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How and Why to Adopt Role-Based Provisioning

Tuesday, January 25, 2022 | 1:00 PM ET

Join this webinar to learn about the benefits you can realize from implementing role-based provisioning and the steps you must take to maximize those benefits.

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Join us as we return to Vegas in 2022!

Get the Premium Pass for the cost of a Standard Pass (an $800 savings!) when you register by January 28.
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Give Your Service and Support Operations a Virtual Check-Up

Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.
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The online destination ideal for IT support and service management professionals looking to expand their knowledge, advance their careers, and find a community that treats you like family.

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Serving and Supporting the HDI Community During This Difficult Time...

These are certainly extraordinary times begging extraordinary measures.

Many of you are on the front lines of this crisis - enabling a transformative work-from-home effort while keeping systems online remotely, service levels stable, and teams sane. We know it's not easy, As the leader in support, service and guidance to the technical support and service management industry, we're here to help.

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We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.

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HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

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SupportWorld Live
May 15-20, 2022 | Las Vegas, NV

Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »

Service Management World
November 12-16, 2022 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »

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Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

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Leading the technical support field with tips and insights from experts around the globe.

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Best of HDI in 2021 - #3: Problem management is an important part of ITIL 4, but too...

Best of HDI in 2021 - #4: Focusing on Value with ITIL 4

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Best of HDI in 2021 - #4: Too often, organizations simply look at the bottom line as...

Best of HDI - #5: Here are 7 Ways to Improve Your Company’s IT Service Management

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Best of HDI in 2021 - #5: There is no one-size-fits-all approach to ITSM, but there...