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Serving and Supporting the HDI Community During This Difficult Time

These are certainly extraordinary times begging extraordinary measures.

Many of you are on the front lines of this crisis - enabling a transformative work-from-home effort while keeping systems online remotely, service levels stable, and teams sane. We know it's not easy, As the leader in support, service and guidance to the technical support and service management industry, we're here to help.

Learn More About What We're Doing

HDI is your Partner in Achieving Customer Excellence

We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.

Connect in person with the entire spectrum of technical service and support.

HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

Service Management World
November 15-19, 2020
Omni Orlando Resort at Champions Gate

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. FIND OUT More »

SupportWorld Live
(Formerly HDI Conference & Expo)
August 2-7, 2020
MGM Grand, Las Vegas, NV

Brand new name. Same great event! HDI Conference & Expo is now SupportWorld Live. Join us this year in Las Vegas! FIND OUT More »

Subscribe to the Newsletter Service and Support Pros Trust

Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

Latest Content

The world is moving on and cell phones are our new computers. Technical support organizations can realize tremendous value by integrating service management tool use with mobile devices. Consider these five ways cell phones can provide an enhanced employee experience and change the support game.

We are the industry in charge of helping today’s workforce, and our customers, end users, whatever you want to call them, have been very patient with us over the last decade of technology innovations. But that patience will not last. It’s time for us to raise the bar for customer experience in IT service and support. Here are the new rules for ITSM in 2020.

How we lead as executives is shifting, forced by the very technologies that we are implementing and the possibilities they create. Patti Blackstaffe explores the human and technology intersect, customer experience (CX), and why a leadership and organizational perspective must be a focus in your transformation to move the conversation from technology to value.