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Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.
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Serving and Supporting the HDI Community During This Difficult Time...

These are certainly extraordinary times begging extraordinary measures.

Many of you are on the front lines of this crisis - enabling a transformative work-from-home effort while keeping systems online remotely, service levels stable, and teams sane. We know it's not easy, As the leader in support, service and guidance to the technical support and service management industry, we're here to help.

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HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

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SupportWorld Live
May 15-20, 2022 | Las Vegas, NV

Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »

Service Management World
November 12-16, 2022 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »

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Leading the technical support field with tips and insights from experts around the globe.

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How to Help Your Team Trust You as a Manager

December 6, 2021

Managers must do more than be straight shooters and do hard work to gain their team’s...

How to Get Started on Implementing Shift-Left Strategies

December 6, 2021

In part 2 of this series on continuous improvement through a shift-left focus, here is...

Strategically Implementing a Shift-Left Service Plan

December 6, 2021

A discussion of why owning end-to-end service delivery is critical to your career. In...

Be Proactive to Prevent Staffing Holes

December 2, 2021

We all know that we have two weeks, at most, to fill a position, but too often we are...

Pay Attention to Customer Journeys Before Automating Support

December 2, 2021

Initiatives to integrate chatbots or voice recognition tools that do not take the...