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From the employee to the enterprise, HDI is the leader in support, service, and guidance to the technical support and service management industry.

For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance.

Discover how we educate their people, elevate their processes, and empower their strategy through:

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INFLUENTIAL RESEARCH.

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We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.

Connect in person with the entire spectrum of technical service and support.

HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

Service Management World
November 15-19, 2020
Omni Orlando Resort at Champions Gate

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. FIND OUT More »

SupportWorld Live
(Formerly HDI Conference & Expo)
April 19-24, 2020
MGM Grand, Las Vegas, NV

Brand new name. Same great event! HDI Conference & Expo is now SupportWorld Live. Join us this year in Las Vegas! FIND OUT More »

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Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

Latest Content

Communication in the workplace is the way we let each other know what we want, what we need, what we expect, and so on. It is one of the most important skills we need, yet many of us often fail at it. There are many reasons why we fail to communicate effectively with each other, especially in the workplace.

IT teams don’t necessarily have the time or the skillsets to market what they’ve built. But IT organizations would benefit from having someone manage all outward communication, drive adoption for internal applications, and evangelize all the great work IT has done.

Your data can’t tell you everything. It can point in the right direction and give you hugely valuable insights. Ultimately, you need to take that last leap and ask the next questions to help you know where to go from there. Enabling a group of citizen data scientists—both technically and culturally—will get you past just the data and help you get to the really important questions.