HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Feb 12, 2026 - Feb 13, 2026 HDI, Virtual Classroom	HDI Support Center Team Lead Before Dec 18, 2025: Price: $1,799.00 On or after Dec 18, 2025: Price: $1,899.00	HDI Support Center Team Lead Feb 12, 2026 - Feb 13, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 17, 2026 - Feb 19, 2026 HDI, Virtual Classroom	KCS Principles Before Dec 23, 2025: Price: $1,899.00 On or after Dec 23, 2025: Price: $1,999.00	KCS Principles Feb 17, 2026 - Feb 19, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 18, 2026 - Feb 20, 2026 HDI, Virtual Classroom	HDI Desktop Support Manager Before Dec 24, 2025: Price: $2,199.00 On or after Dec 24, 2025: Price: $2,299.00	HDI Desktop Support Manager Feb 18, 2026 - Feb 20, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 20, 2026 - Feb 20, 2026 HDI, Virtual Classroom	HDI Customer Service Representative Before Dec 26, 2025: Price: $899.00 On or after Dec 26, 2025: Price: $999.00	HDI Customer Service Representative Feb 20, 2026 - Feb 20, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 25, 2026 - Feb 27, 2026 HDI, Virtual Classroom	Experience Foundation Before Dec 31, 2025: Price: $1,899.00 On or after Dec 31, 2025: Price: $1,999.00	Experience Foundation Feb 25, 2026 - Feb 27, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 03, 2026 - Mar 04, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Before Jan 06, 2026: Price: $1,599.00 On or after Jan 06, 2026: Price: $1,699.00	HDI Support Center Analyst Mar 03, 2026 - Mar 04, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 04, 2026 - Mar 06, 2026 HDI, Virtual Classroom	HDI Support Center Manager Before Jan 07, 2026: Price: $2,199.00 On or after Jan 07, 2026: Price: $2,299.00	HDI Support Center Manager Mar 04, 2026 - Mar 06, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 10, 2026 - Mar 11, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Jan 13, 2026: Price: $1,699.00 On or after Jan 13, 2026: Price: $1,799.00	HDI Desktop Advanced Support Technician Mar 10, 2026 - Mar 11, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 11, 2026 - Mar 13, 2026 HDI, Virtual Classroom	ITIL® 4 Foundation Before Jan 14, 2026: Price: $2,399.00 On or after Jan 14, 2026: Price: $2,499.00	ITIL® 4 Foundation Mar 11, 2026 - Mar 13, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 12, 2026 - Mar 13, 2026 HDI, Virtual Classroom	HDI Support Center Team Lead Before Jan 15, 2026: Price: $1,799.00 On or after Jan 15, 2026: Price: $1,899.00	HDI Support Center Team Lead Mar 12, 2026 - Mar 13, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 17, 2026 - Mar 18, 2026 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before Jan 20, 2026: Price: $1,699.00 On or after Jan 20, 2026: Price: $1,799.00	Troubleshooting and Problem-Solving Bootcamp Mar 17, 2026 - Mar 18, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 19, 2026 - Mar 20, 2026 HDI, Virtual Classroom	Problem Management Principles Before Jan 22, 2026: Price: $1,829.00 On or after Jan 22, 2026: Price: $1,929.00	Problem Management Principles Mar 19, 2026 - Mar 20, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 24, 2026 - Mar 25, 2026 HDI, Virtual Classroom	Foundations in Service and Support Metrics Before Jan 27, 2026: Price: $1,829.00 On or after Jan 27, 2026: Price: $1,929.00	Foundations in Service and Support Metrics Mar 24, 2026 - Mar 25, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 25, 2026 - Mar 27, 2026 HDI, Virtual Classroom	HDI Support Center Director Before Jan 28, 2026: Price: $2,799.00 On or after Jan 28, 2026: Price: $2,899.00	HDI Support Center Director Mar 25, 2026 - Mar 27, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 31, 2026 - Apr 01, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Before Feb 03, 2026: Price: $1,599.00 On or after Feb 03, 2026: Price: $1,699.00	HDI Support Center Analyst Mar 31, 2026 - Apr 01, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description