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We're going digital!

Featuring the quality content and meaningful connections you’ve always associated with HDI’s live events, while fully leveraging the advantages only a digital platform can offer.

Register by September 11 to pick up your pass for FREE!
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Unlocking Your Workforce Potential: IT Support from Anywhere to Anywhere

Tuesday, September 15, 2020 | 1 PM ET

While much has changed this year for support centers—which consist of service desks, help desks, and desktop support—we must also remember that a lot has changed for the customers we serve, as well. Save the date for this webinar where we will discuss how to unlock your workforce potential.
Save Your Spot

Give Your Service and Support Operations a Virtual Check-Up

Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.
Learn more and schedule your consultation

HDI Stands for a Diverse and Inclusive Community

HDI embraces and supports a diverse and inclusive community of service and support professionals. In today’s climate, it is one thing for us to stand and support these intentions; it's another for us to take action around them. We invite you to see what we’re doing and provide feedback as we move forward.
See Our Action Plan

Nominate your team for the HDI Awards!

Right now we’re seeing just how intrepid the service and support industry really is. It’s the proven expertise and adaptability of our teams that truly make a difference. Share your successes through HDI awards!

Applications due Oct. 31.
Apply Now

Can't Connect In Person? Connect Online!

Join the HDI Community

The online destination ideal for IT support and service management professionals looking to expand their knowledge, advance their careers, and find a community that treats you like family.

Connect, learn, and succeed by joining the free HDI Community today.
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Serving and Supporting the HDI Community During This Difficult Time

These are certainly extraordinary times begging extraordinary measures.

Many of you are on the front lines of this crisis - enabling a transformative work-from-home effort while keeping systems online remotely, service levels stable, and teams sane. We know it's not easy, As the leader in support, service and guidance to the technical support and service management industry, we're here to help.

Learn More About What We're Doing

HDI is your Partner in Achieving Customer Excellence

We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.

Connect in person with the entire spectrum of technical service and support.

HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

Service Management World
November 15-19, 2020
Omni Orlando Resort at Champions Gate

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Find Out More »

 SupportWorld Live A Digital Experience Event logo

SupportWorld Live: A Digital Experience
August 4-6 | Pre-Event Virtual Training
August 11-12 | Digital Experience Event

SupportWorld Live is going digital! Featuring the quality content, meaningful connections and just plain fun you’ve always associated with HDI’s live events, while fully leveraging the advantages only a digital platform can offer events. Learn More & Register »

Subscribe to the Newsletter Service and Support Pros Trust

Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.



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Latest Content

Announcing the Service and Support Award Winners for 2020
Each year, HDI honors the very best in the technical support and service management profession, recognizing the individuals, teams, and organizations that have achieved and maintain the highest standards of quality and customer satisfaction. The winners were announced at SupportWorld Live.

Setting Up a Problem Management Practice
Effective problem management practices are not something that an organization can simply turn on or off. If you take a casual approach, the organization will never reap the benefits of an ongoing problem management practice, such as improved reliability, higher product and service quality, and enhanced confidence and trust in the IT organization.
One More Time: Why We Should Be Focused on Knowledge
Knowledge management is about more than process improvement. The real value comes from a better understanding of our customers, employees, and our services. The ability to make data-driven decisions will improve an organization's value creation faster than improving processes.

Explore SupportWorld