 19, 2025: Price: $2,199.00 On or after Feb 19, 2025: Price: $2,299.00	HDI Desktop Support Manager Apr 16, 2025 - Apr 18, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Apr 18, 2025 - Apr 18, 2025 HDI, Virtual Classroom	HDI Customer Service Representative Before Feb 21, 2025: Price: $899.00 On or after Feb 21, 2025: Price: $999.00	HDI Customer Service Representative Apr 18, 2025 - Apr 18, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Apr 24, 2025 - Apr 25, 2025 HDI, Virtual Classroom	Experience Practitioner Before Feb 27, 2025: Price: $1,999.00 On or after Feb 27, 2025: Price: $2,099.00	Experience Practitioner Apr 24, 2025 - Apr 25, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Apr 29, 2025 - Apr 30, 2025 HDI, Virtual Classroom	Incident Management Principles Before Mar 04, 2025: Price: $1,829.00 On or after Mar 04, 2025: Price: $1,929.00	Incident Management Principles Apr 29, 2025 - Apr 30, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Apr 30, 2025 - May 02, 2025 HDI, Virtual Classroom	Experience Foundation Before Mar 05, 2025: Price: $1,899.00 On or after Mar 05, 2025: Price: $1,999.00	Experience Foundation Apr 30, 2025 - May 02, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
May 01, 2025 - May 02, 2025 HDI, Virtual Classroom	HDI Support Center Analyst Before Mar 06, 2025: Price: $1,599.00 On or after Mar 06, 2025: Price: $1,699.00	HDI Support Center Analyst May 01, 2025 - May 02, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
May 06, 2025 - May 08, 2025 HDI, Virtual Classroom	KCS Principles Before Mar 11, 2025: Price: $1,899.00 On or after Mar 11, 2025: Price: $1,999.00	KCS Principles May 06, 2025 - May 08, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
May 07, 2025 - May 09, 2025 HDI, Virtual Classroom	HDI Support Center Manager Before Mar 12, 2025: Price: $2,199.00 On or after Mar 12, 2025: Price: $2,299.00	HDI Support Center Manager May 07, 2025 - May 09, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
May 08, 2025 - May 09, 2025 HDI, Virtual Classroom	Problem Management Principles Before Mar 13, 2025: Price: $1,829.00 On or after Mar 13, 2025: Price: $1,929.00	Problem Management Principles May 08, 2025 - May 09, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
May 13, 2025 - May 14, 2025 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before Mar 18, 2025: Price: $1,699.00 On or after Mar 18, 2025: Price: $1,799.00	Troubleshooting and Problem-Solving Bootcamp May 13, 2025 - May 14, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
May 14, 2025 - May 16, 2025 HDI, Virtual Classroom	ITIL® 4 Foundation Before Mar 19, 2025: Price: $1,999.00 On or after Mar 19, 2025: Price: $2,099.00	ITIL® 4 Foundation May 14, 2025 - May 16, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
May 15, 2025 - May 16, 2025 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Mar 20, 2025: Price: $1,699.00 On or after Mar 20, 2025: Price: $1,799.00	HDI Desktop Advanced Support Technician May 15, 2025 - May 16, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
May 20, 2025 - May 21, 2025 HDI, Virtual Classroom	HDI Support Center Team Lead Before Mar 25, 2025: Price: $1,799.00 On or after Mar 25, 2025: Price: $1,899.00	HDI Support Center Team Lead May 20, 2025 - May 21, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description