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HDI is the industry’s most trusted provider of IT support and service management training, consulting, industry events, and content-based resources - all dedicated to helping individuals and organizations reach their full potential.
We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.
HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.
SupportWorld Live April 30 - May 5, 2023 | Las Vegas, NV
Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »
Service Management World November 11-15, 2023 | Orlando, FL
Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »
Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.
Leading the technical support field with tips and insights from experts around the globe.
Conflict is often unavoidable, but how we manage the conflict when it arises is what’s...
A new study examines the factors that help women succeed in the IT workplace, and the...
In preparation for Service Management World in Orlando mid-November, HDI thought...
Automation can be a game-changer for service management, but only if it is set up with...
Backlogs are the result of operational shortcomings which represent gaps in standard...