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It's Time to Nominate Your Top Thought Leaders for 2024!

Who's influenced you the most? Which thought leaders do you follow on social media? Help HDI shine a light on those who're shaping the future of the support organization.

The deadline for nominations is January 6, 2024!

Submit a Nomination

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Optimize your people, processes, and technology for peak efficiency.

HDI Consulting Services will work with your team to optimize your ITSM processes and systems.

Speak to an HDI Expert to request more information or get started.

Give Your Service and Support Operations a Virtual Check-Up

Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.

Schedule Your Check-Up

“Good leaders inspire others to dream more, think more, learn more, do more, and become more.”

John C. Maxwell

From the boardroom to the frontline, our industry-leading instructors and cutting-edge courses will improve your service management and tech support skills.

Training Catalog

HDI: Your Most Trusted Partner

Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI..

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HDI Events: The definitive industry gatherings for the technical support and service management community.

HDI events unite thousands of service and support leaders each year for premier education, networking, and collaboration.

They will help you:

Expand your network
Connect with innovative solution providers
Accelerate your career
Keep abreast of trends and innovations
Be inspired and invigorated

Mark your calendar for our 2023 events which will feature new opportunities for you to invest in your leadership skills and interact with some of your most successful peers.

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SupportWorld Live
April 27 - May 2, 2024 | Denver, CO

SupportWorld Live brings together the thought leaders, innovators, practitioners, and solution providers that drive technical support and service management forward. We all have a community. This one is yours and it’s waiting for you to dive in. Learn More »

Service Management World
November 17-21, 2024 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy. Learn More »

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Latest Content

Leading the technical support field with tips and insights from experts around the globe.

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