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HDI Training Summer Sale

We’re turning up the heat on HDI Training with a June Sale!

Each week, select courses are on sale by role. For ONE WEEK ONLY, receive 20% off* courses for Analysts and Frontline Support (week 1), Supervisors and Team Leads (week 2), Managers and Senior Leadership (week 3) and Directors (week 4). Check out the calendar to the left to see when the savings kick in and don’t miss out!

Use code SUMMER26 at checkout to redeem your discount*. Interested in group training? Contact our team to lock in this deal for your whole team.

*Must use code SUMMER26 to receive discount. Non-transferable. Cannot be applied to previous transactions. Offer not applicable on ITIL or XLA courses.

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Join Your Local HDI Chapter!

Local Meetups Built for IT Pros

Stay connected, inspired, and ahead of the curve with HDI local chapters! Join regular meet-ups in your community to network with like-minded professionals, share challenges and successes, gain insights from industry experts, and elevate your career. Experience the power of connection—right where you are!

No local chapter nearby? No problem! Join the virtual chapter and connect with professionals from across the globe, all from the comfort of your home or office.

Find Your Local Chapter

Claim the HDI Team Certified Award!

Showcase Your Team’s Expertise and Commitment to Exceptional Support!

The HDI Team Certified Award celebrates support teams with four or more members, where at least 80% are HDI-certified. This prestigious recognition highlights your team’s expertise, skills, and commitment to delivering exceptional customer experiences.

Show your organization, customers, and competitors that your team sets the standard for quality technical support. With the HDI Team Certified Award, you’ll showcase your dedication to excellence and elevate your success to new heights!

Apply For The Award

Your IT Support Operation is Due for a Check-up!

HDI's HealthCheck provides a quick analysis of operational effectiveness.

Our consultants analyze five key categories:

Structure and Strategy
Frameworks, Methodologies, and Performance
Practices, Processes, and Procedures
Staffing and Training
Systems and Technology

You'll come away with actionable recommendations that will improve your operations!

Book Your HealthCheck

The State of Service Management in 2026

An HDI Industry Practices Report

Workforce shortages. AI-driven change. Growing operational complexity. HDI’s 2026 State of Service Management report explores how service organizations are navigating these challenges while improving productivity and customer experience.

Download the Free Report

HDI: Your Most Trusted Partner

Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI.

Learn More About HDI

Events and Training: Why It's Important to Do Both

Support center professionals can stay at the forefront of industry trends and best practices, driving both personal and organizational growth, by combining HDI industry leading events and training. Leverage these unparalleled opportunities to network, engage with industry leaders, and access a rich variety of learning formats. This integrated approach not only enhances the retention and application of knowledge but also fosters a culture of continuous learning and development all year long.

Explore how events and training opportunities will drive both your personal and organizational growth.

DOWNLOAD REPORT

HDI Events: The definitive industry gatherings for the technical support and service management community.

HDI events unite thousands of service and support leaders each year for premier education, networking, and collaboration.

They will help you:

Expand your network
Connect with innovative solution providers
Accelerate your career
Keep abreast of trends and innovations
Be inspired and invigorated

Mark your calendar for our upcoming events which will feature new opportunities for you to invest in your leadership skills and interact with some of your most successful peers.

LEARN MORE

HDI Service & Support World: A Virtual Experience
December 9, 2026 | Virtual Event

Big ideas. Fresh strategies. Zero travel required. Join the IT service and support community online for a high-impact day of learning, thought leadership, and actionable insights designed for today’s evolving service landscape. Learn More

HDI Service & Support World
April 25-29, 2027 | Las Vegas, NV

The ultimate event for IT service management, customer experience, and technical support professionals. HDI Service & Support World is packed with actionable insights, powerful networking, and future-focused innovation. Join your peers in Las Vegas for an unforgettable experience! Learn More

Subscribe to the Newsletter Service and Support

Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

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