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These are certainly extraordinary times begging extraordinary measures.
Many of you are on the front lines of this crisis - enabling a transformative work-from-home effort while keeping systems online remotely, service levels stable, and teams sane. We know it's not easy, As the leader in support, service and guidance to the technical support and service management industry, we're here to help.
We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.
HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.
SupportWorld Live May 15-20, 2022 | Las Vegas, NV
Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »
Service Management World November 12-16, 2022 | Orlando, FL
Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »
Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.
Leading the technical support field with tips and insights from experts around the globe.
Managers must do more than be straight shooters and do hard work to gain their team’s...
In part 2 of this series on continuous improvement through a shift-left focus, here is...
A discussion of why owning end-to-end service delivery is critical to your career. In...
We all know that we have two weeks, at most, to fill a position, but too often we are...
Initiatives to integrate chatbots or voice recognition tools that do not take the...