An efficient support center is good for business. We help you better connect with customers by providing career development that leads to success. That's why HDI is the association where technical support professionals belong.
From : Communities>>Ask Your NetworkDo you know of any best practices/guidelines that track computer support for school districts K-12? I have been asked to gather that information as well but I am not sure which organization would be a good resource for that. ------------------------------ Sheila Willey Director Church of Jesus Christ of Latter Day Saints Riverton UT ------------------------------
From : Communities>>Ask Your NetworkThis message was posted by a user wishing to remain anonymous Our team is only now starting to seriously introduce proper "Problem" management. If anyone can steer me towards any great articles for standard operating procedures for Problem please do so. I'd really appreciate it. Any resources would be helpful! Thanks in advance.
From : Communities>>Ask Your NetworkHello! The space our call center is located in is a bit cramped for the 30 some people we have in there. A common complaint revolves around the noise in the room. Most of my team use wireless Plantronics headsets which are 4+ years old. I've recently (today!) started looking into replacement headsets, and thought I would see if anyone in this group has suggestions. My needs: Headset must be wireless Headset must include noise cancellation in microphone *Headset needs to provide noise cancellation [More]
Workforce management is not only about having the staff to do the work you have today. It also means having the right people to do the work you’d like to have done tomorrow. It means having people that are able to bring innovative ideas and technology to the workforce and having people that can operate those environments once they are established.
The strategic framework addresses how a project or initiative will help the organization achieve its mission, vision, and goals. Developing a strategic framework enables business-like conversations with senior leaders about how your initiative helps the organization achieve its mission, vision, and goals. No one will ever kick you out of their office for having a balanced and well-thought discussion on how to help the organization be successful.
Cohesive teams don’t form out of thin air. They require five specific interpersonal behaviors, and these traits can be encouraged and developed by leadership.
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