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Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI..

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HDI is your trusted source for service management and tech support training and certification, ensuring your employees have the necessary skills to do their jobs well. In addition to training and certification, we offer custom consulting, educational, community-driven content, respected industry events, and more. Our team is dedicated to ensuring your business delivers smarter service and better business outcomes that help you outshine your competition.


HDI Events

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SupportWorld Live
April 27 - May 2, 2024 | Denver, CO

SupportWorld Live brings together the thought leaders, innovators, practitioners, and solution providers that drive technical support and service management forward. We all have a community. This one is yours and it’s waiting for you to dive in. Learn More »

Service Management World

Service Management World
November 17-21, 2024 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy. Learn More »

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Latest Content

Leading the technical support field with tips and insights from experts around the globe.

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Improve IT Support with 20 Good Practice Principles

January 26, 2024

Developing a good improvement strategy can be hard, so we've compiled a list of twenty...

PDCA Never Goes Out of Style

January 24, 2024

While continual improvement is important for every part of every IT organization, the...

Bringing CX and IT Leaders Together for AI Strategy Success

January 19, 2024

Forget robots taking over and stealing jobs! 2024 is about augmenting us, the human...

Conducting a Cohesive Service Symphony with a Team of Teams

January 17, 2024

In today's scenario, where customers expect agile and seamless service delivery,...

Like, Follow, and Subscribe: Introducing HDI's Top 25 Thought Leaders for 2024

January 11, 2024

With input from our community, we celebrate those who have done great work to build...