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From the employee to the enterprise, HDI is the leader in support, service, and guidance to the technical support and service management industry.

For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance.

Discover how we educate their people, elevate their processes, and empower their strategy through:

Research

INFLUENTIAL RESEARCH.

Support


SUPPORT CENTER SERVICES.
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A NEW LEVEL OF NETWORKING.
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SIGNIFICANT INDUSTRY DISCOUNTS.

HDI is your Partner in Achieving Customer Excellence

We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.

Connect in person with the entire spectrum of technical service and support.

HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

Service Management World
November 15-19, 2020
Omni Orlando Resort at Champions Gate

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. FIND OUT More »

SupportWorld Live
(Formerly HDI Conference & Expo)
April 19-24, 2020
MGM Grand, Las Vegas, NV

Brand new name. Same great event! HDI Conference & Expo is now SupportWorld Live. Join us this year in Las Vegas! FIND OUT More »

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Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

Latest Content

Increase the chances that your service desk team will meet its most ambitious goals. Agree on a definition of success that everyone on the team can get behind, and then follow these three steps to ensure your definition is meaningful, measurable, and accurate.


Each year, HDI honors the very best in the technical support and service management profession, recognizing the individuals, teams, and organizations that have achieved and maintain the highest standards of quality and customer satisfaction. The winners will be announced at SupportWorld Live in April.

Many technology companies and organizations are directing young adults who fall on the autism spectrum to careers in technology because of their ability to focus and their highly astute attention to details. But the leaders of this untapped labor pool are not being trained to adapt to people with mental disorders, and therefore will be underprepared to manage, mentor, and grow these resources.