While most internally provided support is still centered around logging service desk tickets and waiting for service, going ticketless virtually eliminates the need for a customer to log a ticket and wait for service. An organization can shift from providing a majority of support via a service desk to delivering a high percentage of support through a service portal, having people use the service desk as a channel of last resort. Going ticketless, like shift-left, seeks to put the end-user first and deliver support in the least expensive manner, through early detection and self-service.