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How Assisted Self-Service Will Power Up Support

December 11 | 1 p.m. ET

Learn what "assisted self-service" means and how next-generation tools can help both end users and support analysts in this interview-style webinar.

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Member Discussions

RE: Office 365

From : Communities>>Ask Your Network
Thanks Josh ------------------------------ John Jester Operations Manager BJC HealthCare SAINT LOUIS MO ------------------------------

RE: Help Desk Monitoring Station

From : Communities>>Ask Your Network
Kim, There was a discussion on Call Display Boards that may help you as well. I think it was discussed what types of things we display and some examples: https://connect.thinkhdi.com/communities/community-home/digestviewer/viewthread?MessageKey=c2156a0a-6050-4f25-8858-130f5a8de374&CommunityKey=f52fb999-57fa-4b4c-9f67-5dc199fdb277&tab=digestviewer#bmc2156a0a-6050-4f25-8858-130f5a8de374#bm1 ------------------------------ Josh Smits Foth & Van Dyke, LLC De Pere WI ------------------------------

RE: Office 365

From : Communities>>Ask Your Network
I have my categories set as follows: Category: Software Sub-Categories: Excel, Outlook, Word, PPT, OneNote, Office 365 So I do keep track by each individual application within, yet still have one "generic" called Office 365. The last is used for an issue that affects all of Office. This could be a log on issue, maybe some sort of update, outage issue, or message affecting everything. Honestly, it's not used all that often, but I like to account for it when needed. ------------------------------ [More]

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What Does Customer Experience Mean to IT…Really?

Overall when we look at providing service, we really should be looking beyond the confines of the IT box. Being able to look at and understand how your business delivers service and achieves it business objectives will ensure that you as a provider are a far better partner that those who simply just meet SLAs. Speaking the language of the business will take your support teams out of their silos and put you and your organization above and beyond your competition.

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