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Optimize your people, processes, and technology for peak efficiency.

HDI Consulting Services will work with your team to optimize your ITSM processes and systems.

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How to Build a Resilient Tech Support Culture and Why It's Critical to Your Success

Tuesday, May 16, 2023 at 2pm EST

Join HDI on Tuesday, May 16th at 2PM ET to learn why a resilient tech support culture is critical to your team's success! In this webinar, examine how changes in the way we work are impacting support organizations and the customers they serve.

Give Your Service and Support Operations a Virtual Check-Up

Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.

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“Good leaders inspire others to dream more, think more, learn more, do more, and become more.”

- John C. Maxwell
From the boardroom to the classroom, from executives to analysts – our industry-leading instructors and cutting-edge course content will improve your service management and IT support skills.

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HDIConnect is your home for increasing your knowledge, advancing your career, and making lifelong connections and friends.

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HDI: Your Most Trusted Partner

Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI.

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HDI Events: The definitive industry gatherings for the technical support and service management community.

HDI events unite thousands of service and support leaders each year for premier education, networking, and collaboration.

They will help you:

Expand your network
Connect with innovative solution providers
Accelerate your career
Keep abreast of trends and innovations
Be inspired and invigorated

Mark your calendar for our 2023 events which will feature new opportunities for you to invest in your leadership skills and interact with some of your most successful peers.

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Service Management World
November 11-15, 2023 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy. Learn More »

SupportWorld Live
April 27 - May 2, 2024 | Denver, CO

SupportWorld Live brings together the thought leaders, innovators, practitioners, and solution providers that drive technical support and service management forward. We all have a community. This one is yours and it’s waiting for you to dive in. Learn More »

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Latest Content

Leading the technical support field with tips and insights from experts around the globe.

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Surveying Your Customers - Don’t Make These 7 Mistakes

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Poorly constructed or poorly executed surveys can do more harm than good with the...

Surveying Your Customers - Don’t Make These 7 Mistakes

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Poorly constructed or poorly executed surveys can do more harm than good with the...

Five Important Skills Service Desk Managers Should Develop

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Great managers practice great management skills. Here are a few suggestions for what...

“Do what you’re afraid to do.”

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We ask a few questions of Esther Pham, Director, Enterprise Service Desk at WBM, and a...

Achieving Great Experience for Less

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Scaling support doesn’t mean just having a service portal. Here is a deeper look at...