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Help inform the state of technical support in our latest survey. Whether you’re a decision-maker or a decision-influencer, we want to hear from you!

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How to improve L2 and L3 support efficiencies and still deliver a great employee experience

Join this webinar on March 21st at 2PM ET learn about the tools, processes, and skills that will let your team evolve beyond merely reacting to employee escalations of IT issues. Register now!

Join the team at Service Management World 2023!

Call for speakers is now open. Don’t miss your opportunity to grab the spotlight and share your unique expertise with hundreds of attendees at this year's event. Submit your speaker proposal to be a part of the conference program before the deadline on March 31, 2023.

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Give Your Service and Support Operations a Virtual Check-Up

Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.

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Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI.

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HDI Events: The definitive industry gatherings for the technical support and service management community.

HDI events unite thousands of service and support leaders each year for premier education, networking, and collaboration.

They will help you:

Expand your network
Connect with innovative solution providers
Accelerate your career
Keep abreast of trends and innovations
Be inspired and invigorated

Mark your calendar for our 2023 events which will feature new opportunities for you to invest in your leadership skills and interact with some of your most successful peers.

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SupportWorld Live
April 30 - May 5, 2023 | Las Vegas, NV

SupportWorld Live brings together the thought leaders, innovators, practitioners, and solution providers that drive technical support and service management forward. We all have a community. This one is yours and it’s waiting for you to dive in. Learn More »

Service Management World
November 11-15, 2023 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy. Learn More »

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Latest Content

Leading the technical support field with tips and insights from experts around the globe.

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Here are some simple strategies for coping with the new normal in the IT service and...