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HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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Oct 18, 2024 - Oct 18, 2024
HDI, Virtual Classroom 		HDI Customer Service Representative Price: $899.00
Oct 21, 2024 - Oct 23, 2024
HDI, Virtual Classroom 		KCS Principles Before Aug 26, 2024:
Price: $1,699.00


On or after Aug 26, 2024:
Price: $1,799.00
Oct 24, 2024 - Oct 25, 2024
HDI, Virtual Classroom 		HDI Desktop Advanced Support Technician Before Aug 29, 2024:
Price: $1,599.00


On or after Aug 29, 2024:
Price: $1,699.00
Oct 28, 2024 - Oct 29, 2024
HDI, Virtual Classroom 		Experience Practitioner Before Sep 02, 2024:
Price: $1,899.00


On or after Sep 02, 2024:
Price: $1,999.00
Nov 04, 2024 - Nov 04, 2024
HDI, Virtual Classroom 		Experience Essentials Before Sep 09, 2024:
Price: $899.00


On or after Sep 09, 2024:
Price: $999.00
Nov 04, 2024 - Nov 05, 2024
HDI, Virtual Classroom 		HDI Support Center Analyst Before Dec 31, 2024:
Price: $1,499.00


On or after Dec 31, 2024:
Price: $1,699.00
Nov 06, 2024 - Nov 08, 2024
HDI, Virtual Classroom 		HDI Support Center Manager Before Sep 11, 2024:
Price: $1,899.00


On or after Sep 11, 2024:
Price: $1,999.00
Nov 07, 2024 - Nov 08, 2024
HDI, Virtual Classroom 		Change Management Principles Before Sep 12, 2024:
Price: $1,699.00


On or after Sep 12, 2024:
Price: $1,799.00
Nov 11, 2024 - Nov 12, 2024
HDI, Virtual Classroom 		Troubleshooting and Problem-Solving Bootcamp Before Sep 16, 2024:
Price: $1,599.00


On or after Sep 16, 2024:
Price: $1,699.00
Nov 14, 2024 - Nov 15, 2024
HDI, Virtual Classroom 		Artificial Intelligence in the Support Organization Before Sep 19, 2024:
Price: $1,699.00


On or after Sep 19, 2024:
Price: $1,799.00
Nov 21, 2024 - Nov 22, 2024
HDI, Virtual Classroom 		HDI Desktop Advanced Support Technician Before Sep 26, 2024:
Price: $1,599.00


On or after Sep 26, 2024:
Price: $1,699.00
Nov 25, 2024 - Nov 26, 2024
HDI, Virtual Classroom 		Foundations in Service and Support Metrics Before Sep 30, 2024:
Price: $1,599.00


On or after Sep 30, 2024:
Price: $1,699.00
Dec 02, 2024 - Dec 04, 2024
HDI, Virtual Classroom 		Experience Foundation Before Oct 07, 2024:
Price: $1,799.00


On or after Oct 07, 2024:
Price: $1,899.00
Dec 02, 2024 - Dec 03, 2024
HDI, Virtual Classroom 		HDI Support Center Analyst Before Dec 31, 2023:
Price: $1,499.00


On or after Dec 31, 2023:
Price: $1,699.00
Dec 04, 2024 - Dec 06, 2024
HDI, Virtual Classroom 		HDI Support Center Manager Before Oct 09, 2024:
Price: $1,899.00


On or after Oct 09, 2024:
Price: $1,999.00
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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description