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Pre-event virtual training classrooms are filling up!

Spots are limited for our pre-event virtual training courses, which kick off soon. Register for a topic or role specific course of your choice, and get a complimentary pass to Service Management World: A Digital Experience!

Fueling Innovation: Augmenting A New Era of IT Service Management

Tuesday, October 20, 2020 1 PM ET

Our customers changed where and how they work. Their needs and expectations have transformed along with their environment, and our service strategy must keep pace as the modern workplace evolves. Join this webinar that will examine what's new and what's next for IT service and support.
Register Today

Give Your Service and Support Operations a Virtual Check-Up

Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.
Learn more and schedule your consultation

Call for Speakers is Open!

Join the team at SupportWorld Live 2021!
Be there when the industry finally reunites in person. It's been a year of constant change, and a lot has been learned. We need your expertise to help us pave the way into the future for our attendees.

Submissions accepted through Oct. 30.

HDI Stands for a Diverse and Inclusive Community

HDI embraces and supports a diverse and inclusive community of service and support professionals. In today’s climate, it is one thing for us to stand and support these intentions; it's another for us to take action around them. We invite you to see what we’re doing and provide feedback as we move forward.
See Our Action Plan

Nominate your team for the HDI Awards!

Right now we’re seeing just how intrepid the service and support industry really is. It’s the proven expertise and adaptability of our teams that truly make a difference. Share your successes through HDI awards!

Applications due Oct. 31.
Apply Now

Can't Connect In Person? Connect Online!

Join the HDI Community

The online destination ideal for IT support and service management professionals looking to expand their knowledge, advance their careers, and find a community that treats you like family.

Connect, learn, and succeed by joining the free HDI Community today.
Join Today

Serving and Supporting the HDI Community During This Difficult Time

These are certainly extraordinary times begging extraordinary measures.

Many of you are on the front lines of this crisis - enabling a transformative work-from-home effort while keeping systems online remotely, service levels stable, and teams sane. We know it's not easy, As the leader in support, service and guidance to the technical support and service management industry, we're here to help.

Learn More About What We're Doing

HDI is your Partner in Achieving Customer Excellence

We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.

Connect with the entire spectrum of technical service and support.

HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

Service Management World: A Digital Experience
November 17-18, 2020

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »

SupportWorld Live A Digital Experience Event logo

SupportWorld Live
July 11-16, 2021 | Las Vegas, NV

Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »

Subscribe to the Newsletter Service and Support Pros Trust

Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

Latest Content

Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management.

View All Latest

How to Respectfully Challenge Processes and Ideas

One of the toughest things an individual can do at work is to challenge another teammate’s ideas … Read More

Announcing the Service and Support Award Winners for 2020

Each year, HDI honors the very best in the technical support and service management profession, … Read More

Project Management is Needed Now More Than Ever

Rapid technological advancements and changing needs are requiring a new way to operate … Read More

Setting Up a Problem Management Practice

Effective problem management practices are not something that an organization can simply turn on or off. … Read More

One More Time: Why We Should Be Focused on Knowledge

Knowledge management is about more than process improvement. The real value comes from a better understanding … Read More