HDI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Deadline Extended!

Now Accepting Submissions Through November 30.

You and your team have gone above and beyond in countless ways over the last year, and this is your chance for the recognition that you deserve after all that hard work.


Registration is Now Open!

Join us as we return to Vegas in 2022! We’ll share best practices, network, overcome challenges, and celebrate successes as an industry at what’s sure to be memorable event.

Give Your Service and Support Operations a Virtual Check-Up

Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.
Learn more and schedule your consultation

Can't Connect In Person? Connect Online!

Join the HDI Community

The online destination ideal for IT support and service management professionals looking to expand their knowledge, advance their careers, and find a community that treats you like family.

Connect, learn, and succeed by joining the free HDI Community today.
Join Today

Serving and Supporting the HDI Community During This Difficult Time...

These are certainly extraordinary times begging extraordinary measures.

Many of you are on the front lines of this crisis - enabling a transformative work-from-home effort while keeping systems online remotely, service levels stable, and teams sane. We know it's not easy, As the leader in support, service and guidance to the technical support and service management industry, we're here to help.

Learn More About What We're Doing

HDI is your Partner in Achieving Customer Excellence

We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.

Connect with the entire spectrum of technical service and support.

HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

SupportWorld Live Event logo

SupportWorld Live
May 15-20, 2022 | Las Vegas, NV

Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »

Service Management World
November 12-16, 2022 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »

Subscribe to the Newsletter Service and Support Pros Trust

Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

Latest Content

Leading the technical support field with tips and insights from experts around the globe.

View All Latest

Why Courage Matters in IT Management

November 22, 2021

A lifelong quest to find the universal values all humans seek out leads an IT manager...

Use Tech to Improve the Authentication Process

November 19, 2021

Authentication is necessary, but it shouldn’t come at the cost of the customer...

5 Things I Hate About Change

November 18, 2021

Change management is a wonderful process...until it isn’t. Here, an IT service and...

5 More Things I Hate About Change

November 18, 2021

Change is hard, especially when human nature creates some very predictable and...

Want to be an HDI Featured Contributor for 2022?

November 17, 2021

Want a chance to share your wisdom and perspective with other IT service and support...