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Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.
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How to Deliver High-Touch, Digital-First Tech Support

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In this webinar, we’ll explore how trends brought on or accelerated by the pandemic have impacted service and support teams,
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Serving and Supporting the HDI Community During This Difficult Time...

These are certainly extraordinary times begging extraordinary measures.

Many of you are on the front lines of this crisis - enabling a transformative work-from-home effort while keeping systems online remotely, service levels stable, and teams sane. We know it's not easy, As the leader in support, service and guidance to the technical support and service management industry, we're here to help.

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HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

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SupportWorld Live
May 15-20, 2022 | Las Vegas, NV

Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »

Service Management World
November 12-16, 2022 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »

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Leading the technical support field with tips and insights from experts around the globe.

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Announcing the 2022 HDI Awards Winners

May 18, 2022

At the MGM Grand in Las Vegas, we handed out 10 awards to those who demonstrated...

How Involvement with the HDI Local Chapters Helped Shape My Career

May 18, 2022

For one man, finding the HDI community at the beginning of a transition to the IT...

How IT Can Say No

May 17, 2022

Here is a guide to managing IT work when you want to do everything. The trick? Find...

3 Steps Toward Developing a Strong IT Culture

May 17, 2022

The IT department’s value increases the more it can align with the organization’s...

How to Stop Negative Behavior from Escalating

May 16, 2022

Toxic behavior, no matter how small, can escalate and create a poor work culture. Here...