In every corner of the IT service and support world, superstars are already making a meaningful impact early in their careers. They’re innovating, problem-solving, motivating their teams, and redefining what excellent service looks like. Now, it’s time to recognize them.
We’re thrilled to announce the launch of HDI’s Rising Stars, a new recognition program that highlights emerging professionals in IT service management and support.
What is the Rising Stars Program?
The HDI Rising Stars program celebrates the next generation of service and support leaders. These are the individuals who, despite being in the early stages of their careers, are already shaping the future of the industry. Whether they’re rethinking internal processes, improving customer experiences, or fostering strong team cultures, our Rising Stars are people to watch.
Why It Matters
We created with three big goals in mind:
- Recognize and amplify new industry voices
- Provide growth and visibility opportunities for early-career professionals
- Strengthen the HDI community by building a pipeline of future thought leaders
We believe that when we invest in and elevate emerging talent, the entire industry benefits.
Who Should I Nominate?
We’re looking for standout individuals who:
- Are in the first 1–9 years of their IT service/support careers
- Demonstrate exceptional promise, leadership, and impact
- Embody the spirit of collaboration, innovation, and continuous improvement
Whether they’re in frontline support roles, analysts, process owners, team leads, or junior managers, we want to hear their stories.
Key Dates
- Nominations Open: July 2
- Nominations Close: August 11
- Finalists Announced: August 18
- Public Voting: August 18 – September 5
A panel of judges will select finalists, who will then be featured in a community voting round to help determine the inaugural class of Rising Stars.
The Honors
The individuals selected as HDI’s Rising Stars 2025 Momentum Makers will:
- Be featured in HDI’s digital media channels
- Receive a complimentary pass to Service Management World, taking place November 16–20 in Orlando, Florida
- Join a growing network of Rising Stars and mentors within the HDI community
Know someone who deserves the spotlight?
Nominate them here and help us honor the future leaders of IT service and support.