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HDI is the industry’s most trusted provider of IT support and service management training, consulting, industry events, and content-based resources - all dedicated to helping individuals and organizations reach their full potential.
We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.
HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.
Service Management World November 12-16, 2022 | Orlando, FL
Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »
SupportWorld Live April 30-May 5, 2023 | Las Vegas, NV
Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »
Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.
Leading the technical support field with tips and insights from experts around the globe.
How to Manage Your Team’s Performance in a Hybrid Workplace
A cautionary tale of what happens when leadership forgets to plan for how new...
IT service providers must use templates to keep up with communication, but that...
It’s a job-seeker’s market right now, and that means that organizations have to be...
Federal officials are attempting different methods to incentivize companies and...