An efficient support center is good for business. We help you better connect with customers by providing career development that leads to success. That's why HDI is the association where technical support professionals belong.
From : Communities>>Ask Your NetworkHi Tafara, The process is handled through SyncCenter. It is the modern version of the old Offline Files feature. A local and server copy of the file is saved. If the user receives a new PC, SyncCenter queries the server and downloads a copy of the file. The files are also available offline as there is both a local and server copy. It really works well for us. This feature has enabled us to pretty much pull a machine off the shelf, and if the users is not running a locally installed app that is [More]
From : Communities>>Ask Your NetworkDo you support students at your help desk? Or just faculty and staff? ------------------------------ Terri Oropeza - Goldway Services toropeza@goldway.com 650-222-3056 Scotts Valley, CAPrincipal Consultant ------------------------------
From : Communities>>Ask Your NetworkOur company moved to O365 last year and it was successful in part because people could work offline with local apps and remotely anywhere with a browser. Although the basic tools are the same the locally installed version has more functionality than the online version of the basic products that everyone uses (outlook, word, excel and powerpoint). Depending on the license you have there are also many products that are only available online without a desktop component. One challenge we have is keeping [More]
Net promoter score (NPS) is a measure of your support organization’s performance from the customer’s perspective.
Keep in mind that improving the customer experience is not a project. It is a journey that requires a long-term commitment at all levels of the organization.
There’s a reason why IT asset management is first on the list for several security frameworks, and it has little to do with the actual “asset” itself. Instead, you have to think bigger picture. That laptop over there is not just a dollar-sign to your procurement department and a sometimes bane in your service-desk’s side. It’ a gateway into all of your company secrets. Identify and protect them accordingly.