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For the second year in a row, we're hosting Service Management World virtually. This is so much more than another group Zoom call; it's an interactive, content-rich experience. Best of all, passes are FREE until June 11!

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Following the Leaders: A Panel Discussion on Making Enterprise Service Management Work

Now Available On-Demand

According to recent insights from Omdia, there is “serious strategic intent from organizations to invest in … enterprise service management (ESM), demonstrating that the practice is no longer just an aspiration for many organizations and is becoming a reality.” So, what does successful ESM look like?

Watch Now

Give Your Service and Support Operations a Virtual Check-Up

Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.

Learn more and schedule your consultation

HDI Stands for a Diverse and Inclusive Community

HDI embraces and supports a diverse and inclusive community of service and support professionals. In today’s climate, it is one thing for us to stand and support these intentions; it's another for us to take action around them. We invite you to see what we’re doing and provide feedback as we move forward.

See Our Action Plan

Can't Connect In Person? Connect Online!

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The online destination ideal for IT support and service management professionals looking to expand their knowledge, advance their careers, and find a community that treats you like family.

Connect, learn, and succeed by joining the free HDI Community today.

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Serving and Supporting the HDI Community During This Difficult Time

These are certainly extraordinary times begging extraordinary measures.

Many of you are on the front lines of this crisis - enabling a transformative work-from-home effort while keeping systems online remotely, service levels stable, and teams sane. We know it's not easy, As the leader in support, service and guidance to the technical support and service management industry, we're here to help.

Learn More About What We're Doing

HDI is your Partner in Achieving Customer Excellence

We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.

Connect with the entire spectrum of technical service and support.

HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

Service Management World: A Digital Experience
July 21-22, 2021

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »

SupportWorld Live
November 6-11, 2021 | Orlando, FL

Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »

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Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

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Latest Content

Leading the technical support field with tips and insights from experts around the globe.

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Hire IT People With More Than IT Skills

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Whereas once customer experience was something IT service and support put on the...

“Remember Why You Are There: To Help People.”

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We ask five questions of Roy Atkinson, CEO and Principal Advisor at Clifton...

Pandemic Lessons in Parenthood and Leadership

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When a leader’s work life and home life collided during the pandemic, she realizes...

Why and How to Use Workflow Automation Software

April 28, 2021

New AI may now be able to take on repetitive managerial tasks. Here’s a case for...

Prioritize Customer Security As E-Commerce Grows

April 28, 2021

E-commerce sales are booming, and businesses have chosen expediency over security as...