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From the employee to the enterprise, HDI is the leader in support, service, and guidance to the technical support and service management industry.

For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance.

Discover how we educate their people, elevate their processes, and empower their strategy through:

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INFLUENTIAL RESEARCH.

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SUPPORT CENTER SERVICES.
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A NEW LEVEL OF NETWORKING.
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HDI is your Partner in Achieving Customer Excellence

We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.

Connect in person with the entire spectrum of technical service and support.

HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

Service Management World
November 11-13, 2019
Omni Orlando Resort at Champions Gate

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. FIND OUT More »

SupportWorld Live
(Formerly HDI Conference & Expo)
April 19-24, 2020
MGM Grand, Las Vegas, NV

Brand new name. Same great event! HDI Conference & Expo is now SupportWorld Live. Join us this year in Las Vegas! FIND OUT More »

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Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

Latest Content

Leading people is not about you. It is about your team and their growth. When employees get quiet and shut down, it is because they do not have a safe place to speak out, and that is on the manager.
We've been getting strategy wrong. We exhaust ourselves generating detailed plans and architectures that few people read and are out of date within months. And often, the people affected most by the strategy don't even get a say in what's in it. Agile approaches need a more dynamic and relevant approach to strategy. David Cannon takes a practical look at how to define and write a strategy that is simple, relevant, and achievable and that keeps up with the pace of change in today's business environments.
In today’s always on, always connected business world, organizations need an approach that works well across the entire organization, not just for a single department. VeriSM is a service management approach that helps organizations define their principles and operation model for exploiting all of their organizational capabilities. Learn what it can do for your organization.