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SupportWorld Live 2022 Wants You!

Call for Speakers is Open Through October 1.

It’s that time of year when we start preparing for the next year’s conference. It may be unusual to request submissions for 2022 before our 2021 event has floored, but then, it's been an unusual year in many ways! Learn more, and get started on your proposal today.

SUBMIT A PROPOSAL

Following the Leaders: A Panel Discussion on Making Enterprise Service Management Work

Now Available On-Demand

According to recent insights from Omdia, there is “serious strategic intent from organizations to invest in … enterprise service management (ESM), demonstrating that the practice is no longer just an aspiration for many organizations and is becoming a reality.” So, what does successful ESM look like?
Watch Now

Give Your Service and Support Operations a Virtual Check-Up

Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.
Learn more and schedule your consultation

HDI Stands for a Diverse and Inclusive Community

HDI embraces and supports a diverse and inclusive community of service and support professionals. In today’s climate, it is one thing for us to stand and support these intentions; it's another for us to take action around them. We invite you to see what we’re doing and provide feedback as we move forward.
See Our Action Plan

Can't Connect In Person? Connect Online!

Join the HDI Community

The online destination ideal for IT support and service management professionals looking to expand their knowledge, advance their careers, and find a community that treats you like family.

Connect, learn, and succeed by joining the free HDI Community today.
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Serving and Supporting the HDI Community During This Difficult Time...

These are certainly extraordinary times begging extraordinary measures.

Many of you are on the front lines of this crisis - enabling a transformative work-from-home effort while keeping systems online remotely, service levels stable, and teams sane. We know it's not easy, As the leader in support, service and guidance to the technical support and service management industry, we're here to help.

Learn More About What We're Doing

HDI is your Partner in Achieving Customer Excellence

We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.

Connect with the entire spectrum of technical service and support.

HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

Service Management World: A Digital Experience
July 21-22, 2021

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »

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SupportWorld Live
November 6-11, 2021 | Orlando, FL

Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »

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Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

Latest Content

Leading the technical support field with tips and insights from experts around the globe.

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The days of only having to defend a centralized computer system from attack are long...

Simplify Training to Increase the Chance of Success

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There is a temptation to stuff too much information into slide presentations and other...

How to Implement Agile Concepts in a Waterfall World

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It may be difficult to get your organization to throw out waterfall practices and...

Green IT: Are We There Yet?

September 6, 2021

IT teams have long been trying to economize energy consumption in data centers, but...

Eight Steps to Prevent Data Leakage

September 6, 2021

There is more sensitive data being generated than ever before, and that data is being...