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HDI is the leader in support, service, and guidance to the support and service management industry.

For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance.

Discover how we educate their people, elevate their processes, and empower their strategy through:

Research

INFLUENTIAL RESEARCH.

Support


SUPPORT CENTER SERVICES.
 Networking


A NEW LEVEL OF NETWORKING.
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SIGNIFICANT INDUSTRY DISCOUNTS.
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HDI is your Partner in Achieving Customer Excellence

We offer Events, Certification and Training, Consulting, Industry News, Research and Resources.

Connect in person with the entire spectrum of technical service and support.

HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

Service Management World
November 11-13, 2019
Omni Orlando Resort at Champions Gate

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. FIND OUT More »

SupportWorld Live
(Formerly HDI Conference & Expo)
April 19-24, 2020
MGM Grand, Las Vegas, NV

Brand new name. Same great event! HDI Conference & Expo is now SupportWorld Live. Join us this year in Las Vegas! FIND OUT More »

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Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.



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Latest Content

The Value of the WHY in Your Knowledge Base
You nailed the HOW, but did you share the WHY? Although having all the knowledge available to people will drive demand, explaining WHY something is important or WHY changes will be made makes the information relevant and increases the value it brings to the business you serve.
The Perks and Perils of Assumption in Customer Experience
Routinely identifying and challenging your assumptions can be a powerful tool in customer experience. As you adapt and change with the knowledge you gain, you’ll improve the relationship between IT, your stakeholders, and your customers along the way.

The Importance of Harmonizing Skills for Your Service Desk
The diversity of technology, variety of hardware platforms, and wide array of software programs requiring service today make it virtually impossible for everyone to be trained to the expert level for everything. Great harmony is critical for every service desk team when it comes to problem solving and decision-making.
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