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From : Communities>>Ask Your NetworkAt Synopsys, all our account provisioning was associated with our HR system. So if we had been defining roles (we tried but never got through the exercise) it would have been to look at the HR roles and Structure and tie them together. For instance, Finance Users would have been tied to Finance Org and the provisioning of accounts would have been to those cost centers. If Finance Europe was different than Finance US access, that could have been easily tied to an y HR changes as well. ------------------------------ [More]
From : Communities>>Ask Your NetworkHere's an example of what I'm looking to accomplish: Role Capabilities Example Traveler Stand alone (i.e. non-network access) ability to edit documents Executive Sales Office User Office access to compute only. No after hours or remote work. Finance users, Marketing team What Thomas gave goes along these lines somewhat. If any of you out there have done anything similar and [More]
From : Communities>>Ask Your NetworkGood afternoon Terri and Thomas. Thank you for your responses. Terri, I'm not clear on what you meant by going the route of looking at the different roles that are defined in the HR system. Would you mind elaborating? I can't wrap my brain around this one right now for some reason so a nudge in the right direction would be helpful. Thomas, the last sentence in your post is similar to what I was thinking of or what I'm looking to do. Trying to create some "buckets" that we can divide the users into [More]
No one expects the support staff to become cybersecurity experts, unless they are headed in that direction as a career move. That doesn’t mean that they should not be trained in the field, and it doesn’t mean that they should not be in close contact with the organization’s cybersecurity office on a regular basis.
Implementing a new ticketing system can be a daunting job that involves not just changing a system, but also the people and processes connected to that system. Handle it as a significant organizational change in your support center that must be managed and executed carefully. A step-by-step process approach will minimize the risk of failure and maximize the likelihood of success.
Improving your customer’s experience doesn’t have to mean that you need a new tool or platform. You can improve the customer experience simply by understanding your customer and their needs and empathizing with them.