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These are certainly extraordinary times begging extraordinary measures.
Many of you are on the front lines of this crisis - enabling a transformative work-from-home effort while keeping systems online remotely, service levels stable, and teams sane. We know it's not easy, As the leader in support, service and guidance to the technical support and service management industry, we're here to help.
We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.
HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.
Service Management World November 6-10, 2021 Omni Orlando Resort at Champions Gate
Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »
SupportWorld Live July 11-16, 2021 | Las Vegas, NV
Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »
Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.
Leading the technical support field with tips and insights from experts around the globe.
We asked you who were your mentors and gurus in the IT service and support industry,...
In a time when our teams are spread out geographically, it’s more important than ever...
In these days of semi-permanent distance work, it’s more important than ever to take...
A service call should never be just a service call. Instead, it can be an opportunity...
Jeff Rumburg explains why ticket backlog is an important metric to measure,...