The Association for Technical Support Professionals

An efficient support center is good for business. We help you better connect with customers by providing career development that leads to success. That's why HDI is the association where technical support professionals belong.

Member Discussions

From : Communities>>Ask Your Network
Wondering what people are using for a back-up in case ServiceNow goes down? ------------------------------ Donald Chew Help Desk Supervisor Mayo Clinic Rochester MN ------------------------------

From : Communities>>Ask Your Network
Thank you Dan for the mention!!!! Hello Hector, We have many sites that will take our software and just run with it on their own, but we also provide full service technical support for our self-service reset tool, ReACT.  This includes installation, customization, and roll-out assistance, which removes a lot of the guess work involved.  These projects tend to evolve during the installation and roll-out because all of the moving pieces become more apparent.   Typical Schedule: 2 Hours for Install, [More]

From : Communities>>Ask Your Network
Industry Speaker? Add your profile to the new HDI Speaker Directory! Before you drop the mic, you've got to be holding it in the first place. And the new HDI Speaker Directory right here on HDIConnect is your chance to take a mic and grab the spotlight at a wide variety of HDI events throughout the year. HDI Local Chapter Officers will be reviewing the HDI Speaker Directory regularly to find and recruit speakers for their HDI Local Chapter meetings and special events. HDI Local Chapters are in [More]

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