JOIN HDI

CONNECT

Following the Leaders: A Panel Discussion on Making Enterprise Service Management Work

Now Available On-Demand

According to recent insights from Omdia, there is “serious strategic intent from organizations to invest in … enterprise service management (ESM), demonstrating that the practice is no longer just an aspiration for many organizations and is becoming a reality.” So, what does successful ESM look like?

Watch Now

Give Your Service and Support Operations a Virtual Check-Up

Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.

Learn more and schedule your consultation

Register early. Save big!

Save up to $400 with early bird savings.
Offer expires September 10.

HDI Stands for a Diverse and Inclusive Community

HDI embraces and supports a diverse and inclusive community of service and support professionals. In today’s climate, it is one thing for us to stand and support these intentions; it's another for us to take action around them. We invite you to see what we’re doing and provide feedback as we move forward.

See Our Action Plan

Can't Connect In Person? Connect Online!

Join the HDI Community

The online destination ideal for IT support and service management professionals looking to expand their knowledge, advance their careers, and find a community that treats you like family.

Connect, learn, and succeed by joining the free HDI Community today.

Join Today

Serving and Supporting the HDI Community During This Difficult Time

These are certainly extraordinary times begging extraordinary measures.

Many of you are on the front lines of this crisis - enabling a transformative work-from-home effort while keeping systems online remotely, service levels stable, and teams sane. We know it's not easy, As the leader in support, service and guidance to the technical support and service management industry, we're here to help.

Learn More About What We're Doing

HDI is your Partner in Achieving Customer Excellence

We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.

Connect with the entire spectrum of technical service and support.

HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

SupportWorld Live
November 6-11, 2021 | Orlando, FL

Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »

Service Management World
November 12-16, 2022 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »

Subscribe to the Newsletter Service and Support Pros Trust

Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

Subscribe Now

Latest Content

Leading the technical support field with tips and insights from experts around the globe.

View All Latest

New Tech Solutions Should Always Tie into the Customer or Client Journey

July 22, 2021

There has been a lot of disruption in the last two years, but the fundamentals of good...

Understanding the Service Desk Metric of Cost per Ticket

July 20, 2021

This is a foundational metric for the industry, and one every IT service manager...

Ways to Put a Lid on Cloud Waste

July 19, 2021

It’s easy to underuse and overspend on cloud assets. The good news is that there are...

What Will Be the Next New Normal in Cloud Software Security?

July 14, 2021

Accelerated moves to the cloud made sense at the height of the pandemic --...

The Five IT Love Languages Great Teams Need to Master

July 12, 2021

In part two of this two-part series, an experienced IT analyst and former licensed...