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HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

Service Management World
November 15-19, 2020
Omni Orlando Resort at Champions Gate

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. FIND OUT More »

SupportWorld Live
(Formerly HDI Conference & Expo)
April 19-24, 2020
MGM Grand, Las Vegas, NV

Brand new name. Same great event! HDI Conference & Expo is now SupportWorld Live. Join us this year in Las Vegas! FIND OUT More »

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Latest Content

The Power of Communication
Communication in the workplace is the way we let each other know what we want, what we need, what we expect, and so on. It is one of the most important skills we need, yet many of us often fail at it. There are many reasons why we fail to communicate effectively with each other, especially in the workplace.

The Marketer in IT
IT teams don’t necessarily have the time or the skillsets to market what they’ve built. But IT organizations would benefit from having someone manage all outward communication, drive adoption for internal applications, and evangelize all the great work IT has done.

Not-So-Artificial Intelligence: Understand the Importance of Citizen Data Scientists
Your data can’t tell you everything. It can point in the right direction and give you hugely valuable insights. Ultimately, you need to take that last leap and ask the next questions to help you know where to go from there. Enabling a group of citizen data scientists—both technically and culturally—will get you past just the data and help you get to the really important questions.

Explore SupportWorld