What is preventing us from providing top-tier support and customer experience beyond the service desk?
Tag(s): supportworld, service management, ITSM, business value
March 10, 2020
ITSM is not just about workflows and escalations and tickets and knowledge articles, but how the use of technology enables business value and outcomes.
Tag(s): supportworld, service management, practices and processes, ITSM, business value
March 3, 2020
Roy Atkinson interviewed Charles Araujo about the meaning of digital transformation.
Tag(s): supportworld, technology, service management, business value
February 27, 2020
It is important for analysts to adhere to the schedule as closely as possible to ensure that productivity and service-level goals are met.
Tag(s): metrics and measurements, supportworld, service desk, workforce enablement, workforce enablement
February 21, 2020
Staying active in the ITSM community can help you build a network of valuable resources to continue your own growth and add value to your organization.
Tag(s): supportworld, service management, workforce enablement, technology, support center, metrics and measurements, desktop support, customer experience
February 19, 2020
Technology is moving forward in unforeseen directions at an amazing pace, leaving senior leaders to wonder when, where, and how to spend their limited budgets.
Tag(s): supportworld, technology, leadership, business value
February 11, 2020
The Technical Support Awards showcase individuals and teams that excel at service and support and elevate their businesses by maintaining the highest standards.
Tag(s): supportworld, workforce enablement, technology, service management, service desk, support center, metrics and measurements, desktop support, customer experience, business value
February 5, 2020
Increase the chances that your service desk team will meet its most ambitious goals.
Tag(s): supportworld, customer experience, metrics and measurements, support center, service desk, workforce enablement
February 4, 2020
IT would benefit from having someone manage all outward communication, drive adoption for internal applications, and evangelize all the great work IT has done.
Tag(s): supportworld, business value, customer experience, workforce enablement, service desk
January 31, 2020
Your data can’t tell you everything, but it can point you in the right direction. Ultimately, you need to ask the next questions to know where to go from there.
Tag(s): supportworld, technology, workforce enablement, service desk, metrics and measurements
January 30, 2020